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Customer support Jobs in Brockton, MA

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Customer support • brockton ma

Last updated: 1 day ago
  • Promoted
Administrative Assistant - Customer Service Support

Administrative Assistant - Customer Service Support

ReiserCanton, MA, US
Full-time
Administrative Assistant - Customer Service Support.Packaging Installation Service Coordinator.With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for ...Show moreLast updated: 30+ days ago
  • Promoted
FT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

FT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

PhoneBurnerNorwood, MA, United States
Full-time
Customer Service / Remote] - Anywhere in U.Up to $20 per hour - As a Customer Support Rep you'll : Answer inbound calls, emails, and chats, and take required actions to assist the customers; Anticip...Show moreLast updated: 24 days ago
  • Promoted
FT CUSTOMER SUPPORT REPRESENTATIVE (WORK FROM HOME)

FT CUSTOMER SUPPORT REPRESENTATIVE (WORK FROM HOME)

CrossFitRandolph, MA, United States
Full-time
Customer Service / Fully Remote] - Anywhere in U.Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll : Provide concierge-style service to the CrossFit community, cultivatin...Show moreLast updated: 24 days ago
  • Promoted
Support Teacher

Support Teacher

Primrose SchoolBridgewater, MA, US
Full-time
Do you love working with children? Our support teacher position is a great way to start out at The Primrose School at Bridgewater! We guide you through trainings and classroom observations to find ...Show moreLast updated: 20 days ago
  • Promoted
Customer Advocate

Customer Advocate

Safelite Group, Inc.Weymouth, MA, United States
Full-time
Does this position interest you?.You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do.But beyond the glass, we're...Show moreLast updated: 23 days ago
  • Promoted
FT CUSTOMER SUPPORT REPRESENTATIVE (WORK FROM HOME)

FT CUSTOMER SUPPORT REPRESENTATIVE (WORK FROM HOME)

MetalBraintree, MA, United States
Full-time
Customer Service / Fully Remote] - Anywhere in U.Competitive Pay - As a Customer Support Rep you'll : Help customers with technical and non-technical inquiries across multiple channels (Email and Li...Show moreLast updated: 24 days ago
  • Promoted
FT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

FT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

LuggBrockton, MA, United States
Full-time
Customer Service / Fully Remote] - Anywhere in U.Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll : Provide email, chat and SMS support to Customers, Luggers & Retailers...Show moreLast updated: 24 days ago
Outbound Customer Service Phone Support

Outbound Customer Service Phone Support

Tempus Unlimited Inc.STOUGHTON, Massachusetts, United States, 02072
Full-time
Outbound Customer Service Phone Support.Tempus Corporate Headquarters, STOUGHTON, Massachusetts, United States of America. Posted Friday, April 11, 2025 at 4 : 00 AM.The agency, through its programs a...Show moreLast updated: 30+ days ago
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OFFICE SUPPORT SPECIALIST

OFFICE SUPPORT SPECIALIST

ASK StaffingCanton, MA, United States
Temporary
All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted.We are unable to provide sponsorship at this moment. Title : Office Support Specialist.These ...Show moreLast updated: 8 days ago
  • Promoted
CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

GreenSparkStoughton, MA, United States
Full-time
Customer Service / Remote] - Anywhere in U.Up to $70K per year / Health, dental & vision / 401k / PTO - As a Customer Support Rep at GreenSpark, you will : Educate customers on our products and serv...Show moreLast updated: 24 days ago
  • Promoted
Shop Support

Shop Support

Finch Turf, Inc.Avon, MA, United States
Full-time
Friendly and supportive environment.Great benefits and compensation.Self-motivated and willing to learn.Adaptable to changing priorities. Good work ethic & positive attitude.Assist management and co...Show moreLast updated: 30+ days ago
  • Promoted
Medical Support

Medical Support

NavyBrockton, Morocco
Full-time
ABOUT Medical emergencies happen, and we need people who can take charge when they do.Whether you’re in a hospital or clinical setting, on a ship or submarine, or out in the field alongside fellow ...Show moreLast updated: 9 days ago
Data Entry Support

Data Entry Support

NexCore ServicesRandolph, Massachusetts, USA
Full-time
We are looking for a focused Data Entry person to support our growing business.The Data Entry person will enter information into company systems keep track of various employee paperwork coordinate ...Show moreLast updated: 1 day ago
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Network Support I

Network Support I

COMTECH TELECOMMUNICATIONSStoughton, MA, US
Full-time
Comtech Telecommunications Corp.Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridor...Show moreLast updated: 30+ days ago
  • Promoted
CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

SkillsoftStoughton, MA, United States
Full-time
Customer Service / Remote] - Anywhere in U.Up to $48K per year / Medical, dental & vision / PTO - As a Customer Support Rep at Skillsoft, you will : Liaise with clients and ensure their needs are me...Show moreLast updated: 5 days ago
  • Promoted
WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Weymouth, Massachusetts
Remote
Part-time +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 20 days ago
  • Promoted
Customer Advocate

