Customer support Jobs in Aurora, IL

Job Description Join Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded.

• Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals.
• Monitor and resolve daily EDI issues (orders, Advance Shipping Notices [ASN], packing lists, invoices) to ensure accurate and timely transmission.
• Set up and activate new customer accounts / locations for EDI transactions; assist with EDI testing as needed.
• Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance.
• Coordinate order fulfillment by validating pricing, ship dates, shipping locations, freight terms, packaging, and special customer requirements.
• Collect and document delivery requirements (special equipment, truck size, jobsite access) and enter into the Transportation Management System (TMS).
• Manage customer returns, credits / debits, and service complaints, ensuring timely follow-up and accurate accounting transactions.
• Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects.
• Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
• Perform other duties as assigned

What's in it for you

Qualifications

Benefits

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and K plan.

PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.

Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

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