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Remote Customer support Jobs in Frisco, TX

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Customer support • frisco tx

Last updated: 4 days ago

Customer Support Supervisor

Quality Custom DistributionFrisco, TX, US
Full-time

Supervises the day-to-day activities of Customer Representatives to ensure timely responsiveness to product, delivery, and promotion inquiries and problem resolution.Supervises Customer Representat...Show more

Sales Support Representative

FortinetFrisco, TX, United States
Full-time

The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized operational support across assigned sales districts.Operating with...Show more

 • Promoted

Branch Support Teller

Credit Union TexasThe Colony, TX, United States
Full-time

Position Purpose and Objectives.The Branch Support Teller is responsible for training new tellers to ensure consistent branch coverage, compliance, and operational excellence across all supported l...Show more

 • Promoted

Customer Support Associate

TradeJobsWorkforce75093 Plano, TX, US
Full-time

Step into a new opportunity as a Customer Support Associate, where you will learn company products and services to better assist others, handle orders, shipments, and basic inventory checks, and pr...Show more

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Remote Entry-Level Customer Support – No Experience Required

Turbotax USAFrisco, Texas
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an additiona...Show more

Systems Engineering & Application Support

Experis/Manpower GroupFrisco, TX, United States
Full-time

Our client, a leading organization in the financial services industry, is seeking a Systems Engineering & Application Support professional to join their dedicated team.As a Systems Engineering & Ap...Show more

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Customer Experience Associate

AltairFrisco, TX, United States
Full-time

General knowledge of Consultant's assigned clients' programs.Respond to general inquiries from customers when Consultant is not available.Communicate consistently with Consultant on any activities ...Show more

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Remote Online Product Support - No Experience

GLOCPAFrisco, Texas
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

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Customer Support Engineer

Hire Up Staffing ServicesThe Colony, TX, United States
Full-time

Customer Support Engineer (RF / Mission-Critical Communications).In-Office | No Remote | No Relocation.RF equipment used in mission-critical communications.This role supports customers, sales, and ...Show more

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Closing School Administrative Support

Primrose SchoolFrisco, TX, United States
Full-time

Build a Brighter Future for All Children.Teaching is more than a job, it's an opportunity to foster curiosity, creativity, and compassion in children while helping them develop a lifelong love of l...Show more

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Customer Success Manager

SynecticsFrisco, TX, United States
Full-time

Talent Pathway is a premier global technology company specializing in Recruitment and Workforce Management Solutions (HCM).Our AI-driven platform enables healthcare organizations to streamline tale...Show more

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Class A Lead Support Driver

Denali Water SolutionsFrisco, TX, United States
Full-time

About Company: At Denali, we are not just the leading organic recycling company we are innovators in sustainability, dedicated to Replenishing the Earth by Repurposing Waste.Denali operates nationw...Show more

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Asset Protection Customer Host

WalmartProsper, TX, United States
Full-time +1

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show more

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Customer Service Intern

GEA GroupFrisco, TX, United States
Full-time

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more.With over 18,000 employees worldwide and a ...Show more

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Direct Support Professional (Entry-Level)

Action Behavior CentersFrisco, TX, United States
Full-time

Schedule: Monday - Friday, daytime hours (8am-5pm) *May volunteer for an occasional Saturday based on patient needs.Start Date: Immediate openings available!.Hiring Immediately: We respond quickly ...Show more

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Customer Support Specialist

Serenity Mental Health CentersFrisco, TX, US
Full-time
Quick Apply

Customer Support Specialist .Make a real difference in people’s lives — bring your people skills, and we’ll provide the training.Serenity is looking for Customer Support Specialists who enjoy helpi...Show more

Busser- Support

DI2-COLONY I, LLCThe Colony, TX, United States
Full-time

Maintains a clean restaurant environment by adhering to sanitation and safety standards.Responsibilities can include clearing and cleaning tables, chairs, and overall building.Helps restock the res...Show more

 • Promoted

Customer Support Representative - Work from Home - TurboTax

TurboTaxProsper, Texas
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an additiona...Show more

IT Support Specialist

US NavyThe Colony, TX, United States
Full-time

Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper...Show more

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Customer Support Supervisor

Customer Support Supervisor

Quality Custom DistributionFrisco, TX, US
4 days ago
Job type
  • Full-time
Job description

Description




JOB SUMMARY: Supervises the day-to-day activities of Customer Representatives to ensure timely responsiveness to product, delivery, and promotion inquiries and problem resolution.


ESSENTIAL FUNCTIONS:
  • Supervises Customer Representative and Customer Service Coordinators to ensure effective communication and collaboration between QCD Customer Accounts and vendors regarding routing, promotional activities, new store openings, and other aspects of customer service. (35%)

  • Oversees distribution projects such as computer conversions, service level changes, customer requests, and surveys to meet customer needs. (20%)

  • Assist in market-wide and occasional route changes to ensure customer accounts are informed in a timely manner. (20%)

  • Responds to customer complaints and other issues to resolve problems quickly and thoroughly or to forward them for appropriate resolution. (15%)

  • Performs the work of Customer Representatives, as required, to ensure completion of all work tasks in the event of a staffing shortage. (5%)

  • Attends customer meetings to build and maintain strong customer relations. (5%)

  • Performs other related and assigned duties as necessary.

SCHEDULE: The preferred candidate should have a flexible schedule including working until 8pm on Saturdays. Schedule availability throughout the week can be discussed.



MINIMUM QUALIFICATIONS: Education and experience equivalent to:

Education/Certification:
High school diploma or equivalent

Experience:
3 to 6 years of relevant work experience in customer service

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):
  • Supervisory concepts and techniques (J)
  • Order processing concepts and procedures (J)
  • Storage and shipment of food or allied products (J)
  • Routing concepts and techniques (J)
  • 10-key machine by touch (B)
  • Products (B)
  • Promotions (B)
  • Customer service concepts and techniques (J)
  • PC word processing/spreadsheet software applications (J)


Skill and ability to:
  • Supervise and motivate employees in a team-based environment
  • Communicate and coordinate effectively with internal and external customers verbally and in writing
  • Interpret routing or delivery anomalies and identify appropriate solutions
  • Resolve customer complaints effectively and efficiently
  • Work independently
  • Work effectively in a general business environment, with a focus on high levels of quality and customer service
  • Travel via airplane and drive an automobile
  • Act in accordance with GSF’s Values and Creed



LEADERSHIP/MANAGEMENT RESPONSIBILITY

Supervises Customer Representatives and Customer Service Coordinators.


PERFORMANCE CATEGORIES
  • Productivity/quality standards: accuracy, timeliness, thoroughness
  • Productivity/quality standards: customer service/satisfaction and responsiveness
  • Budget
  • Employee development
  • Customer and vendor relations
  • Teamwork within the department and across departments
  • Project/assignment standards