Customer success manager Jobs in Wilmington, NC
Last updated: 14 hours ago
We're seeking a proactive and results-driven Customer Success Manager (CSM) in the Southeast to manage a portfolio of Enterprise customers.
In this role, you will help Community Financial Institutio...Show moreLast updated: 1 day ago
Silverblaze is looking for a Customer Success Manager to join our team!.Join our dynamic team as a Customer Success Manager and play a pivotal role in shaping the customer experience at our organiz...Show moreLast updated: 30+ days ago
Position Responsibilities & Essential functions.Directly manages Regional Managers.Performs evaluations, delivers feedback, prescribes solutions and monitors progress on KPIs.Understand teams a...Show moreLast updated: 30+ days ago
Yondr creates phone-free spaces for artists, educators, organizations and individuals around the world.Our mission is to create spaces where genuine connection, focus, and creativity can flourish i...Show moreLast updated: 1 day ago
Grand Canyon University! One of Arizona’s leading institutions of higher learning.Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenomina...Show moreLast updated: 1 day ago
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life – to enable our customers to make the...Show moreLast updated: 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http : / / ryder.BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE.
At Ryder, our most important competitive advantage...Show moreLast updated: 3 days ago
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Senior Manager, Customer Program Planner.We are looking for a Senior Man...Show moreLast updated: 19 hours ago
At Reltio®, we believe data should fuel business success.Reltio's AI-powered data unification and management capabilities-encompassing entity resolution, multi-domain master data management (MDM), ...Show moreLast updated: 1 day ago
We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance.We have over ...Show moreLast updated: 1 day ago
Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams.
Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago
We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022.
Our cloud-based business mana...Show moreLast updated: 30+ days ago
As a Customer Success Consultant, you will manage and nurture relationships with Law Firm Clients.You will serve as the main point of contact for clients of the assigned solution, ensuring their su...Show moreLast updated: 30+ days ago
Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliabl...Show moreLast updated: 30+ days ago
The Client Success Executive will be accountable for the overall management of their book of business.They are responsible for strategic direction of assigned clients, client satisfaction, retentio...Show moreLast updated: 30+ days ago
Now Hiring for an Account Manager / Customer Service Sales Representative in the Kennesaw, GA area!.This is a temporary to permanent hire opportunity that requires working fully onsite.Monday throu...Show moreLast updated: 14 hours ago
As the Manager, Customer Experience, you will have the opportunity to : .Management of nurture activities and experiences in support of the candidate, candidate-to-member, and member journeys to help...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager (CSM)
EltropyWilmington, NC, United StatesFull-time
(Remote) Customer Success Manager
N. Harris Computer Corporation - USANorth Carolina, United StatesRemote
Full-time
Dir, Customer Success (East Region)
CDK GlobalRemote, NC, USA$145,000.00–$205,000.00 yearly
Remote
Full-time
- Promoted
Partner Success Manager - (NC, SC, VA)
YondrWilmington, NC, United StatesFull-time
Nursing Success Coach
Grand Canyon UniversityRemote, NARemote
Full-time
Manager, Customer Marketing
Thermo Fisher ScientificNorth Carolina, United States of AmericaRemote
Full-time
Customer Engagement Manager - Sales
RyderWilmington, NC, US$52,000.00 yearly
Full-time
- New!
Senior Manager, Customer Program Planner
AthenahealthNC,Remote
Full-time
- Promoted
Customer Success Manager
ReltioWilmington, NC, United States$100,000.00–$187,000.00 yearly
Full-time
- Promoted
Customer Success Manager
VantacaWilmington, NC, United StatesFull-time
Remote Customer Success Manager – Tadaweb
JobspaddyNorth CarolinaRemote
Full-time
Customer Success Manager (FieldRoutes)
ServiceTitanGlendale, CA NCRemote
Full-time
Customer Success Consultant
RELX Inc. CompanyNorth CarolinaRemote
Full-time
Director of Partnership Success
Project Kitty Hawk, North Carolina, , Our mission is simple but critical : to build pathways for adult learners to earn high-quality, workforce-aligned degrees and credentials from North Carolina's public universities.At Project Kitty H...Show moreLast updated: 20 days ago
Technical Success Engineer - 30358
Splunk IncNorth Carolina, United States$108,000.00–$148,500.00 yearly
Comer Success Executive
AlightNorth Carolina, United States$88,500.00 yearly
- Promoted
- New!
ACCOUNT MANAGER / CUSTOMER SERVICE SALES
RemXNC, United States$24.00 hourly
Permanent +1
Manager, Customer Experience
CFA InstituteRemote, NCRemote
Full-time
Customer Success Manager (CSM)
EltropyWilmington, NC, United States1 day ago
Job type
- Full-time
Job descriptionCultivate customers who will serve as positive references of Eltropy to prospects Advocate and drive customers' product, technology, and service needs internally within Eltropy. Develop and execute tailored success plans to support customers in achieving their goals. Proactively identify and mitigate risks of churn through data analysis, usage tracking, and early intervention strategies. Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services. Collaborate with the Sales team to close expansion opportunities and ensure seamless handoffs. Program-manage the onboarding process, ensuring a smooth and successful implementation. Drive product adoption by providing training, resources, and best practices. Advocate for customers internally by communicating their needs and challenges to cross-functional teams. Collect and relay customer feedback to influence product development and improve the customer experience. Track and report on customer health, retention rates, and other key metrics. Maintain accurate records of customer interactions and updates in [CRM / CS platform]. You have deep (preferably 5+ years) of customer facing experience (account management, customer success), ideally in SaaS and FinTech. You're deeply curious, willing to explore and learn all aspects of our customers' businesses, and Eltropy's and our partners' products. You bring a high EQ and a cool, calm confidence to help customers identify and overcome business challenges Customer-Centric Mindset : A passion for helping customers succeed and the ability to understand their needs and challenges. Problem-Solving : Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues. Technical Aptitude : Comfortable working with technology and able to quickly learn new software and tools. You are data driven and unafraid to tackle big problems Team Collaboration : Ability to work collaboratively across teams, including sales, product, and support. You're fundamentally a team player, always willing to roll up your sleeves, jump in and help Adaptability : Thrive in a fast-paced, start-up environment where priorities can change rapidly. You are willing to travel monthly (or as needed) to conduct in-person meetings with customers, and with the rest of the Eltropy team. Customers are our North Star No Fear - Tell the truth Team of Owners
We're seeking a proactive and results-driven Customer Success Manager (CSM) in the Southeast to manage a portfolio of Enterprise customers.
In this role, you will help Community Financial Institutions (credit unions and community banks) create a best-in-class experience for their members through our industry leading AI communications platform. In addition to SaaS expertise, the ideal candidate embodies personal attributes - teamwork, empathy, technical curiosity, a quality mindset - necessary in building customer trust.
In this role, you'll act as the primary point of contact, ensuring that our customers derive maximum value from our products and services while driving retention, growth, and overall satisfaction.
Role & Responsibilities :
Customer Relationship Management :
- Serve as the primary contact for a portfolio of customers, fostering trust and building strong, long-term relationships.
- Conduct regular customer management activities including Strategic Business Reviews (SBRs) to ensure customers are achieving their desired outcomes.
Referenceable customers
Customer Success Strategy :
Revenue Growth :
Onboarding and Adoption :
Advocacy and Feedback :
Metrics and Reporting :
What You Offer :
About Eltropy (www.eltropy.com)
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.
Eltropy Values :
Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.