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Customer support manager Jobs in Athens, GA

Last updated: 1 day ago
  • Promoted
CUSTOMER SUPPORT SPECIALIST

CUSTOMER SUPPORT SPECIALIST

Teleperformance-Turbo TaxGA, United States
Full-time
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences...Show moreLast updated: 2 days ago
  • Promoted
VP OF CUSTOMER SUPPORT

VP OF CUSTOMER SUPPORT

CrunchtimeGA, United States
Full-time
Global restaurant brands run their operation on the Crunchtime platform.Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunc...Show moreLast updated: 1 day ago
  • Promoted
Remote Customer Support Specialist (P&C)

Remote Customer Support Specialist (P&C)

JerryAthens, GA, US
$18.00–$21.00 hourly
Remote
Full-time
Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance asset...Show moreLast updated: 28 days ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

DigitalRouteGA, United States
Full-time
The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based busin...Show moreLast updated: 3 days ago
Customer Support Tech I (Evergreen)

Customer Support Tech I (Evergreen)

Planet DDSGA, US
Quick Apply
This is an evergreen req to build a pipeline for future openings.About Planet DDS Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental business...Show moreLast updated: 19 days ago
  • Promoted
Customer Service Manager

Customer Service Manager

All Ways Caring HomeCareAthens, GA, United States
$17.10–$18.10 hourly
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.Seeking a self-motivate...Show moreLast updated: 30+ days ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

NICEGA, United States
Full-time
At NICE, we don't limit our challenges.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you...Show moreLast updated: 3 days ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

QuantHubGA, United States
Full-time
QuantHub is seeking a proactive and personable Client Success Manager to cultivate strong client relationships, manage projects, and identify expansion opportunities within existing accounts.This i...Show moreLast updated: 3 days ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

Evident IDGA, United States
Full-time
The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk.Our game-changing technology - which enables the secure exchange of risk data l...Show moreLast updated: 3 days ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

TechStars GroupGA, United States
Full-time
About the job Customer Success manager.It is hard to find someone in todays world that hasnt been impacted by cancer.At OncoLens, we envision a world where every cancer patient has access to the be...Show moreLast updated: 3 days ago
  • Promoted
Customer Support Associate - Work from Home

Customer Support Associate - Work from Home

TurboTaxAthens, Georgia
Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday. TurboTax is looking 2000+ p...Show moreLast updated: 30+ days ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

CINC SystemsGA, United States
Full-time
Job Title : Customer Success Manager.As a Customer Success Manager at CINC, you will be the face and voice of our company, managing customer relationships like a business. Your primary goal is to max...Show moreLast updated: 3 days ago
  • Promoted
MANAGER, CUSTOMER DEVELOPMENT

MANAGER, CUSTOMER DEVELOPMENT

OneStreamGA, United States
$80,000.00 yearly
Full-time
Range applies to US candidates only) + Benefits / Variable Comp / Equity - Range may vary based on experience.Vision, Medical, Life, Dental, 401K. The Manager of Customer Development is responsible for ...Show moreLast updated: 1 day ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

Brightree LLCGA, United States
Full-time
Brightree is a wholly owned subsidiary of ResMed (NYSE : RMD, ASX : RMD).When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way i...Show moreLast updated: 3 days ago
  • Promoted
CUSTOMER SUCCESS MANAGER III

CUSTOMER SUCCESS MANAGER III

OpenGovGA, United States
$85,000.00–$110,000.00 yearly
Full-time
OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we...Show moreLast updated: 3 days ago
Extension Registration Customer Support Representative

Extension Registration Customer Support Representative

University of GeorgiaAthens, US
Full-time
Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full / Part time Full Time Work Schedule Additional Schedule Information Monday-Friday, 8am-5...Show moreLast updated: 30+ days ago
Customer Service - Donor Support Technician

Customer Service - Donor Support Technician

CSLAmericas, US, GA, Rome298, CSL Plasma
Part-time
Prepares the autopheresis machine for the pheresis process.Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.Disconnects the dono...Show moreLast updated: 30+ days ago
  • Promoted
STRATEGIC CUSTOMER SUCCESS MANAGER

