Remote Customer support Jobs in Lansing, MI

Last updated: 18 hours ago

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(WFH) Customer Support Specialist

Teleperformance-Turbo TaxHolt, MI, United States

Remote

Full-time

GigCX Marketplace is partnering with Teleperformance.TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences...Show moreLast updated: 18 hours ago

Customer Service Representative

CVS HealthMichigan, Work At Home, US

$17.00–$29.88 hourly

Remote

Full-time

Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago

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New!

Customer Success Manager - Healthcare SaaS (USA-Remote)

Wolters KluwerLansing, MI, United States

$76,350.00–$105,700.00 yearly

Remote

Full-time

NOTE : This is a fully remote position within the US.Wolters Kluwer Health Clinical Surveillance and Compliance is responsible for ensuring customers achieve their desired outcomes while using our s...Show moreLast updated: 21 hours ago

Manager Application Development & Support - Remote

Ryder System, Inc.Lansing, MI, United States

Remote

RyderManager Application Development & Support - Remote.Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. The IT Application Development Manager is responsible for the leader...Show moreLast updated: 30+ days ago

Warranty Support Specialist (Remote - Michigan)

MorleyMichigan

Remote

Location : Remote – Michigan residents.Do you have auto dealership experience and a background in warranty administration or insurance claims? Are you interested in working from home? This could be ...Show moreLast updated: 30+ days ago

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Customer Service Specialist REMOTE Pacific Time Zone

Insurance Services Group of the Southeast, Inc.Lansing, MI, United States

Remote

Full-time

ISG is looking for a confident outgoing, professional, and organized individual with the ability to multitask to join our growing team. Customer Service Representative will work remotely with compan...Show moreLast updated: 1 day ago

Senior Manager of Technical Support - Remote

ibossMichigan

Remote

Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously ...Show moreLast updated: 30+ days ago

Customer Service Representative - 100% Remote Michigan

Continuum Global SolutionsMI, US

$14.00–$15.00 hourly

Remote

Answer inbound calls from US customers and address questions & concerns regarding their healthcare benefits.Handle incoming or outgoing phone calls to patients, clients and other customers while pr...Show moreLast updated: 30+ days ago

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Customer Support Specialist (REMOTE)

SANS InstituteLansing, MI, United States

$21.00–$24.00 hourly

Remote

Full-time

SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS’ ongoing mission to empower cyber security professionals with the practical skills an...Show moreLast updated: 1 day ago

Promoted

Customer Service Representative – Remote

Spade RecruitingMichigan

$55,000.00 yearly

Remote

Full-time

Quick Apply

Altig Orlovic (AO) is a leading insurance and supplemental benefits provider.The company provides its clients with value and unbeatable customer service with complete transparency and integrity.Tha...Show moreLast updated: 30+ days ago

Customer Data Specialist

CovetrusMichigan

$16.98–$28.29 hourly

Remote

Full-time

The Customer Data Specialist will work as part of a team responsible for maintaining and updating various elements of customer data in numerous systems depending on the nature of the data.The accur...Show moreLast updated: 30+ days ago

Remote Customer Service Specialist

Why Knot TravelMI, us

Remote

Full-time

We are seeking a passionate and detail-oriented Remote Customer Service.Specialist to join our dynamic team.As a Remote Customer Service Specialist, you will play a pivotal role in curating unforge...Show moreLast updated: 5 days ago

Senior Customer Service Representative

Genworth FinancialMichigan

$66,400.00 yearly

Remote

Full-time

At Genworth, we empower families to navigate the aging journey with confidence.We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet fam...Show moreLast updated: 30+ days ago

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Remote Customer Service Agent (Auto Dealer Support)

Morley CompaniesLansing, MI, United States

Remote

Full-time

Role : Full time | Remote – Michigan residents.If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excelle...Show moreLast updated: 5 days ago

Software Support Representative

Executive Information Services, Inc.Michigan, United States

Remote

Full-time

EIS is seeking a Software Support Representative to provide application support to customers that will involve answering complex questions on the function and usage of our products.The successful c...Show moreLast updated: 30+ days ago

Remote-Customer Service Specialist - Hotel Bookings

Navigate New HorizonsLansing, MI, US

Remote

Quick Apply

Remote Online Customer Service Specialist – Help Travelers Book the Perfect Stay! Are you passionate about travel and dedicated to providing exceptional customer service? Join us as an Online...Show moreLast updated: 30+ days ago

