Remote Customer support Jobs in Santa Rosa, CA

Are you organized, people-focused, and ready to build a meaningful career not just take a job?

Our growing Farmers Insurance and Financial Services agency is looking for a motivated, detail-oriented team member to join our small, supportive office. If you enjoy helping people, thrive in a fast-paced environment, and want long-term career growth in the insurance industry, wed love to meet you.

About the Role

As our Client Service Representative, you are the first impression of our agency. Youll be the friendly, professional voice answering incoming calls and welcoming walk-in clients. Your goal is simple: deliver an exceptional customer experience every time.

You will play a key role in keeping our office running smoothly while supporting the agency owner, office manager, and producers.

What Youll Do

Answer incoming calls and assist clients with professionalism and care

Identify customer needs and connect them with the right team member

Learn and understand Farmers Insurance products and services

Provide administrative support to the agency team

Process invoicing and billing

Maintain accurate records and organized files

Help create a welcoming, professional office environment

Show empathy and compassion when assisting clients

What Were Looking For

Strong communication and organizational skills

A team player who enjoys working in a collaborative, small-office setting

Ability to multitask and stay composed in a fast-paced environment

High attention to detail and strong problem-solving skills

Professional, positive attitude with a service mindset

Proficiency in Microsoft 365

Ability to pass the California Property & Casualty exam (we will help you prepare!) Background check will be conducted

Prior experience in an insurance office is a plus, but we are willing to train the right candidate who is eager to grow.

Why Join Us?

This is more than a customer service position its an opportunity to build a career in the insurance and financial services industry.

We offer:

Competitive salary

9 paid holidays annually

Paid vacation (1 week after first year, increases over time)

Sick leave (5 days accrued in year one and then 5 days each additional year)

50% employer-paid medical after 90 days, including vision

401K and 401K employer matching at 4%

Ongoing training and licensing support

Clear opportunities for advancement within the agency

If you are enthusiastic, dependable, and ready to grow with a company that values teamwork and customer care, we encourage you to apply.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Health insurance

Paid time off

Professional development assistance

Vision insurance

Work Location: In person

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Answer incoming calls and assist clients with professionalism and care

Identify customer needs and connect them with the right team member

Learn and understand Farmers Insurance products and services

Provide administrative support to the agency team

Process invoicing and billing

Maintain accurate records and organized files

Help create a welcoming, professional office environment

Show empathy and compassion when assisting clients

Strong communication and organizational skills

A team player who enjoys working in a collaborative, small-office setting

Ability to multitask and stay composed in a fast-paced environment

High attention to detail and strong problem-solving skills

Professional, positive attitude with a service mindset

Proficiency in Microsoft 365

Ability to pass the California Property & Casualty exam (we will help you prepare!) Background check will be conducted

Prior experience in an insurance office is a plus, but we are willing to train the right candidate who is eager to grow.