Customer support Jobs in Pasadena, CA

About Bambee

Ranked by Forbes as one of America’s best startup employers in 2020, 2021 & 2022, Bambee is a venture-backed Series C business. Investors include SoftBank, QED Investors, Greycroft, Alpha Edison, Mucker Capital & Ken Chenault (prev. 20 CEO, American Express). Our team is developing and deploying best-in-class Human Resources technology and services, with the aim of completely reshaping the employment dynamic for America’s Small Businesses. Our flagship HR Manager product aims to serve those businesses that need HR but often lack the resources to afford it. Bambee solves that problem by offering HR at $99/month.

Bambee consists of analytical and ambitious creatives. As a member of the Bambee team, you have an insatiable drive for results. Solving customers’ problems excites you. Data guides you. Results inspire you.

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We’re looking to hire a Customer Support Specialist who will work closely with Sales, Customer Success, and Account Managers to give our clients a fantastic experience and drive retention as we provide best-in-class HR to companies in multiple states and industries.

What You’ll Do

• Provide friendly service to and maintain positive relationships with all internal and external customers
• Assess customers' support needs as they arise, then provide solutions or refer them to other team members
• Respond to high volume of email, phone and chat support inquiries while delivering excellent customer service and managing customer expectations
• Draft technical documentation such as FAQs, user guides, and technical support documents via our messaging system
• Monitor the general phone line and voicemails, sort and return necessary calls or assign to the appropriate representative
• Utilizing Salesforce CRM to track and resolve client requests
• Documenting client interactions on Salesforce CRM and escalating issues as needed

Who You Are

• 1-2 years prior experience in a customer support role required; experience in a call center preferred
• You’re comfortable with phone systems and are proficient enough with computers to learn new software and programs quickly
• You’re extremely organized and detail-oriented; you know how to handle a high volume of nuanced tasks without missing a beat
• You possess excellent time management and problem-solving skills
• You have strong verbal and written communications skills; you know how to delight and engage people over the phone or via email
• You genuinely care about the happiness and satisfaction of the Customers you engage with; solving their problems and making them feel heard is your number one goal
• You’re a self-starting team player who excels in fast-paced, entrepreneurial, challenging work environments
• You’re able to maintain composure and customer focus while troubleshooting and solving issues
• Familiarity with utilizing a CRM (Salesforce is a plus)

Compensation: $22 per hour