Customer Advocate

SafeliteWeymouth, MA, United States
Full-time
Does this position interest you?.You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do.But beyond the glass, we're...Show moreLast updated: 21 days ago
  • Promoted
Support Associate - Soma

Support Associate - Soma

Chico'sBraintree, MA, United States
Full-time
We are customer obsessed, innovative, and have the best culture in retail.The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles ...Show moreLast updated: 30+ days ago
  • Promoted
TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE

TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE

US Tech SolutionsCanton, MA, United States
Full-time
We are seeking an IS Customer Support Specialist to provide IT support services via call center, email, and ServiceNow for end users. The ideal candidate should have a basic understanding of IT trou...Show moreLast updated: 24 days ago
Fraud Customer Support Senior Specialist- 3rd shift

Fraud Customer Support Senior Specialist- 3rd shift

Citizens BankMassachusetts
Remote
Full-time
Fraud Customer Support Senior Specialist- 3rd shift.Customer Service and Call Center.Glen Allen, Virginia; Medford, Massachusetts. Riverside, Rhode Island; Pittsburgh, Pennsylvania; Pennsylvania; R...Show moreLast updated: 30+ days ago
People also ask
Administrative Assistant - Customer Service Support

Administrative Assistant - Customer Service Support

ReiserCanton, MA, US
30+ days ago
Job type
  • Full-time
Job description

Job Type

Full-time

Description

Administrative Assistant - Customer Service Support Packaging Installation Service Coordinator

Canton, MA On-Site Required

About Reiser

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.

We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers.

Our Vision

Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.

  • Every customer contact will result in an improved relationship with that customer.
  • We will continuously strive to strengthen our supplier partnerships.
  • We will encourage our fellow employees to reach their potential.
  • Therefore, we will earn a fair profit and ensure our future.

Position Overview

The Packaging Installation Administrator is a well-organized, highly motivated individual that provides administrative support to one of our Service Managers and a team of Field Service Technicians. This person must have an outgoing, upbeat demeanor along with the ability to "take charge" of the administrative workflow within our Service Department.

This person will help support installation technicians by collectively planning, developing and communicating with sales, customers, technicians and more for their onsite tests, field installations, commissioning and training.

Essential Skills :

  • Proficiency with all Microsoft Office applications, including PowerPoint.
  • Attention to detail is mandatory.
  • Excellent communication skills.
  • Strong organizational skills.
  • Self-direction and resourcefulness.
  • Organized, personable and can-do attitude.
  • Requirements

  • Open new installation case in CRM for new packaging machine orders.
  • Create utility letters from templates for manager's review.
  • Send 'Congratulations' email to customers and salesmen with utility letters.
  • Follow up on delivery of spare parts, printers, labelers to ensure they will be in Canton prior to machine arrival.
  • Hold regular meetings with sales and finance to check for deposit status.
  • Follow up with Sales team to address machines with no deposit.
  • Once machine is at Reiser - call Salesmen, and customers to coordinate delivery and installation- UFC.
  • Schedule outside vendors to support our customer installations.
  • Work with Regional Service and installation Managers to schedule technician.
  • Set up detailed installation schedule in CRM.
  • Run Scheduling meeting.
  • Send out CRM schedule to company on Friday afternoon.
  • Send technicians job ticket information with assignments Friday afternoon.
  • Provide support to the techs on site by ordering parts and creating quotes in our ERP system.
  • Work with purchasing and suppliers on lead time for parts and assist with coordinating delivery.
  • Send Electronic manuals and supporting documentation to technicians and customers.
  • Assist with approval process of vendor payments for installations completed.
  • Verify that the technicians are sending in the 'Thank you' email and follow up with techs as needed.
  • Verify technicians are uploading completed job tickets, machine settings and installation checklist to CRM and follow up with techs as needed.
  • Make sure that the installation is properly documented and that we receive Machine Setup Sheets that clearly outline the final machine setup. Load final setup docs into our document management system.
  • Print and file signed job tickets
  • Follow up calls with customers to ensure satisfaction of new installations.
  • Work with Service Manager and Sales Managers to Close install work orders.
  • Various other duties as assigned per manager.
  • A background working in a service and sales-oriented environment within a privately-owned, manufacturing company would be a huge plus. The successful candidate must bring a sense of confidentiality, diplomacy, and a positive attitude along with a thick skin, some assertiveness, and a whole lot of common sense! This will be a "go-to" position and it requires someone who, if they don't know the answer, will enjoy figuring it out!

    Personal & Professional Attributes

  • Ability to work as part of a team.
  • Strong attention to details.
  • Ability to meet deadlines.
  • Strong oral and written communication abilities.
  • Ability to build collaborative relationships.
  • Ability to proactively seek and identify needed information.
  • Other Physical Demands :

    EEO Statement

    Robert Reiser & Co., Inc. is an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, gender identity, citizenship status, genetic information, veteran or disability status, or any other legally protected status.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.