Customer support Jobs in Scottsdale az

Customer Support Representative Position Summary

The Customer Support Representative (CSR) is the primary point of contact for customer service inquiries as the account manager. The CSR's job is to assist the customer in a professional, cordial, and effective manner, to assess the situation quickly and work to resolve it fully. The CSR will capture all the relevant data points in the designated CRM system facilitating efficient handling, monitoring and management of customer issues. The CSR will serve as a customer advocate with a focus on delivering positive results for customers. CSR Ownership commences from when the initial inquiry is received and continues until completely resolved to the customer's satisfaction. The CSR will demonstrate the ability to solve customer problems, promote process, technology, and system improvements that enhance the customer experience, and establish excellent relationships with customers. All these efforts aim to reduce complexity for our customers and build customer satisfaction.

Primary Location

• Scottsdale, Arizona (4 days in office and 1-day work from home)

Primary Responsibilities

Account registration

Create Bookings

Offer Registration Assistance to Customers with the UIIA, AIM360, MyflexiVan, and ChassisNow.

Verify inventory availability with Operations & Service Centers

Key Performance Indicators

Key Skill Set and Competencies

Education and Experience

Computer Skills

Travel Requirements

Learn More