Customer support Jobs in Murray ut

A company is looking for a Customer Support Analyst I to serve as the first point of contact for customers, addressing and resolving basic technical and functional issues.Key Responsibilities : Respond to customer inquiries via phone or email, resolving basic issues related to the product suiteTroubleshoot common technical problems and log all customer support interactionsCollaborate with internal teams to address customer issues and escalate complex problems as neededQualifications : Bachelor's degree in communications, business administration, computer science, or related field, or equivalent experiencePrevious experience in a customer service or help desk role, preferably in a software environmentBasic understanding of software systems and ability to learn technical information quicklySolid organizational skills with the ability to prioritize tasks in a fast-paced environmentWillingness to work in a rotating shift schedule, including evenings, weekends, and holidays