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Remote Customer support Jobs in Richardson, TX

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Customer support • richardson tx

Last updated: 2 days ago
  • Promoted
Manager of Customer Support

Manager of Customer Support

ZioskPlano, TX, US
Full-time
Have you ever used a tablet to pay at a restaurant?.We pioneered the pay-at-the-table concept and were cooking up a plan to transform the restaurant industry. Our recipe for success has been adaptin...Show moreLast updated: 30+ days ago
Manager Customer Support

Manager Customer Support

Federal SignalUniversity Park, USA
Full-time
The Customer Support Manager is responsible for managing the customer support group, inside sales group and sales forecasting for Warning, PAGA and product lines. The Customer Support Manager provid...Show moreLast updated: 12 days ago
Customer Support Processor - Call Center

Customer Support Processor - Call Center

Mariner FinancePlano, TX, United States
Full-time
Position : Customer Support Processor - Call Center Hours of Work : Full-time, Non-exempt, Onsite In This Role, You Will… Be responsible for the timely processing of incoming online finance appli...Show moreLast updated: 2 days ago
Online Customer Support Agent

Online Customer Support Agent

TurboTaxPlano, Texas
Full-time
Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday. TurboTax is looking 2000+ p...Show moreLast updated: 30+ days ago
  • Promoted
Manager of Customer Support

Manager of Customer Support

HumCap, Inc.Plano, TX, US
Full-time
HumCap's client, a SaaS company in the hospitality space, is looking for a.The ideal candidate will have a strong technical background and be able to interact with both technical and non-techni...Show moreLast updated: 18 days ago
Customer Support Engineer – Revenue Management

Customer Support Engineer – Revenue Management

G5Richardson, TX, US
Full-time
The Problem Management team acts as the escalation point for complex product issues originating from customers through Product Support. Serving as a vital link between Product Support and Product En...Show moreLast updated: 24 days ago
Customer Service - Donor Support Technician

Customer Service - Donor Support Technician

CSLAmericas, US, TX, Mesquite 085, CSL Plasma
Full-time
Prepares the autopheresis machine for the pheresis process.Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.Disconnects the dono...Show moreLast updated: 23 days ago
  • Promoted
Customer Support Representative

Customer Support Representative

VirtualVocationsGarland, Texas, United States
Full-time
A company is looking for a Customer Support Crew - PT.Key Responsibilities Support continuous calls and digital support channels into the Customer Support Center Provide exceptional service to e...Show moreLast updated: 21 days ago
Customer Service and Support for Financial Technology Company

Customer Service and Support for Financial Technology Company

Arise Virtual SolutionsPlano, Texas
Full-time
Customer Service and Support for Financial Technology Company.If you’re patient and tech savvy and looking to work from home, consider a new fintech program on the Arise® Platform.This pr...Show moreLast updated: 30+ days ago
Customer Support Associate

Customer Support Associate

Newbern ExcelPlano, TX, United States
Full-time
We are a well-renowned customer acquisition, customer support, holdings and business development service provider across the Dallas area. We firmly believe that personalized client and customer inte...Show moreLast updated: 30+ days ago
Manager, Technical Customer Support, Focused Services

Manager, Technical Customer Support, Focused Services

Palo Alto NetworksPlano, Texas, USA
Full-time
Its about providing the most secure environment for our customers digital transactions.In this role youll continue building on our mission by helping secure our clients environment and ensure their...Show moreLast updated: 4 days ago
Sales & Customer Support Specialist

Sales & Customer Support Specialist

IR ConsultingPlano, TX, US
Full-time
Quick Apply
Our team is dedicated to providing exceptional customer experiences and building long-lasting relationships with our clients. We’re passionate about problem-solving and ensuring our customers ...Show moreLast updated: 11 days ago
US - Customer Sales Support Representative (Onsite)

US - Customer Sales Support Representative (Onsite)

Intertape Polymer GroupCarrollton, TX, USA
Full-time
Achieve pre-agreed upon KPI and Quality Scorecard based on PMTA.Provide excellent communication etiquette with active listening skills. Follow all company policies and procedures.Adhere to All Custo...Show moreLast updated: 30+ days ago
Customer Support Analyst

Customer Support Analyst

SafeTechCarrollton, Texas, United States
Full-time
Quick Apply
Position : Customer Support Analyst.SafeTech USA, member of the SK AeroSafety Group.The SK AeroSafety Group is a worldwide leader in the. OEM specific service of aviation safety equipmen.North Americ...Show moreLast updated: 30+ days ago
Customer Support Engineer – Revenue Management

Customer Support Engineer – Revenue Management

RealPage, Inc.Richardson, Texas, US
Full-time
The Problem Management team acts as the escalation point for complex product issues originating from customers through Product Support. Serving as a vital link between Product Support and Product En...Show moreLast updated: 24 days ago
Customer Service Supervisor (Customer Service, Front End Support)

Customer Service Supervisor (Customer Service, Front End Support)

Whole Foods MarketPlano, TX
Full-time
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to en...Show moreLast updated: 30+ days ago
Store Customer Support (LP-04254)

Store Customer Support (LP-04254)

Lamps PlusPlano, Texas
Full-time
Sales Associate IILamps Plus, the nation’s largest lighting retailer, has a company culture that fosters a collaborative work environment focused on mentorship and professional development.Our Comp...Show moreLast updated: 23 days ago
WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Garland, Texas
Remote
Part-time +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
People also ask
Manager of Customer Support

Manager of Customer Support

ZioskPlano, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary :

Manager of Customer Support

Welcome to Ziosk, where we empower restaurants to focus on what matters most : the guest experience!

Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and were cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chilis and more helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line.

Our secret sauce? Our people! Every day, theyre cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry.

Want a seat at our table? Ziosk is looking for an experienced technical Manager of Customer Support to lead the customer support team. The ideal candidate will have a strong technical background and be able to interact with technical and non-technical resources. In this role you will be expected to manage several employees and be a technical hands-on resource, serve as the point of contact for engineering activities inside the group, and manage escalations for incidents or problems. You will also be responsible for writing policies, process, and procedures relevant to your department.

The Main Course Responsibilities

Manage all day-to-day support and operations activities for the Ziosk customer locations and internal Ziosk infrastructure

Lead issue management for high severity issues, including taking support escalations when needed

Lead a team of support technicians and engineers

Communicate incident status to the senior leadership team

Manage the Support ticket and phone queues

Resolve customer conflicts and handle customer escalations

Coordinate with internal teams to root cause customer issues

What You Bring To The Table Qualifications

3+ years working as a support / IT engineer

Strong knowledge of general network & Windows Server technologies

Experience managing and reporting on all aspects of technical support

Strong written and verbal communication skills

Effective time management

Must be willing to adjust work schedule as needed

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute to Plano, TX daily. Applicants must be authorized to work for any employer in the U.S. No agencies or third-party recruiters, please.