Customer support Jobs in Detroit mi

Summary : Customer Support Engineer needed for high-level 2nd tier technical and on-site support for 3-D printers.

Responsibilities :

Train customers on-site to ensure knowledge transfer and product competence.

Lead escalated cases with the reseller's engineers.

Conduct beta test installations and gather feedback.

Implement Engineering / Field Change Orders effectively.

Identify and address training needs to enhance field engineers' proficiency.

Qualifications :

BS in Robotics, Computer Science, Electrical or Mechanical Engineering required.

Experience with Powder Bed Fusion / Binder Jetting metal additive manufacturing necessary.

Minimum three years of customer support experience in a technical role.

Proven background in 3D printing or advanced manufacturing sectors.

Additional Requirements :

Must be able to travel up to 75% primarily within Chicago and surrounding states; company will reimburse for mileage / gas.

Possession of a reliable vehicle is mandatory.

Periodic travel to HQ in Michigan every 6-8 weeks expected.

Pay Details : $31.00 to $42.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and / or security clearance requirements.