A company is looking for a Customer Support Specialist (US based).Key ResponsibilitiesManage inbound customer support requests via email and collaborate with teams to resolve issuesMaintain an understanding of the brand and products to provide accurate information to customersMonitor customer satisfaction metrics and enhance support documentationRequired QualificationsFluency in English and American Sign Language (ASL)Deep insights on Deaf community and cultureProven experience in written customer supportFamiliarity with online support tools like Freshdesk or ZendeskStrong organizational and project management skills