Customer support manager Jobs in Cary, NC
Last updated: 1 day ago
Become a part of our caring community and help us put health first • •The Customer Success Support Representative plays a critical role in ensuring the efficiency and effectiveness of the Customer Su...Show moreLast updated: 1 day ago
Customer Success and Support Specialist.Reports to : Director, Marketing & Communications.We are a medical specialty certifying board serving anesthesiologists.
Since 1938, we have been administering...Show moreLast updated: 1 day ago
Coachable and willing to listen to and implement advice given from Mentors and Leaders.Strong moral compass - do the right thing even when no one is looking.
Willingness to grow both personally and ...Show moreLast updated: 2 days ago
Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy.Our purpose-built and all-in-one practice, management, data, and billing solutions dri...Show moreLast updated: 4 days ago
Dental Customer Support (Junior).Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry.Proven...Show moreLast updated: 17 days ago
WE ARE HIRING A SPIRITED Entry Level Customer Support Associate TO JOIN OUR TEAM!.Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we a...Show moreLast updated: 4 days ago
We are the company behind the popular open-source, high performance columnar OLAP database management system for real-time analytics.
ClickHouse works 100-1000x faster than traditional approaches.By...Show moreLast updated: 16 days ago
Job Description : A COVID Vaccine is required for this role.This is a possible temp to hire role for the right candidate.
Detail Orientation, the ability to see things through.The ability to learn qu...Show moreLast updated: 7 days ago
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team fo...Show moreLast updated: 2 days ago
CornerStone Staffing is hiring for.Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc.
Work for one of the largest independent specialty...Show moreLast updated: 2 days ago
CornerStone Staffing is hiring for 20+ Healthcare Customer Support reps in Cary, NC.Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc....Show moreLast updated: 30+ days ago
ABOUT GUIDEBOOK : Guidebook is a simple yet powerful mobile application builder that lets you create an app in four easy steps, with no technical skills required.
Thousands of organizations across the...Show moreLast updated: 30+ days ago
At Viedoc, we design engaging software that modernizes clinical research so that necessary treatments can reach the people who need them faster.
We accomplish this by combining technology and a crea...Show moreLast updated: 30+ days ago
D Aceto Services LLC is seeking a dedicated and enthusiastic Customer Support Specialist to join our remote team.In this role, you will be responsible for providing exceptional support to our custo...Show moreLast updated: 30+ days ago
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Customer Experience Manager (Multiple Accreditation Program Areas).As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence.I...Show moreLast updated: 9 days ago
- Promoted
Support Representative, Customer Success
HumanaRaleigh, NC, United States$44,900.00–$60,200.00 yearly
Full-time
- Promoted
Customer Success and Support Specialist
American Board of Anesthesiology, Inc.Raleigh, NC, United StatesFull-time
- Promoted
REMOTE - Customer Service / Sales Support
Henrie AgencyRaleigh, NC, United StatesRemote
Full-time
- Promoted
Director, Customer Support
Therapy BrandsNC, United StatesFull-time
- Promoted
Junior Dental Customer Support
AnatomageCary, NC, United StatesFull-time
- Promoted
Entry Level Customer Support Associate
Compass Point InnovationsCary, NC, United StatesFull-time
- Promoted
Technical Customer Support Engineer (remote)
ClickHouseRaleigh, NC, US$100,800.00–$145,000.00 yearly
Remote
Full-time
- Promoted
Office Administrative and Customer Support - Service Support Representative
Della Infotech, Inc.Morrisville, NC, United StatesFull-time
- Promoted
Customer Support Analyst
IXL LearningRaleigh, NC, United StatesFull-time
- Promoted
Healthcare Customer Support
CornerStone StaffingCary, NC, US$20.40 hourly
Full-time
Quick Apply
- Promoted
Customer Services Support
Integrated Resources, IncCary, NC, United States Title : Customer Services Support.Location : Remote but 6 weeks of Training is onsite in Cary NC.Contract : 1 Year - Possibility of Extension.
Apply now for the position of Customer Service Coordinator...Show moreLast updated: 6 days ago
Customer Support Representative
ExtronRaleigh, NC, USA CUSTOMER SUPPORT REPRESENTATIVE.Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the wor...Show moreLast updated: 30+ days ago
Healthcare Customer Support
corner stone staffingCary, NC$20.40 hourly
Senior Customer Support Associate
GuidebookRaleigh, NC, US$50,000.00–$60,000.00 yearly
- Promoted
Customer Success Manager
ViedocRaleigh, USFull-time
- Promoted
Customer Support Specialist (Remote)
D Aceto Services LLCRaleigh, North CarolinaQuick Apply
Customer Support Engineer
RevvityRaleigh, North Carolina Customer Support Engineer – Raleigh, NC.Revvity is seeking a qualified candidate to join the Service Team in our Reproductive Health business unit.
