Customer support manager Jobs in Pompano Beach, FL

Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "So Much Fun It's Scary!" At Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount The role will ensure implementation of company merchandise objectives through in-store visual merchandising, product placement, Brand essentials, and merchandising fundamentals. This role will work in partnership with Territory Directors and Zone Managers to support and train District Sales Managers and Store Management teams. Through this support and training, each store will be able to implement and maintain the visual standards of the Brand while understanding how merchandising initiatives can assist them in maximizing the Guest experience and driving sales. Responsibilities Partnership & Execution: Focus on Store Setup within the Territory, for "Early Stores" and other stores, partnering with the existing field teams to ensure stores accept deliveries and begin store assembly according to Company strategy. Works directly with Territory Director, Zone Managers, District Managers and Store Teams to resolve store specific merchandising challenges that require adaptations including store size, store type, volume, spatial constraints, and inventory levels. Communicate Brand related information on weekly conference calls along with ensuring Brand and Visual standards are upheld in the field. Travel weekly and assess opportunities in stores to improve/maintain the effectiveness of visual merchandising presentations; share ideas and feedback regularly with all members of Visual team, with brainstorm sessions and/or store work-thrus. Provide solutions to store-specific Visual and merchandising challenges based on store's unique layout/geometry, among other things. Involved with store Tear down processes within the Territory, ensuring procedures are being followed and stores are dismantled, packaged and accounted for, per the Company's End of Season strategy. Leadership and Development: Present Visual merchandising training during Field Kick-Off Meetings, which complies with Visual training conducted at Corporate Kick-Off Meeting and with Company Objectives. Promotes Visual Merchandising as a key contributor to sales, and sell thru, by maximizing the impact of Brand Essentials and flow of merchandise to the sales floor Balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction. Lead and coach others remotely via email and phone calls to provide feedback and solutions for merchandising opportunities. As well as follow up on previously visited stores. Maintain a level approach of Field support and feedback Support the Corporate Visual team in implementation of company merchandising strategies, adjacency relevance, Brand Essential tactics, and to act as the "voice of the field" during set development and execution Qualifications 1 year of Spirit District Sales Manager experience High School Diploma or General Education Degree (GED) required; 4-year college degree preferred. Self-starter with excellent communication and sound written skills Proven ability to understand and interpret visual presentation direction; detail oriented Intermediate program skills: Microsoft Office (Word, Publisher, Excel) High level of skill motivating and influencing others Strong training and facilitation skills. Hotel, Airplane, and Car Travel Required. Ability to be flexible and prioritize multiple projects while meeting deadlines and working independently #Spirit Pay Range $1,050.00 - $1,100.00