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Customer support manager Jobs in Murrieta, CA

Last updated: 14 hours ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

BuildOpsCA, United States
$70,000.00–$100,000.00 yearly
Full-time
At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractor.From helping our customers to manage their service all the way to project mana...Show moreLast updated: 3 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

Applied Statistics & ManagementTemecula, CA, United States
Full-time
Customer Success Manager – Job Posting.As a Customer Success Manager, you will play a key role in helping our clients achieve measurable business outcomes. In this position, you will engage directly...Show moreLast updated: 4 days ago
  • Promoted
  • New!
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

MadkuduCA, United States
Full-time
This is a remote position open to candidates based in the United States, Canada, or Mexico.We are a tech startup based in San Francisco, CA. We raised $30m from some of the best VCs in the world (Fe...Show moreLast updated: 14 hours ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

VoomaCA, United States
Full-time
Vooma is a high growth freight-tech startup building the best AI agents for the logistics industry.Our mission is to improve the efficiency and resiliency of US supply chains.Vooma is backed by top...Show moreLast updated: 1 day ago
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CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

BenchlingCA, United States
$140,000.00 yearly
Full-time
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed...Show moreLast updated: 1 day ago
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CUSTOMER SUPPORT REPRESENTATIVE (CSR)

CUSTOMER SUPPORT REPRESENTATIVE (CSR)

HYP incCA, United States
Full-time
We are a leading consulting firm with several years of experience in leadership development, innovative entrepreneurial ventures, and client management. On our team, you'll be an important part of s...Show moreLast updated: 5 days ago
Customer Support Specialist

Customer Support Specialist

Tribute TechnologyCA
Full-time
At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide cel...Show moreLast updated: 30+ days ago
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CUSTOMER SERVICE AND SUPPORT REPRESENTATIVE

CUSTOMER SERVICE AND SUPPORT REPRESENTATIVE

Vintage King Audio, Inc.CA, United States
$19.00 hourly
Full-time
The Customer Service & Support Representative is the first point of contact for customers, ensuring a welcoming and professional experience both in person and over the phone.This role manages front...Show moreLast updated: 3 days ago
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  • New!
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

PrezzeeCA, United States
$90,000.00–$118,000.00 yearly
Full-time
Prezzee is a leading global digital gift card platform, offering innovative solutions for B2B customers.This is a newly created role, offering the chance to make a real impact as part of a fast-mov...Show moreLast updated: 14 hours ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

SnapMagicCA, United States
$120,000.00–$170,000.00 yearly
Full-time
SnapMagic, the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. With 10+ years of proven market traction (revenue driven growth), SnapMa...Show moreLast updated: 1 day ago
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CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

Samsung Electronics Co., Ltd.CA, United States
$100,000.00–$130,000.00 yearly
Full-time
Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumer...Show moreLast updated: 3 days ago
Customer Support Associate

Customer Support Associate

ValerCA, US
$45,000.00–$60,000.00 yearly
Remote
Full-time
Quick Apply
At Voluware, we are passionate about software as a SERVICE.Our customers love us and send us thank you cards.We are unconventional engineers. We are committed not only to improving but transforming ...Show moreLast updated: 26 days ago
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CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

BrightideaCA, United States
$120,000.00–$140,000.00 yearly
Full-time
Customer Success Manager - Mid Market.We are looking for a Customer Success Manager to partner with our Mid-Market customers, to drive adoption and ensure customer satisfaction, growth, and retenti...Show moreLast updated: 1 day ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

KixieCA, United States
Full-time
At Kixie, we're on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform.Our solution seamlessly integrates with CRMs to streamline workflows, increase effi...Show moreLast updated: 3 days ago
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  • New!
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

OnePlan SolutionsCA, United States
Full-time +1
At OnePlan, we specialize in creating AI-enabled solutions that make strategic portfolio, financial, resource, and work management seamless. We help businesses bridge the gap between strategy and ex...Show moreLast updated: 14 hours ago
Customer Support Engineer

