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Customer support Jobs in Alameda ca

Last updated: 21 hours ago
Customer Engagement Manager

Customer Engagement Manager

AbbottAlameda, California, United States
Show moreLast updated: 27 days ago
Customer Solutions Specialist

Customer Solutions Specialist

The Rustman AgencyAlameda, California, United States
USD3000–USD7000 monthly
Remote
Show moreLast updated: 30+ days ago
  • Promoted
Travel Physical Therapy Assistant - $1,802 per week

Travel Physical Therapy Assistant - $1,802 per week

Healthcare SupportAlameda Pt, CA, US
USD1802 weekly
Full-time
Show moreLast updated: 17 days ago
Catering Delivery Driver

Catering Delivery Driver

ZiftyAlameda, California, United States
USD28 hourly
Show moreLast updated: 30+ days ago
Human Resources Business Partner - Alameda County Region 901

Human Resources Business Partner - Alameda County Region 901

TelecareAlameda, CA , US
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Seasonal Support Driver

Seasonal Support Driver

United Parcel ServiceALAMEDA, California, United States
USD23 hourly
Permanent + 1
Show moreLast updated: 2 days ago
Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

Public StorageAlameda, California, United States
full-time
Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Travel Physical Therapist - $2,768 per week

Travel Physical Therapist - $2,768 per week

HealthCare SupportAlameda Pt, CA, US
USD2768 weekly
Full-time
Show moreLast updated: 21 hours ago
(100% Remote Position) Work At Home Focus Group Panelist

(100% Remote Position) Work At Home Focus Group Panelist

FocusGroupPanelAlameda, California, United States
Remote
Part-time
Show moreLast updated: 21 days ago
Title : Organizational Change Management Consultant_Client : Winwire

Title : Organizational Change Management Consultant_Client : Winwire

Rcube IT LLCAlameda, CA, United States of America
Part-time
Show moreLast updated: 30+ days ago
  • Promoted
Seasonal Support Driver

Seasonal Support Driver

UPSAlameda Pt, CA, US
USD23 hourly
Permanent + 1
Show moreLast updated: 2 days ago
Part Time Military Veteran Teller Bayside Terrace

Part Time Military Veteran Teller Bayside Terrace

WELLS FARGO BANKALAMEDA, California, United States of America
USD22–USD27.4 hourly
Part-time
Show moreLast updated: 11 days ago
Sales Lead

Sales Lead

The Salvation ArmyAlameda, CA , US
USD18 hourly
Part-time
Show moreLast updated: 30+ days ago
Retail Inventory Associate - Driver

Retail Inventory Associate - Driver

WIS InternationalAlameda, California, United States
USD18.75–USD20.75 hourly
PART_TIME
Show moreLast updated: 30+ days ago
Provider Data Coordinator I / Job Req 755284426

Provider Data Coordinator I / Job Req 755284426

ALAMEDA ALLIANCE FOR HEALTHAlameda, US
USD22–USD33.01 hourly
Full-time
Show moreLast updated: 2 days ago
Customer Service Rep(07920) - 1215 Lincoln Ave

Customer Service Rep(07920) - 1215 Lincoln Ave

Domino's FranchiseAlameda, California, United States
Full-time
Show moreLast updated: 30+ days ago
Team Member

Team Member

Ghai Mgmt | Burger King | CaliforniaAlameda, California, United States
Part-time
Show moreLast updated: 30+ days ago
Helpdesk IT Support Technician

Helpdesk IT Support Technician

The Mice GroupsAlameda CA
USD25–USD40 hourly
Show moreLast updated: 30+ days ago
Part Time Sales (16 and 17 Years Old)

Part Time Sales (16 and 17 Years Old)

AutoZoneAlameda, California, United States
Show moreLast updated: 30+ days ago
Specialty Beauty Advisor - Clinique

Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.Alameda, California, United States
USD20–USD30 hourly
Full-time
Show moreLast updated: 2 days ago
Customer Engagement Manager

Customer Engagement Manager

AbbottAlameda, California, United States
27 days ago
Job description

The Opportunity

This position is an onsite opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives. As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels.

As a Customer Engagement Manager, this position reports to the Customer Engagement Director, Global Customer Experience. The goal of GCX is a unified, consistent, and best-in-class customer experience. This position is responsible to execute the customer engagement activities for their assigned region in alignment with GCX strategy and business priorities. The goal is to execute, initiate and contribute to customer engagement activities across the customer experience blueprint and signature moments leading to increased customer acquisition and retention. This position will drive initiatives to support a customer-centric culture throughout the area by working closely with

global & area management and operational teams.  This is an onsite opportunity in Alameda, CA.

What You’ll Do

  • Execute the customer engagement strategy for assigned area in alignment with the GCX strategy and area business priorities.
  • Be the advocate of area’s needs ensuring that needs are well articulated during intake & discovery process and GCX solutions are delivering value to address business priorities.
  • Partner with regional / country stakeholders including Marketing, IT / BTS, Customer Service Operations, Regulatory, Legal, Privacy and Compliance to enhance ways of working, translate upfront business needs and implementation of GCX country / regional GXI pilot / and or prototype programs.
  • Work cross-functionally to address gaps, concerns, and other issues that might compromise a best-in-class customer experience and engagement in assigned areas.
  • Engage in agile ways of working and partner with Global Business Solutions Managers & Global Product Owners in the rapid prototyping, testing & learning of pilot solution / service in assigned area.
  • Execute omni-channel customer engagement go-to-market for assigned area, including workshops to cocreate customer experience processes, journey maps, solution / service blueprints, and cross-functional ways of working ensuring insights-based customer-centricity drives decision-making.
  • Collaborate with global / area stakeholders to innovate new digital solutions that continue to elevate customer engagement.
  • Work with Analytics teams to identify trends and monitor the business impact and performance of proposed solutions / services specifically targeted at signature moments, in terms of acquisition and retention, impact to NPS etc. to continuously improve customer experience and engagement.

Experience You'll Bring

Required

  • Bachelor’s degree in business, Integrated Marketing, Information Management, Information Technology, or other like degrees. MBA or Advanced degree preferred.
  • Minimum 8 years of experience including Marketing, CRM, Customer Experience or Customer Service, leading large-scale transformation initiatives and successful change management experience.
  • Business-focused and committed to delivering clear business outcomes, a customer-focused acumen, and growth mindset.
  • Experience in relevant customer experience and customer care best practices & engagement tools is of advantage.
  • Effective influencing skills in environment where resources may not be in direct control of role and proven
  • ability in engaging stakeholders across different levels of the organization.
  • Excellent communication skills in English and proficiency in a second language preferred but not a must.
  • Ability to collaborate effectively with senior stakeholders.
  • Experience working in countries / regions and good understanding of local needs.
  • Flexibility to work across multiple time zones and non-traditional work hours.
  • Travel up to 30-50% will be required.