STRATEGIC CUSTOMER SUCCESS MANAGER

SmarshGA, United States
$160,000.00–$180,000.00 yearly
Full-time
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications.Our growing community of over 6500 organizations in regulated industries counts on Smarsh every...Show moreLast updated: 3 days ago
  • Promoted
SENIOR CUSTOMER SUCCESS MANAGER

SENIOR CUSTOMER SUCCESS MANAGER

TractianGA, United States
Full-time
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry le...Show moreLast updated: 3 days ago
CUSTOMER SUPPORT SPECIALIST

CUSTOMER SUPPORT SPECIALIST

Teleperformance-Turbo TaxGA, United States
2 days ago
Job type
  • Full-time
Job description

Gig Description

GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.

  • Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program

Experience / Skills

TEAM / LEADERSHIP SKILLS :

  • You demonstrate a sincere desire for a quality customer experience
  • You have a team player attitude
  • You promote a positive work environment
  • You thrive in a fast-paced environment and handle change well
  • You have a collaborative approach to problem solving and like sharing feedback
  • You understand the value of your individual impact on the team and company's success

    • TECHNICAL / FUNCTIONAL SKILLS :

  • You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
  • Computer skills : You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
  • You have experience with software troubleshooting abilities
  • You know how to modify your communication style to meet customer needs and tone
  • You possess customer service skills
  • You are able to simplify and communicate complex ideas to customers
  • You have the ability to diffuse situations with angry customers
  • You are comfortable in a training environment that includes watching self-paced training module videos
  • You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
  • You are willing to step-in as needed including answering questions from customers via chat

    • ANALYTICAL SKILLS :

  • You are able to research, analyze and determine an appropriate course of action in a variety of situations
  • You can solve complex problems while exercising good judgment
  • You have critical thinking and problem solving skills

    • ORGANIZATIONAL SKILLS :

  • You demonstrate initiative and the ability to multitask.
  • You work well under pressure of meeting team productivity goals.
  • Successful candidates must be willing to meet service level and contact per hour commitments.
  • You understand and accept schedule adherence in a call center environment
  • You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue

    • KNOWLEDGE / BACKGROUND EXPERIENCE :

  • You are a High School graduate
  • Preferably, you have basic knowledge of tax laws and tax concepts
  • Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary

    • BEHAVIORAL COMPETENCIES

  • You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
  • You are comfortable being on camera with your customers and understand the value of humanizing the interaction
  • You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
  • You demonstrate a positive / understanding attitude in the face of difficult or challenging customer interactions
  • You possess active listening skills and know how to ask probing questions to arrive at answers quicker

    • Operating Hours

  • Operating Hours : 8am to midnight EST ; Monday to Sunday
  • Required Minimum Hours : 30 hours per week
  • Peak Period :
  • April 9th, 10th, 11th, 12th, 13th, 14th : 8am-midnight EST / EDT
  • April 15, 2025 : 8am-3am EST / EDT
  • 5 Turbo Bonus Boost per hour.
  • Applicable to all hours worked from April 9th to 15th.
  • Service Providers (SPs) must meet the required minimum of 30 hours per week.
  • Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
  • These times may be revised periodically based on business needs

    • MINIMUM HOURS TO BE WORKED EACH WEEK

    You must work a minimum of 30 hours each week on all schedules

    Mandatory Requirements

  • Must reside in the USA
  • Must have passed background check and pass tech check in order to attend certification.
  • Must be on camera during certification.
  • Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
  • Service Provider (SP) must have the following Hardware Requirements.
  • Windows Computer (Mac and Chromebooks are not permitted)
  • Windows 10 or 11
  • AMD or Intel Core Series (I3-I9)
  • At least 8gb of RAM
  • Webcam
  • Wired Mouse
  • USB Headset
  • Wired Internet Connection

    • Conflict of Interest

  • Cannot hold Gigs with Column Tax or any Intuit Vendors

    • Training Information

    Duration

    20 Hours

    Price

    79.99 USD

    Course Details