Remote Customer support Jobs in Springfield, IL

OVERVIEW

The Family Support Coordinator will provide support to our Post Release Services (PRS) department. This position will report to the Regional Supervisor. It is located remotely in Illinois  and requires up to 50% travel.

This position offers a $3,000.00 Hiring Bonus. Starting pay is $29.40 Hourly and may be subject to change on experience, education, and cost of living.

DUTIES AND RESPONSIBILITIES

• Provide culturally and linguistically appropriate post placement services and comprehensive case management for unaccompanied children (UC).
• Complete individualized needs assessments with unaccompanied children (UC) and sponsor, and develop case plans with particular attention to culture, language, and special circumstances.
• Carry a minimum caseload of 25, but not to exceed 40 cases.
• Maintain a high standard of record-keeping according to USCRI and ORR policies and procedures.
• Provide information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require.
• Assess the safety and appropriateness of the placement on an ongoing basis using child welfare principles and social work best practices through phone / video calls, interviews, and home visits.
• Build a network of local pro bono legal resources and service providers to facilitate access for UC and sponsors, and track individual progress.
• Coordinate and maintain communication with key stakeholders.
• Participate in regular training and communication sessions with supervisor and headquarters staff.
• Other duties as assigned by supervisor.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

REQUIREMENTS

TRAINING REQUIREMENTS

PHYSICAL DEMANDS

Salary Range : $29.4.0000 To $34.21.0000 Hourly