Customer support manager • henderson nv
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The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. You organize schedules, communicate updates, verify documents, and help prevent common dispatch issues. This role is perfect for someone who wants to learn the industry from the ground up and eventually transition into becoming an Independent Freight Dispatcher.
✔ 100% Work-From-Home
✔ Flexible hours
✔ Ideal for people who want to move into dispatching later
$865/week at entry experience
$1,195/week for experienced support staff
Equivalent annual range: $45,000–$62,000/year
Provide drivers with updated instructions, addresses, and appointment times
Track ETAs, delays, breakdowns, and HOS considerations
Help drivers resolve road issues quickly and professionally
Confirm pickup and delivery appointments
Track loads and provide real-time updates to brokers/shippers
Verify BOLs, PODs, and ensure the freight matches the bill (prevent wrong-load issues)
Estimate realistic load/unload times
Prevent overscheduling and tight back-to-back appointment windows
Upload all paperwork into the TMS
Track detention, layover, and TONU opportunities
Keep clean, accurate load notes
Send check calls and status updates
Notify brokers of changes or delays
Maintain positive, professional relationships with shippers/brokers
Clear communication
Attention to detail
Ability to multitask under pressure
Strong organizational skills
Basic familiarity with load boards / TMS (training available)
This job teaches the exact skills used by:
✔ Freight Dispatchers
✔ Load Planners
✔ Broker Agents
✔ Fleet Managers
You learn how to:
Communicate with drivers
Manage freight
Work with brokers
Solve real logistics problems
All of which set you up to eventually work independently as a freight dispatcher and earn significantly more.