The individual will be part of a team that support...Show moreLast updated: 30+ days ago
- Promoted
CUSTOMER EXPERIENCE MANAGER
Accreditation Commission for Health Care (ACHC)Cary, NC, United StatesFull-time
Technical Customer Support
SYNTEGONRaleigh, North Carolina, United States Provide project leadership and technical design guidance on assigned projects to Aftermarket customers within the Food or Pharmaceutical Packaging Industry.
Prepare financial quotes for customers on...Show moreLast updated: 19 days ago
Support Representative, Customer Success
HumanaRaleigh, NC, United States1 day ago
Salary
$44,900.00–$60,200.00 yearly
Job type
- Full-time
Job descriptionBecome a part of our caring community and help us put health first The Customer Success Support Representative plays a critical role in ensuring the efficiency and effectiveness of the Customer Success team by providing administrative and operational support while driving performance results. This role combines the responsibilities of an administrative assistant with high-level tasks that require independent initiative, analytical thinking, and strategic execution. The ideal candidate will manage reporting distribution, budget adherence, and process documentation governance, while actively contributing to the success of the team objectives and organizational goals.This individual will serve as a key partner in driving performance and ensuring smooth operations. The role requires a proactive, organized, and resourceful professional who thrives in a fast-paced environment and can balance administrative tasks with independent initiatives to improve team performance. Customer Success Team Support Assist in onboarding new team members by coordinating recruiting, onboarding, and training processes.+ Monitor and respond to team inquiries and request for support, ensuring timely and effective solutions.+ Facilitate team communication such as newsletters, town hall recordings, and engagement action plans. Operations and Performance Support Prepare, analyze, and distribute performance reports to track key metrics and team results.+ Support budget management including submitting, tracking, and reconciling.+ Internal policy and procedure governance including tracking review dates, document owners, and publishing to respective repositories. Recognition and Incentive Management Coordinate and manage recognition and challenge / reward programs to drive engagement and performance within the CST department.+ Track the impact of recognition initiatives on team morale and performance metrics, providing insights for continuous improvement.+ Collaborate with leadership to implement innovative ideas that celebrate team successes and milestones. Administrative Support Provide day-to-day administrative assistance to the CST team, including scheduling meetings, preparing materials, and coordinate events.+ Manage communication between internal and externa teams.+ Maintain team calendars, ensuring alignment and prioritization of key initiatives. Independent Initiatives Proactively gather feedback from associates and leadership to identify recurring questions, operational inefficiencies, and areas for improvement.+ Create streamlined process flows and documentation to improve efficiencies and effectiveness, ensuring clarity and accessibility to all team members.+ Build strong relationships with associates and leadership by understanding their needs, addressing gaps, and facilitating solutions that align with team and operational goals.+ Track the impact of implemented changes, gather feedback, and adjusted process as needed. Use your skills to make an impact Required Qualifications Minimum of 2 years of experience in an administrative, operational, or sales support role.+ Demonstrated ability to manage multiple priorities in a fast-paced environment.+ Proficient in Microsoft Office - Word, PowerPoint, Outlook & Excel+ Excellent written and verbal communication.+ Experience working in sales support, customer success, or operational role in a call center setting.+ Ability to create process flows and documentation using tools such as Lucid, Visio, or similar.+ Experience in budget management and financial tracking.+ Ability to travel up to 10% Preferred Qualifications Associate or Bachelor's Degree.+ Healthcare industry experience.+ Certification in project managements, process improvement such as Six Sigma.+ Familiarity with CRM tools (SalesForce) or data visualization tools (PowerBI)+ Bilingual proficiency.+ Experience leading or facilitating cross-functional projects. Additional Information Virtual Pre-Screen As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.Alert : Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website. Additional Information This position typically works 9am-5pm EST, but will include nights, weekends, or any additional hours based on business need. Work-At-Home Requirements At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home / Office associates with telephone equipment appropriate to meet the business requirements for their position / job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationAny Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government Scheduled Weekly Hours Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$44,900 - $60,200 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline : 01-23-2025 About us Humana Inc. (NYSE : HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https : / / www.humana.com / legal / accessibility-resources?source=Humana_Website.