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Remote Customer support Jobs in Richardson, TX
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Customer support • richardson tx
- Promoted
Manager of Customer Support
ZioskPlano, TX, USManager Customer Support
Federal SignalUniversity Park, USACustomer Support Processor - Call Center
Mariner FinancePlano, TX, United StatesOnline Customer Support Agent
TurboTaxPlano, Texas- Promoted
Manager of Customer Support
HumCap, Inc.Plano, TX, USCustomer Support Engineer – Revenue Management
G5Richardson, TX, USCustomer Service - Donor Support Technician
CSLAmericas, US, TX, Mesquite 085, CSL Plasma- Promoted
Customer Support Representative
VirtualVocationsGarland, Texas, United StatesCustomer Service and Support for Financial Technology Company
Arise Virtual SolutionsPlano, TexasCustomer Support Associate
Newbern ExcelPlano, TX, United StatesManager, Technical Customer Support, Focused Services
Palo Alto NetworksPlano, Texas, USASales & Customer Support Specialist
IR ConsultingPlano, TX, USUS - Customer Sales Support Representative (Onsite)
Intertape Polymer GroupCarrollton, TX, USACustomer Support Analyst
SafeTechCarrollton, Texas, United StatesCustomer Support Engineer – Revenue Management
RealPage, Inc.Richardson, Texas, USCustomer Service Supervisor (Customer Service, Front End Support)
Whole Foods MarketPlano, TXStore Customer Support (LP-04254)
Lamps PlusPlano, TexasWORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour
GL1Garland, Texas- hospital (from $ 40,950 to $ 275,000 year)
- business process analyst (from $ 66,282 to $ 261,160 year)
- facilities manager (from $ 40,600 to $ 227,500 year)
- rf design engineer (from $ 125,000 to $ 211,000 year)
- hospitality (from $ 27,300 to $ 206,838 year)
- art director (from $ 25,000 to $ 205,000 year)
- medical director (from $ 170,000 to $ 200,000 year)
- operations associate (from $ 55,350 to $ 197,000 year)
- engineering director (from $ 148,603 to $ 197,000 year)
- modeling (from $ 94,638 to $ 193,615 year)
- Norwalk, CA (from $ 39,364 to $ 192,400 year)
- Sunnyvale, CA (from $ 43,631 to $ 134,000 year)
- Santa Clara, CA (from $ 39,000 to $ 112,146 year)
- Santa Clarita, CA (from $ 39,000 to $ 112,000 year)
- Santa Ana, CA (from $ 38,007 to $ 108,127 year)
- Victorville, CA (from $ 40,984 to $ 107,000 year)
- Everett, WA (from $ 39,000 to $ 106,965 year)
- Springfield, IL (from $ 29,250 to $ 105,300 year)
- Fargo, ND (from $ 32,175 to $ 101,200 year)
- Alexandria, VA (from $ 33,150 to $ 100,000 year)
The average salary range is between $ 31,170 and $ 52,554 year , with the average salary hovering around $ 36,036 year .
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Manager of Customer Support
ZioskPlano, TX, US- Full-time
Job Description
Job Description
Salary :
Manager of Customer Support
Welcome to Ziosk, where we empower restaurants to focus on what matters most : the guest experience!
Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and were cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chilis and more helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line.
Our secret sauce? Our people! Every day, theyre cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry.
Want a seat at our table? Ziosk is looking for an experienced technical Manager of Customer Support to lead the customer support team. The ideal candidate will have a strong technical background and be able to interact with technical and non-technical resources. In this role you will be expected to manage several employees and be a technical hands-on resource, serve as the point of contact for engineering activities inside the group, and manage escalations for incidents or problems. You will also be responsible for writing policies, process, and procedures relevant to your department.
The Main Course Responsibilities
Manage all day-to-day support and operations activities for the Ziosk customer locations and internal Ziosk infrastructure
Lead issue management for high severity issues, including taking support escalations when needed
Lead a team of support technicians and engineers
Communicate incident status to the senior leadership team
Manage the Support ticket and phone queues
Resolve customer conflicts and handle customer escalations
Coordinate with internal teams to root cause customer issues
What You Bring To The Table Qualifications
3+ years working as a support / IT engineer
Strong knowledge of general network & Windows Server technologies
Experience managing and reporting on all aspects of technical support
Strong written and verbal communication skills
Effective time management
Must be willing to adjust work schedule as needed
Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute to Plano, TX daily. Applicants must be authorized to work for any employer in the U.S. No agencies or third-party recruiters, please.