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Administrative Assistant - Customer Service Support

Administrative Assistant - Customer Service Support

ReiserCanton, MA, US
Full-time
Administrative Assistant - Customer Service Support.Packaging Installation Service Coordinator.With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for ...Show moreLast updated: 30+ days ago
  • Promoted
Administrative Assistant - Customer Service Support

Administrative Assistant - Customer Service Support

Robert Reiser & Co, Inc.Canton, MA, US
Full-time
Administrative Assistant - Customer Service Support.Packaging Installation Service Coordinator.With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for ...Show moreLast updated: 30+ days ago
  • Promoted
Daycare Support Teacher

Daycare Support Teacher

Primrose School of RocklandRockland, MA, US
Full-time
We will train and support you to become a certified teacher.Why Primrose School of Rockland?.Weeks of paid holidays (School is closed between Christmas and New Year's).Medical, Dental and 401k ...Show moreLast updated: 7 days ago
Customer Support Team Associate

Customer Support Team Associate

Homans AssociatesBraintree, MA, United States
Full-time
HA) is a subsidiary of the largest independent HVAC / R distribution company in the world, Watsco, Inc.We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line...Show moreLast updated: 25 days ago
Outbound Customer Service Phone Support

Outbound Customer Service Phone Support

TempusStoughton, MA, US
Full-time
The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.The Ou...Show moreLast updated: 22 days ago
Avionics Tech Support

Avionics Tech Support

ActalentNorwood, MA, US
Full-time
Job Title : Avionics Tech Support.Provide exceptional technical support to customers, aircraft operators, and manufacturers worldwide for Engine Data Acquisition and Transmission Systems.You will be...Show moreLast updated: 8 days ago
  • Promoted
Family Support Partner

Family Support Partner

Community Counseling of Bristol County IncorporatedBrockton, MA, US
Full-time
Job Type : Full-Time Job Schedule : Mon – Fri, flexible hours, afternoons and some evenings required Job Level : Entry level License / Certification : Bachelor's degree or Associates / HS / GED with experien...Show moreLast updated: 12 days ago
  • Promoted
Shop Support

Shop Support

Finch Turf, Inc.Avon, MA, United States
Full-time
Friendly and supportive environment.Great benefits and compensation.Self-motivated and willing to learn.Adaptable to changing priorities. Good work ethic & positive attitude.Assist management and co...Show moreLast updated: 8 days ago
Support Associate - Chico's

Support Associate - Chico's

Chico's FAS, Inc.Canton, MA, US
Full-time
Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.The Support Associate is responsible for supporting a customer and product-focuse...Show moreLast updated: 20 days ago
Direct Support Professional

Direct Support Professional

All Care Homecare, LLCBrockton, MA, USA
Part-time
Quick Apply
Direct Care Aide - Part-time Brockton, MA.Only two stops and you'll be able to see all your scheduled members!.Entry-level Direct Care Aides (DCA) : . Certified Nursing Assistants (CNA) : .At All Care H...Show moreLast updated: 30+ days ago
WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Weymouth, Massachusetts
Remote
Part-time +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
  • Promoted
General Operations Support

General Operations Support

Double E CompanyWest Bridgewater, MA, US
Full-time
Double E Group is an international market leader in the engineering and manufacturing of web handling, material handling, and converting solutions. Our broad portfolio of products is marketed to the...Show moreLast updated: 30+ days ago
Desktop Support Technician

Desktop Support Technician

Randolph Public School DistrictRandolph, Massachusetts, USA
Full-time
Randolph Public Schools is searching for a highly skilled and motivated Desktop Support Technician to join our team.The ideal candidate for this position has a strong understanding of desktop opera...Show moreLast updated: 3 days ago
Support Technician

Support Technician

Dave & Buster’s, Inc.Braintree, MA
Part-time
Dave & Buster’s is different from everywhere else.Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!.Dav...Show moreLast updated: 30+ days ago
Support Analyst

Support Analyst

Tata Consultancy ServicesCanton, MA
Full-time
Must Have Technical / Functional Skills •Experience in working on Clinical, EDI, Claims •In deep knowledge in Healthcare Payers system •Experience in working on UM & CM clinical system •Experience in...Show moreLast updated: 30+ days ago
Outbound Customer Service Phone Support

Outbound Customer Service Phone Support

Tempus Unlimited Inc.Stoughton, MA, US
Full-time
Outbound Customer Service Phone Support.Tempus Corporate Headquarters, STOUGHTON, Massachusetts, United States of America. Posted Friday, April 11, 2025 at 4 : 00 AM.The agency, through its programs a...Show moreLast updated: 1 day ago
  • Promoted
Office Support Specialist

