Customer support Jobs in Concord, NC

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Job Purpose and Summary : At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our District Support Pharmacists (DSPs) play a critical role in cultivating a culture of excellence within each pharmacy worked by acting as a role model for all, demonstrating genuine care, and setting the bar for the pharmacy team.As a DSP, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. You will work within the district to cover pharmacist scheduling gaps, under the direction of the Pharmacy Manager (PM) and Rx District Leader (DL) to support our pharmacy teams. While working in stores throughout the district, you are accountable for supporting the management, oversight, and operation of the pharmacy and pharmacy team.The DSP's responsibilities include, but are not limited to : Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practicesTraveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC); overseeing the pharmacy and serving as the Pharmacy Manager's proxy during bench shifts without overlapSupporting safe and accurate prescription fulfillment by following-and directing the pharmacy team to follow-pharmacy workflow procedures and utilizing the safety guardrails at every workstationAssumes Pharmacy Manager's day-to-day duties when serving as the only or the primary pharmacist-on-dutyContributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same : demonstrating compassionate care, collaborating with the patient's total healthcare team, and proactively resolving insurance and / or medication issuesProactively offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunizeSupporting the effective management of pharmacy inventory in all pharmacies worked by following-and guiding the pharmacy team to follow-all inventory best practices, with a special focus on protecting cold chain products for our patients and our businessRemaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamicMaintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patientsSupporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID / Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journeyUnderstanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleaguesRequired Qualifications : Active Pharmacist License in the state where the Store is locatedActive National Provider Identifier (NPI)Not on the DEA Excluded Parties listEssential Functions : Ability to travel within a reasonable radius to support market staffing as business needs requireRegular and predictable attendance, including nights and weekendsAbility to complete required training within designated timeframeAttention and Focus : Ability to concentrate on a task over a period of timeAbility to pivot quickly from one task to another to meet patient and business needsAbility to confirm prescription information and label accuracy, ensuring patient safetyCustomer Service and Team Orientation : Actively look for ways to help people, and do so in a friendly mannerNotice and understand patients' reactions, and respond appropriatelyCommunication Skills : Use and understand verbal and written communication to interact with patients and colleaguesUtilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesMathematical Reasoning : Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and / or number of full bottles and additional bottles needed to fill a prescriptionProblem Resolution : Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple optionsPhysical Demands : Be mobile and remain upright for extended periods of timeLift, scan, and bag itemsReach overhead; stretch or reach out with the body, arms, and / or legs to grasp itemsMove fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or armExtend hand(s) and arm(s) multiple directions to place, move, or lift itemsControl precision; quickly adjust machines to exact positionsStoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waistClose visual acuity to perform activities such as : transcribing, viewing a computer terminal, reading, visual inspection involving small partsOccasionally lift of up to 20 lbs and / or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and / or exert up to 10 lbs. of force; Consistently lift and / or exert a negligible amount of force to move objects.Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accuratelyHave the ability to receive detailed information through oral communicationAny additional tasks as directed by Supervisor or ManagerPreferred Qualifications : 1-2 years of related work experience in a pharmacy, retail, medical, or customer service settingOur diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.CVS Health is an equal opportunity employer. We value and are committed to the full spectrum of diversity in the workplace, including diversity based on gender, race, ethnicity, disability and protected Veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster : EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodation(s) to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact Colleague Relations team at colleaguerelations@cvshealth.com.Anticipated Weekly Hours20Time TypePart timePay RangeThe typical pay range for this role is : $60.00 - $76.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include : Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visit https : / / jobs.cvshealth.com / us / en / benefitsWe anticipate the application window for this opening will close on : 01 / 20 / 2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.