Customer support Jobs in Ontario, CA

Description

The ideal candidate must excel with people skills along with working with colleagues and customers. You must be capable of working in a fast-paced environment, while remaining organized and managing timelines. Must be responsible for administrative duties and assisting the sales department in gaining and keeping customers. You will be expected to have a high attention to detail and a great ability to communicate. You must have knowledge with all aspects of Microsoft Office. A background in the Cabinet / Cabinet Manufacturing Industry or background in the Building Materials Industry / Manufacturing or related field is a plus. As a customer / sales support employee you will develop strong product knowledge through hands-on training. Responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The customer / sales support is also responsible for monitoring sales and the performance of the sales team as well as recording sales data.

Requirements

• Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Develop strong product knowledge of Corona Millworks product lines through our intensive training program.
• Provide quotes and sales support documents to customers.
• Order entry into internal databases
• Present oneself in a professional manner while interacting with clients visiting our facility.
• Maintain a database of clients through Corona Millworks systems.
• Follow up on orders and quotes submitted in a timely fashion.
• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods / tools.
• Meet personal / customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Performs other related duties as assigned

Knowledge, Skills & Abilities :

Minimum Qualifications :