Customer Support Engineer

Oxford InstrumentsCA, US
$100,000.00–$115,000.00 yearly
Oxford Instruments is searching for a Customer Support Engineer who is experienced with troubleshooting and repair of etch / deposition / Ion Beam tools including, vacuum systems, RF systems, HV power ...Show moreLast updated: 30+ days ago
Customer Support Engineer

Customer Support Engineer

Merit ServicesCA
Are you excited to start an enriching career in Kamloops, Canada.Come aboard as a Customer Support Engineer.This position presents an exciting chance to be a committed troubleshooter and offer exce...Show moreLast updated: 30+ days ago
Customer Support Specialist

Customer Support Specialist

Applied Statistics & Management Inc.Temecula, CA, US
Quick Apply
Who We Are We are an industry-leading and award-winning, cloud-based software solution used by healthcare organizations to achieve their practitioner credentialing, privileging, and performance man...Show moreLast updated: 22 days ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

HeyGenCA, United States
$130,000.00–$140,000.00 yearly
Full-time
At HeyGen, our mission is to make visual storytelling accessible to all.Over the last decade, visual content has become the preferred method of information creation, consumption, and retention.But ...Show moreLast updated: 1 day ago
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

BuildOpsCA, United States
3 days ago
Salary
$70,000.00–$100,000.00 yearly
Job type
  • Full-time
Job description

At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractor. From helping our customers to manage their service all the way to project management, we're breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks that thrive in fast-paced environments. Could you be our next hire?

As our Customer Success Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. The successful candidate will be responsible for executing success plans that focus on customer retention and expansion via improving product adoption and overall customer satisfaction. The ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to deliver exceptional customer experiences.

This position is for candidates currently located in Raleigh, United States.

What you'll do :

  • Customer Engagement : Build strong relationships with key customer stakeholders to ensure customers are getting maximum value from our products.
  • Product Expert & Educator : Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential.
  • Success Planning : Identify customer's business workflows, pain points, and goals to develop solutions and workflows that meet their goals.
  • Metrics Driven : Monitor customer health metrics and usage data to proactively address issues and drive adoption.
  • Customer Champion : Collaborate with our support team to submit support tickets and provide guidance to resolve customer escalations swiftly. Be the voice of our customer for our product team to assist in product enhancements.
  • Advocacy & Account Growth : Develop customer references, success stories, and identify referral and expansion opportunities.
  • Team Player : Work in a highly collaborative environment to share knowledge and best practices to continuously improve our success team.
  • Enjoy Travel : Travel onsite to our customers' office locations in order to assist with their initial BuildOps implementation and develop success plans. We have customers across the US and Canada, so our top candidates will be ready an excited to travel. Up to 25% travel target for the position

What we look for :

  • Customer success, account management, or relationship management experience.
  • Extraordinary people skills : must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types.
  • Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions in a clear and concise manner.
  • Highly organized and ability to manage multiple customer accounts and prioritize work based on company and customer goals.
  • Self-motivated, fast learning and ability to thrive in a fast paced, dynamic startup environment
  • Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira.
  • B.A. or B.S. degree
  • Bonus :

  • Experience in a fast-growing B2B SaaS company or startup
  • Experience learning and becoming an expert in an operating platform, ERP, or similar type of software platform.
  • Experience in speciality contractor or construction industry.
  • Experience with Accounting ERP systems like Quickbooks Online / Enterprise, Sage 300 CRE / Intacct, Viewpoint Vista / Spectrum
  • Experience with business intelligence and custom report tools such as Power BI or Sigma.
  • What we offer :

  • 70-100K base + bonus and equity.
  • A comprehensive benefits package
  • Unlimited paid time off
  • This is a hybrid role based in Los Angeles, CA. (3 days a week in office)
  • Company events like BBQs and team-building activities, both in-person and virtual
  • Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
  • The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
  • About BuildOps

    BuildOps is a fast-paced, high-growth startup, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we're taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.

    Our co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition.

    BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, and Greenspring Associates.

    Forbes Magazine

    BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space.

    TechCrunch

    The new financing will be used to support the company's continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees.

    Crunchbase

    In a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America's working class... I just love the idea of making their lives far easier and better, he said. With BuildOps, you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.

    Wall Street Journal [Paywall]

    BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures.