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Customer support Jobs in Minneapolis, MN

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Customer support • minneapolis mn

Last updated: 1 day ago
  • Promoted
Customer Support Representative

Customer Support Representative

FoodaMinneapolis, MN, US
Full-time
At Fooda, we bring better lunch experiences to office workers everywhere.We are on a mission to mobilize a global network of people, restaurants, and businesses to make food delivery more affordabl...Show moreLast updated: 30+ days ago
  • Promoted
Customer App Support Specialist

Customer App Support Specialist

Beacon Hill Staffing Group, LLCMinneapolis, MN, US
Permanent
Customer App Support Specialist.Minneapolis, MN (Hybrid - 1 day / week onsite).Beacon Hill's client in Minneapolis, MN is seeking a. Customer App Support Specialists.This role is ideal for individ...Show moreLast updated: 30+ days ago
Customer Support Specialist

Customer Support Specialist

Farm Credit Services of AmericaMinneapolis, MN, US
Full-time
Hybrid- Candidate can work from any office in our footprint and must work a minimum of three days each week in the office • •. Are you passionate about providing exquisite customer service, do you bel...Show moreLast updated: 30+ days ago
  • Promoted
Customer Support Coordinator

Customer Support Coordinator

Minnesota StaffingMinneapolis, MN, US
Full-time
We are seeking a Customer Support Coordinator to provide day-to-day support for customers, including order management, problem resolution, and coordination with regional sustainability and field sa...Show moreLast updated: 1 day ago
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Customer Support Administrator

Customer Support Administrator

VirtualVocationsSaint Paul, Minnesota, United States
Full-time
A company is looking for a Customer Support Administrator, EMEA - Temp.Key Responsibilities : Creates and validates sales orders, providing guidance to resolve errors Coordinates internal and ext...Show moreLast updated: 5 days ago
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CPC Processor Customer Support

CPC Processor Customer Support

Veterans StaffingSaint Paul, MN, US
Full-time
Datavant Remote Call Center Position.Datavant is a data platform company and the world's leader in health data exchange.Our vision is that every healthcare decision is powered by the right data, at...Show moreLast updated: 30+ days ago
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Customer Support Representative

Customer Support Representative

Corps TeamMinneapolis, MN, US
Temporary
Customer Support Representative.Our client, a leader in the power sports industry, is seeking an experienced Customer Support Representative for a 6+ month contract assignment in Plymouth, MN.This ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Support Representative

Customer Support Representative

Data SolutionsMinneapolis, MN, US
Full-time
Customer Support Representative.As a Customer Support Representative, you will provide exceptional support to our clients by resolving issues, answering queries, and offering product guidance.You w...Show moreLast updated: 30+ days ago
  • Promoted
Customer Support Specialist

Customer Support Specialist

Umbrella BPOMinneapolis, MN, US
Full-time
As a Customer Support Specialist at Umbrella BPO, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.Provide prompt and efficie...Show moreLast updated: 30+ days ago
  • Promoted
Remote Customer Support Associate

Remote Customer Support Associate

TurboTaxBrooklyn Park, Minnesota
Remote
Full-time
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...Show moreLast updated: 4 days ago
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Customer Support Associate I

Customer Support Associate I

ResMedMinneapolis, MN, US
Full-time
The Customer Support Associate is a full-time position reporting to the Customer Support Manager and is part of the Customer Services Department. You will receive specialized product and industry tr...Show moreLast updated: 30+ days ago
Customer Support Specialist

Customer Support Specialist

Uline, Inc.St Paul, MN, United States
Full-time
Pay from $25 to $30 per hour with significant growth and earning potential!.Fast, friendly and customer focused.As a Uline Customer Support Specialist, you’ll dig into order details to deliver the ...Show moreLast updated: 4 days ago
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Customer Support Specialist (UK)

Customer Support Specialist (UK)

SpellbookMinneapolis, MN, US
Full-time
Spellbook is the leading AI suite for commercial lawyers, trusted by more than 3,000+ law firms and in-house teams worldwide. Our mission is to make legal services more accessible by empowering lega...Show moreLast updated: 30+ days ago
  • Promoted
Customer Support Specialist