Promoted

Customer Service Representative - Remote

SharecareLansing, MI, United States

Remote

Full-time

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driv...Show moreLast updated: 8 days ago

Technical Support / Customer Service Representative (Remote)

ConcentrixUSA, MI, Work, at, Home

Remote

Full-time

Technical Support / Customer Service Representative.Remote) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service ...Show moreLast updated: 30+ days ago

Promoted

CUSTOMER SERVICE SALES - REMOTE

HMG CareersMI, United States

$67,000.00–$75,000.00 yearly

Remote

Full-time

About the job Customer Service Sales - Remote.Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?. Our ideal candidate embodies qualit...Show moreLast updated: 5 days ago

Senior NX Support-Systems Engineer

MoogRemotes, Michigan, US

$80,000.00–$145,000.00 yearly

Remote

Our team is looking for a Senior NX Support-Systems Engineer.Reporting to the IT Section Head, our preferred candidate will be local to our Western New York location and have a hybrid work schedule...Show moreLast updated: 30+ days ago

(WFH) Customer Support Specialist

Teleperformance-Turbo TaxHolt, MI, United States

18 hours ago

Job type

Full-time

Remote

Job description

Gig Description

GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.

Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program

Experience / Skills

TEAM / LEADERSHIP SKILLS :

You demonstrate a sincere desire for a quality customer experience

You have a team player attitude

You promote a positive work environment

You thrive in a fast-paced environment and handle change well

You have a collaborative approach to problem solving and like sharing feedback

You understand the value of your individual impact on the team and company's success

TECHNICAL / FUNCTIONAL SKILLS :

You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone

Computer skills : You exhibit an intermediate level of knowledge in the relevant operating systems and software environment

You have experience with software troubleshooting abilities

You know how to modify your communication style to meet customer needs and tone

You possess customer service skills

You are able to simplify and communicate complex ideas to customers

You have the ability to diffuse situations with angry customers

You are comfortable in a training environment that includes watching self-paced training module videos

You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts

You are willing to step-in as needed including answering questions from customers via chat

ANALYTICAL SKILLS :

You are able to research, analyze and determine an appropriate course of action in a variety of situations

You can solve complex problems while exercising good judgment

You have critical thinking and problem solving skills

ORGANIZATIONAL SKILLS :

You demonstrate initiative and the ability to multitask.

You work well under pressure of meeting team productivity goals.

Successful candidates must be willing to meet service level and contact per hour commitments.

You understand and accept schedule adherence in a call center environment

You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue

KNOWLEDGE / BACKGROUND EXPERIENCE :

You are a High School graduate

Preferably, you have basic knowledge of tax laws and tax concepts

Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary

BEHAVIORAL COMPETENCIES

You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.

You are comfortable being on camera with your customers and understand the value of humanizing the interaction

You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships

You demonstrate a positive / understanding attitude in the face of difficult or challenging customer interactions

You possess active listening skills and know how to ask probing questions to arrive at answers quicker

Operating Hours

Operating Hours : 8am to midnight EST ; Monday to Sunday

Required Minimum Hours : 30 hours per week

Peak Period :

April 9th , 10th, 11th, 12th, 13th, 14th : 8am-midnight EST / EDT

April 15, 2025 : 8am-3am EST / EDT

5 Turbo Bonus Boost per hour.

Applicable to all hours worked from April 9th to 15th.

Service Providers (SPs) must meet the required minimum of 30 hours per week.

Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th

These times may be revised periodically based on business needs

MINIMUM HOURS TO BE WORKED EACH WEEK

You must work a minimum of 30 hours each week on all schedules

Mandatory Requirements

Must reside in the USA

Must have passed background check and pass tech check in order to attend certification.

Must be on camera during certification.

Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.

Service Provider (SP) must have the following Hardware Requirements.

Windows Computer (Mac and Chromebooks are not permitted)

Windows 10 or 11

AMD or Intel Core Series (I3-I9)

At least 8gb of RAM

Webcam

Wired Mouse

USB Headset

Wired Internet Connection

Conflict of Interest

Cannot hold Gigs with Column Tax or any Intuit Vendors

Training Information

Duration

20 Hours

Price

79.99 USD

Course Details