Remote Customer support Jobs in Rochester, NY

Linux Support Engineer; Rochester, Buffalo or Syracuse NY :

Please no 3rd party or c2c candidates

Salary Range : $50-70,000. The salary may be negotiable based on experience, education, geographic location, and other factors.

Our client is currently seeking candidates to remotely install, configure and support their software solutions. This organization is a very well-established leader in our market space with thousands of customers.

This position can be worked fully remotely from your location, or from our headquarters in Rochester, NY.

Responsibilities of the Linux Support Engineer; Rochester, Buffalo or Syracuse NY :

Install and upgrade enterprise-class software solutions for our customers

Provide technical support to help our customers succeed with our solutions

Collaborate with your peers, customers, partners, sales reps, IT organizations, software engineers, project managers, and product managers

Project-manage installations, upgrades, and projects; provide timely status reports on same

Enter and maintain all relevant information in RSA’s CRM system

Desired Skills and Experience of the Linux Support Engineer; Rochester, Buffalo or Syracuse NY :

Working knowledge of command-line Linux / Unix

Experience solving technical challenges

Troubleshooting of software and systems

Highly organized and detail-oriented

Flexibility to manage competing priorities in a highly dynamic work environment

Excellent verbal and written communication

Ability to communicate with people of all levels of technical understanding

Customer Service support experience in a technical environment

Preferred Skills :

Experience with firewall and network troubleshooting

Experience with any of the following : SSH, LDAP / AD, Single Sign On

Certifications in security, networking, project management, operating systems, etc.

Knowledge of production printing and associated technologies

Managing and documenting long term technology projects

Linux shell scripting

Benefits include :

401(k)

Dental insurance

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

For more information or to be considered for the Linux Support Engineer please contact Thomas McCarthy at

Thomas.Mccarthy@

akkodis.com

Pay Details : $50,000.00 to $70,000.00 per year

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

https : / / www.akkodis.com / en / us / candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance