Customer support • west valley city ut
United States (Field-Based Role).Mandatory residence: Salt Lake City, Utah or Tucson, Arizona.Immersive Technologies, a global leader in simulator-based training solutions for the mining industry, ... Show more
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The average salary range is between $ 33,078 and $ 67,509 year , with the average salary hovering around $ 39,458 year .
The average salary range is between $ 31,170 and $ 52,554 year , with the average salary hovering around $ 36,036 year .
Customer Support Engineer
United States (Field-Based Role)
Mandatory residence: Salt Lake City, Utah or Tucson, Arizona
About the Role
Immersive Technologies, a global leader in simulator-based training solutions for the mining industry, is seeking a Customer Support Engineer to join its technical services team. This role is ideal for a hands-on professional with strong technical capabilities, a customer-focused mindset, and the ability to operate effectively in dynamic field environments.
Role PurposeThe Customer Support Engineer is responsible for deploying, maintaining, troubleshooting, and supporting advanced simulator systems, both in-house and at customer sites, while building strong, service-oriented relationships with clients.
Key Responsibilities- Develop a strong working knowledge of simulator systems (electronics, hardware, software)
- Perform field service activities including installation, commissioning, maintenance, upgrades, training, and emergency support
- Lead on-site service visits ensuring quality, efficiency, and safety
- Diagnose and resolve technical issues, ensuring full ownership until closure
- Document all service activities and customer interactions
- Maintain accurate records of visits, service requests, and communications
- Oversee and execute support agreements to ensure compliance with deliverables
- Manage spare parts inventory and stock control as applicable
Key Challenges- Achieve a high level of technical proficiency to work independently in the field
- Take full ownership of customer incidents from identification to resolution
- Balance technical execution with strong customer relationship management
Minimum Qualifications (Required)- Valid driver's license
- Minimum 3 years of experience in a technical role (field service, maintenance, electronics, or automation)
- Willingness and ability to travel frequently
- Strong problem-solving skills and ability to work independently
Preferred Qualifications- Associate's or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, or related field
- Experience in mining, industrial technology, heavy equipment, simulation systems, or technical customer support
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