Customer support manager Jobs in Dearborn, MI

Job Description

This role includes responsibility for providing prompt, professional and courteous customer service as well as resolving complex customer issues for service notifications. This individual is responsible for rendering judgment and taking appropriate action to ensure customer satisfaction. Individual will apply technical and professional knowledge so that customers' requests can be responded to accurately and immediately.

Responsibilities may include :

• Taking an average daily call volume that meets or exceeds department service quality standards
• Managing incoming requests through group queue system
• Proactively managing and prioritizing customer requests
• Rendering judgment and taking appropriate action to ensure customer satisfaction
• Participating with management in personal and departmental goal-setting and seeing them through to completion
• Representing Service Contracts at various levels of interdepartmental meetings and projects as assigned
• Maintaining current knowledge of BD CareFusion Infusion products, applicable policies and procedures, and purchase acquisition / marketing programs

Expectations for success in the role :

These are only minimum qualifications for this position at this grade level. Other factors are taken into consideration when deciding what position and grade level to place an employee such as attitude, competency, special skills and company need.

Qualifications :

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities / Females / Protected Veterans / Disabled