Customer support manager Jobs in Fremont, CA

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!

What You'll Be Doing : As a Technical Support Manager at Vagaro, you will lead a team of approximately 12 support agents, including a mentor / team lead, dedicated to providing exceptional service to our customers using the Vagaro platform and associated point-of-sale hardware. This role is one of six similar teams supporting Vagaro, all based in our headquarters located in Pleasanton, CA. The TS Manager is required to ensure high-level customer satisfaction by guaranteeing that customer needs are properly analyzed, documented, and resolved as quickly as possible with the goal of creating an exceptional customer experience for users of the Vagaro platform. In this Vagaro managerial role, the successful candidate is expected to come up to speed quickly to act as a technical point of escalation and to be the last point of managerial escalation for the group, or groups, as needed.

Schedule Requirement : SUNDAY - THURSDAY 8 : 00 AM - 5 : 00 PM

• This is an onsite position based in Pleasanton, CA.

Compensation Details :

Your Impact :

What You Bring :

Joining Vagaro offers you an exciting opportunity to be part of a growing and innovative company that is revolutionizing beauty, wellness, and fitness software. As a Technical Support Manager, you will have the chance to shape Vagaro's success and make a significant impact on the success of our customer support efforts.

If you are driven, ambitious, and passionate about customer success, we invite you to apply for this position. Please submit your resume outlining your relevant experience and why you believe you would be a great fit for the role.

Why You'll Love Working Here :

Equal Opportunity Employer :

Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Privacy Policy :

Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.

Learn More About Vagaro :

Visit us at Vagaro.com / pro and Vagaro.com to learn more.