Customer support manager Jobs in Olathe, KS

Scheduling & Nursing Support Manager

Westchester Village of Lenexa - Lenexa, KS 66215

Overview

Position Type Full Time

Description

Westchester Village is an innovative, beautiful, 5 star, boutique style senior living community. Our mission is simple: to enrich the lives of our residents through purpose, passion & joy in life! Our Community offers several levels of living including: independent living, assisted living, short-term rehab, and long-term care.

In addition to our commitment to providing quality care to our residents, we are also committed to providing a great work environment for our Team Members.

Benefits: We value and are grateful for our Team Members. Below is a snapshot of our benefits to foster health and happiness for our team:

• Health, Dental, & Vision Care Plans with company cost share (full-time only)
• Company paid Employee Assistance Program (EAP) that includes counseling sessions for Team Members and their Family.
• 401(k) with company match
• PTO
• Holiday Premium Pay
• Volunteer Time Off
• Competitive Wages & Shift Differentials
• Referral Bonus
• Service Award Bonus
• Career Path Development
• Tuition Assistance & Certification Course Payment
• Fun & engaging team environment

If you're in search of a family-based organization with a culture of care and you have a passion for seniors - keep reading!

Role:

We are seeking a dedicated Scheduling and Nursing Support Manager to join our team! The Scheduling and Nursing Support Manager is responsible for leading, coaching, and guiding a team of nurse aides as well as overseeing the scheduling for all nursing staff. The Scheduling and Nursing Support Manager will also be responsible for maintaining an inventory of all nursing supplies. Reliability, organization, excellent scheduling, and communication skills are required.

Responsibilities:

• Hire, train, develop, and lead the CNA and CMA roles at the community, including participating in interviews.
• Responsible for scheduling all nursing staff employees, including CNA and CMA roles, within budgetary guidelines for the community.
• Evaluates the performance of CNA and CMA staff and performs coaching and disciplinary actions as needed.
• Oversees the development of CNA and CMA staff and ensures regulatory and community training is completed in a timely manner.
• Oversee staff are properly trained to use POC within Point Click Care.
• Oversee meal service.
• Review and approve time sheets and time off requests according to the payroll schedule.
• Attend and participate in leadership and all team meetings.
• Ensure CNA and CMA staff attend team meetings and trainings when possible.
• Demonstrates a solid understanding of and upholds all policies, rules, and regulations for the community as well as State and Federal governing agencies.
• Reports to and works with DON on team goals, development, and initiatives.
• Follows and upholds the community's philosophy and goal to maintain, improve and/or enhance each resident's quality of care and quality of life.
• Follows safety policies in performing nursing care, assuring resident safety.
• Follows and understands the community's Emergency Preparedness plans.
• Follows infection control guidelines.
• Observes residents' rights, including, but not limited to, privacy, dignity, etc.
• Promotes positive public relations with residents, family members, and guests.
• Work as part of a team to help ensure the Medicare Triple Check process is complete.
• Maintains inventory of all nursing supplies and completes supply orders as needed.
• Participates in call rotation and nurse on duty as assigned.
• Assists with keeping track of nursing hours for the monthly PBJ report.

Qualifications

Qualifications:

• Certified CNA or CMA with supervisory experience or equivalent.
• High School graduate or equivalent.
• One-year experience scheduling in a long-term health care setting preferred.
• Basic computer skills and proficiency in navigating the internet in order to use multiple web-based programs.
• Intermediate typing skills.
• Knowledge of office equipment.
• Excellent phone skills with an emphasis on customer service.
• Be able to read, write and understand English.
• Organizational skills, for example ability to create strategies and solutions for facilitating work flow.
• Ability to prioritize, initiate and work independently.

Our Community is a part of a family of Retirement Communities which include:

• Colonial Village, Overland Park, KS
• Maggie's Place of Colonial Village, Overland Park, KS
• Westchester Village, Lenexa, KS
• Linden Woods Village, Gladstone, MO
• Raintree Village, Lee's Summit, MO
• Prairie Vista Village, Altoona, IA
• Terrace Glen Village, Marion, IA
• Cedar Ridge Village, West Des Moines, IA
• Northridge Village, Ames, IA
• Kennybrook Village, Grimes, IA

We are an equal opportunity employer and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Our family of retirement communities are proud to be a tobacco-free campus, including but not limited to electronic cigarettes. We follow CMS and CDC protocols and guidelines.