Office Support Specialist

Apidel TechnologiesCanton, MA, US
Full-time
The Office Support Specialist will provide high-level administrative, clerical, and operational support to the [Department / Unit], ensuring timely, accurate, and professional coordination of office ...Show moreLast updated: 30+ days ago
  • Promoted
Support Associate - Soma

Support Associate - Soma

DaVitaBraintree, MA, United States
Full-time
We are customer obsessed, innovative, and have the best culture in retail.Join our team today! POSITION OBJECTIVE : The Support Associate is responsible for supporting a customer and product-focuse...Show moreLast updated: 18 days ago
  • Promoted
  • New!
Customer Service

Customer Service

Kelly Services, Inc.Stoughton, MA, US
Full-time
Kelly Services has partnered with a premier company that is located in Stoughton, MA.Customer Service- Make outbound call to customers and provide them with program information.MS Office and data e...Show moreLast updated: 1 hour ago
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Administrative Assistant - Customer Service Support

Administrative Assistant - Customer Service Support

ReiserCanton, MA, US
30+ days ago
Job type
  • Full-time
Job description

Job Type

Full-time

Description

Administrative Assistant - Customer Service Support Packaging Installation Service Coordinator

Canton, MA On-Site Required

About Reiser

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.

We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers.

Our Vision

Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.

  • Every customer contact will result in an improved relationship with that customer.
  • We will continuously strive to strengthen our supplier partnerships.
  • We will encourage our fellow employees to reach their potential.
  • Therefore, we will earn a fair profit and ensure our future.

Position Overview

The Packaging Installation Administrator is a well-organized, highly motivated individual that provides administrative support to one of our Service Managers and a team of Field Service Technicians. This person must have an outgoing, upbeat demeanor along with the ability to "take charge" of the administrative workflow within our Service Department.

This person will help support installation technicians by collectively planning, developing and communicating with sales, customers, technicians and more for their onsite tests, field installations, commissioning and training.

Essential Skills :

  • Proficiency with all Microsoft Office applications, including PowerPoint.
  • Attention to detail is mandatory.
  • Excellent communication skills.
  • Strong organizational skills.
  • Self-direction and resourcefulness.
  • Organized, personable and can-do attitude.
  • Requirements

  • Open new installation case in CRM for new packaging machine orders.
  • Create utility letters from templates for manager's review.
  • Send 'Congratulations' email to customers and salesmen with utility letters.
  • Follow up on delivery of spare parts, printers, labelers to ensure they will be in Canton prior to machine arrival.
  • Hold regular meetings with sales and finance to check for deposit status.
  • Follow up with Sales team to address machines with no deposit.
  • Once machine is at Reiser - call Salesmen, and customers to coordinate delivery and installation- UFC.
  • Schedule outside vendors to support our customer installations.
  • Work with Regional Service and installation Managers to schedule technician.
  • Set up detailed installation schedule in CRM.
  • Run Scheduling meeting.
  • Send out CRM schedule to company on Friday afternoon.
  • Send technicians job ticket information with assignments Friday afternoon.
  • Provide support to the techs on site by ordering parts and creating quotes in our ERP system.
  • Work with purchasing and suppliers on lead time for parts and assist with coordinating delivery.
  • Send Electronic manuals and supporting documentation to technicians and customers.
  • Assist with approval process of vendor payments for installations completed.
  • Verify that the technicians are sending in the 'Thank you' email and follow up with techs as needed.
  • Verify technicians are uploading completed job tickets, machine settings and installation checklist to CRM and follow up with techs as needed.
  • Make sure that the installation is properly documented and that we receive Machine Setup Sheets that clearly outline the final machine setup. Load final setup docs into our document management system.
  • Print and file signed job tickets
  • Follow up calls with customers to ensure satisfaction of new installations.
  • Work with Service Manager and Sales Managers to Close install work orders.
  • Various other duties as assigned per manager.
  • A background working in a service and sales-oriented environment within a privately-owned, manufacturing company would be a huge plus. The successful candidate must bring a sense of confidentiality, diplomacy, and a positive attitude along with a thick skin, some assertiveness, and a whole lot of common sense! This will be a "go-to" position and it requires someone who, if they don't know the answer, will enjoy figuring it out!

    Personal & Professional Attributes

  • Ability to work as part of a team.
  • Strong attention to details.
  • Ability to meet deadlines.
  • Strong oral and written communication abilities.
  • Ability to build collaborative relationships.
  • Ability to proactively seek and identify needed information.
  • Other Physical Demands :

    EEO Statement

    Robert Reiser & Co., Inc. is an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, gender identity, citizenship status, genetic information, veteran or disability status, or any other legally protected status.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.