Customer support Jobs in Lewisville, TX

Major Healthcare Company Seeks Print Services Customer Service Representative to join their team!ESSENTIAL FUNCTIONS : Primary resource for advice for all document production needs of the Client including inquiry and escalation - includes digital print solutions as well as litho / web printing- Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner- Promote the print services of the Xerox Enterprise Solution - identify and develop digital document opportunities- Print Job Management : Price, co-ordinate and manage print projects as required Interface with preferred suppliers, internal / external as required Manage the various process requirements such as : Document production quote process Proof exchange Delivery date follow up Ensure appropriate documentation is available for audit purposes System Administration : Provide system administration support for the forms management solution implemented for the clientSKILLS : -Ability to demonstrate excellent interpersonal skills- Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy- Demonstrate ability to network with colleagues to share and deliver benchmark solutions- Demonstrate ability to deliver to deadlines- Demonstrate ability to function effectively at all levels of the business- Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office- Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements- Demonstrate ability to manage multiple tasks in fast paced environment- Ability to demonstrate creativity & strong negotiation skills- Ability to demonstrate organizational skills Experience in working autonomously.EXPERIENCE : -Preferred (3) years of print industry experience Customer Service- Preferred three (3) years in a customer relationship role- Experience in print sales or price estimation and / or familiar with document production techniques - - Direct Mail Experience helpful- Experience with print shop job scheduling Valid driver license- Print procurement experience- EDUCATION : - Minimum : High School Diploma or Equivalent- Preferred : Associates Degree EDUCATION VERIFICATION : Yes