Customer support manager Jobs in Louisville, KY

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas'® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann's® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

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Come join the largest baking company in the world and our family of 20,000 associates nationwide!

Top Reasons to Work at Bimbo Bakeries USA :

Salary Range : $84,300 - $109,600

Annual Bonus Eligibility

Comprehensive Benefits Package

Paid Time Off

401k & Company Match

Position Summary :

The Customer Manager will represent Bimbo Bakeries USA, across all brands. This position will be responsible for the sales and profit of all BBU products within assigned Customers. This position will also be responsible for managing corporate selling efforts; including promotional strategies, new items, displays, marketing initiatives. This position will be required to build and maintain solid business relationships with all decision makers within the Customer as well as with internal business unit partners.

Key Job Responsibilities :

• Ensure compliance with all BBU safety programs promoted by the organization.
• Ensure a safe working environment for all associates through safety programs promoted by the organization.
• Responsible for overall sales of BBU company products in Kroger Louisville division and Kroger Central Division
• Provide leadership and direction for all assigned Customer activities serving as a liaison between Customer team and Sales Operations organization.
• Provide strategic direction and plans for assigned Customers with the intension of positively impacting and influencing BBU's short and long-term strategic priorities, with a specific focus on growing share and optimizing trade dollars.
• Responsible for any headquarter and member / group level business reviews with assigned Customers.
• Convey timely contracts, incentive programs and marketing initiatives, and maintain up-to-date customer pricing files both internally via BBU's systems and with within Customers' systems.
• Garner competitive intel and develop action items that bring about overall improvement to BBU strategic brand portfolio.
• Responsible for pre and post analysis on all promotions, in tandem with Customer Planning team, to identify and correct missed opportunities.
• Work with Customer Planning team to create annual customer budgets and manage overall customer spend including, but not limited to, temporary pricing changes, promotional activity, marketing programs, marketing contracts, display execution, category management, thus optimizing total trade spend.
• Full year projection and volume forecast accuracy
• Develop and present business plans to attain sustainable growth and achieve true profits on an as-directed cadence.
• Responsible for cultivating and maintaining long-term productive relationships with all retail customers assigned.
• Represent the company professionally during customer interaction and business activities.

Key Behavioral Competencies :

Education and Work History :

Bachelor's Degree in Sales, Marketing or Business-related field preferred. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.

Ideal candidate will possess :

Physical Demands :

The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.