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Remote Customer support Jobs in Minneapolis, MN
Software Support Representative
Executive Information Services, Inc.Minnesota, United StatesCustomer Service Representative
CVS HealthWork from home, MN, USCustomer Success Executive
Field NationMinnesotaCustomer Success Consultant
RELX Inc. CompanyMinnesota- Promoted
Educational Support Representative (Work from Home)
Varsity TutorsMinneapolis, MN, US- Promoted
Remote Customer Support Specialist
VirtualVocationsSaint Paul, Minnesota, United StatesTechnical Support Analyst
TrimbleMN (outside Minn / St Paul area), USCustomer Support Representative
SYNTEGONMinneapolis, Minnesota, United StatesSupport Specialist
Manatron, Inc.Minnesota, United StatesClinical Support Specialist
Owens & Minor, Inc.Minneapolis, MNSales Support Specialist - REMOTE
LifeWorksMinneapolis, Minnesota, USARemote Client Support Specialist
Insight GlobalMinneapolis, MNCustomer Service & Sales Support- REMOTE
Symmetry Financial Group - Gary UyemuraSaint Paul, MN, USRemote Live Chat Support
SuperNoya Logistics LLCMinneapolis, Minnesota, United States, 55401Technical Support / Customer Service Representative (Remote)
ConcentrixUSA, MN, Work, at, HomeSupport Engineer
Federal Reserve SystemMinneapolis, MNRepresentative, Customer Care
Element Fleet ManagementMinneapolisOperations Support Coordinator (Remote)
MaximusMinneapolis, MN, US- Promoted
- New!
Seasonal Tax Preparer & Customer Support - Remote
Baker Tilly US, LLPMinneapolis, MN, United States- Promoted
- New!
Remote - Customer Service Sales
HMG CareersShoreview, MN, United StatesSoftware Support Representative
Executive Information Services, Inc.Minnesota, United States- Full-time
- Remote
EIS is seeking a Software Support Representative to provide application support to customers that will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for contributing to a knowledge base and supporting user forums. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between company and customer.
In this role, you will work closely with the Director of Client Services, and be supported by a great team, in providing exceptional customer service and development support.
What your impact will be
- Operate as a frontline, primary support liaison between EIS and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets
- Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines
- Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives
- Regularly review the database of submitted items and proactively follow up with clients to ensure that their inquiries and / or issues have been satisfactorily resolved
- Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction
- Maximize and maintain current knowledge and awareness of applications and related technologies
- Sound understanding of API and web services technologies and functions
- Email technology troubleshooting
What we are looking for :