Customer success manager Jobs in Winston-Salem, NC

Department:

85014 Wake Forest University Health Sciences - Academic Faculty Affairs

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Backfill

Pay Range:

$28.55 - $42.85

EDUCATION/EXPERIENCE: Bachelor's degree with two years of relevant experience required. Master's degree in Health Administration, Business Administration or related field preferred. Two years' experience in project management, program management development, administration or supervisory experience required. LICENSURE, CERTIFICATION, and/or REGISTRATION: n/a ESSENTIAL FUNCTIONS: 1. Oversees the planning, implementation, coordination and evaluation of assigned projects. Assumes responsibility for coordinating the successful and timely completion of the tasks within projects. 2. Assists with the implementation of operational policies and procedures related to the functioning of the program. 3. Prepares periodic analyses and reports reflecting progress and trends of on-going projects/programs. Identifies and anticipates potential issues and risks. Makes suggestions for improvement and implements as appropriate. 4. Tracks, evaluates, and interprets collected financial data. Manages the preparation of progress reports and quality control monitoring. Participates in the analysis of study data and the writing of sponsor progress and financial reports. Drafts financial, statistical, narrative, and/or other reports as requested. Makes recommendations based on these findings. 5. Assists in the administration of the departmental budget by tracking expenditures and performing other financial tasks. Verifies deduction authorizations to ensure correct input. 6. Assumes responsibility for the outcome of the program(s). Assists and supervises support personnel. Manages data for applicable databases to produce outcomes information for quality reporting and operational initiatives. 7. Provides guidance to others. Designs forms, newsletters, web pages and other tools as appropriate to ensure the success of assigned projects. 8. Serves as the program liaison, spokesperson and representative. 9. Arranges, implements, and facilitates team meetings to achieve results. Attends meetings with appropriate staff and faculty as necessary to provide and gather information. Promotes a cooperative work environment by utilizing communication skills, interpersonal relationships and team building. 10. Ensures that all aspects of the projects are conducted in accordance to the sponsor requirements, study contract and timelines. 11. Ensures compliance with institutional and sponsor regulations and guidelines. SKILLS/QUALIFICATIONS: Excellent oral and written communication skills Previous supervisory experience Solid interpersonal skills to effectively build relationships with business partners across departments and facilitate work among teams Strong analytical and critical thinking skills Strong PC background in computer spreadsheets systems and presentation packages Skilled problem solver who can work independently Ability to manage special projects, work under pressure, meet deadlines Customer service orientation Strong presentation skills to effectively persuade and influence in order to achieve desired outcomes with diverse clientele WORK ENVIRONMENT: Clean, well-lit, comfortable office setting PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names in Illinois; in the Carolinas, Georgia and Alabama; and in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.