A company is looking for a Customer Support Engineer to provide technical support and ensure customer success.Key ResponsibilitiesDeliver high-quality omni-channel technical support while meeting monthly KPIsAssess and escalate cases to higher-level support as neededEngage in ongoing knowledge development and provide mentorship to team membersRequired Qualifications4+ years of technical support experience in a fast-paced environment2+ years of experience in managing and resolving intermediate technical support issuesHigher degree in a technical field strongly preferredExperience with common support tools like Salesforce and JiraKnowledge of e-commerce industry challenges; GS1 knowledge is a plus