Customer Support Specialist

Volaris GroupMinneapolis, MN, US
Full-time
Customer Service Representative.Job Summary : We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information.You will...Show moreLast updated: 30+ days ago
Customer Service Support

Customer Service Support

IMPERIAL DADENew Brighton, MN, United States
Full-time
Overview Imperial Dade, a leading North American distributor, has a Customer Service Support role available! Join a strong and continuously evolving team that helps our business grow.If you're loo...Show moreLast updated: 30+ days ago
  • Promoted
Customer Support Representative

Customer Support Representative

Staffing ProxyMinneapolis, MN, US
Full-time
Staffing Proxy is partnering with Fasikl, an innovative Minnesota-based med-tech company, to hire a.Customer Support Representative. This role supports patients and caregivers who rely on Fasikl&rsq...Show moreLast updated: 4 days ago
  • Promoted
Customer Support - II2

Customer Support - II2

Tech DigitalMinneapolis, MN, US
Full-time
Responsibilities : Answer incoming calls and emails from customers, financial institutions, and legal professionals.Treasury financial products, regulations, and forms. Support account setup and navi...Show moreLast updated: 30+ days ago
  • Promoted
Customer Support Crew - PT

Customer Support Crew - PT

Avelo AirlinesMinneapolis, MN, US
Full-time
On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Support Coordinator

Customer Support Coordinator

KellyConnect | Contact Center SolutionsMinneapolis, MN, US
Full-time
Job Title : Customer Support Coordinator.Location : Plymouth, MN (Remote).Schedule : Approximately 8am-5pm M-F.The Customer Support Coordinator will be responsible for the day-to-day support of custom...Show moreLast updated: 3 days ago
People also ask
Customer Support Representative

Customer Support Representative

FoodaMinneapolis, MN, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

At Fooda, we bring better lunch experiences to office workers everywhere. We are on a mission to mobilize a global network of people, restaurants, and businesses to make food delivery more affordable, sustainable, reliable, efficient, and delightful for everyone. Our team is guided by the shared belief that it is not just about the food—it is about how food makes us feel and what it enables us to achieve. We take risks, embrace failure, ask questions, and learn from our mistakes because we know it is what we need to grow and succeed, both as individual contributors and together as a team

Position Overview :

In the role of Customer Support Representative, you will be instrumental in providing outstanding customer service that reflects our core values. You’ll be responsible for efficiently resolving customer concerns and managing escalated calls, emphasizing a proactive and authentic approach. Your commitment goes beyond the norm, as you actively pursue solutions that not only address customer issues but also enhance the satisfaction of both our customers and restaurant partners.

Key Responsibilities :

Customer Support & Ticket Management

  • Handle 80-100 tickets per day with a target SLA of 80%+
  • Address team inquiries and independently resolve complex tickets using best practices
  • Ensure all tickets are completed by the end of the day and accurately tagged
  • Follow up on customer inquiries and provide timely updates on ongoing cases
  • Make independent support decisions regarding order cancellations, delays, and delivery issues

Collaboration & Communication

  • Work closely with external departments (sales, marketing, product, finance) to resolve complex issues
  • Share new insights with the team to improve performance
  • Attend all team and company meetings
  • Actively participate in daily team standups, occasionally leading or backing up
  • General Responsibilities

  • Perform in-office duties and participate in LDRS
  • Onboard and train new hires
  • Update support policies and procedures in OneNote
  • Identify and implement improvements in customer support processes
  • Handle ad-hoc projects assigned by the manager and manage RP Dashboard pop-ups
  • How we measure success :

  • Customer Satistication Score (CSAT)
  • First Response SLA %
  • Consistantly complete projects as directed
  • Lead and demonstrate support values
  • Qualifications :

  • 0 - 3 year of customer service experience, preferably in a high-volume setting
  • Experience with customer service software, HubSpot proficiency preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities with a proactive approach
  • Genuine empathy and a positive attitude in customer interactions
  • Ability to collaborate effectively with internal teams
  • Flexibility to adapt to changing priorities and scenarios
  • Proven ability to take initiative in issue resolution
  • Pay : $18-$20 / hr

    Must be authorized to work in the United States on a full-time basis. No recruiters please.

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