Customer support manager Jobs in Round Rock, TX
Last updated: 20 hours ago
GigCX Marketplace is partnering with Teleperformance.TurboTax, to help millions of people file their taxes smarter each year.
A big part of our success comes from our customers’ positive experiences...Show moreLast updated: 20 hours ago
Kingsisle Entertainment, established in 2005, is a proven MMO hit-maker with 50+ million registered users across both our MMOs with vibrant and strong communities.
Our award-winning game Wizard101 i...Show moreLast updated: 15 days ago
Are you looking for a dynamic, fun-filled business environment? Are you looking for a growth opportunity? If your answer is yes, then our Customer Support Associate position might be what you...Show moreLast updated: 2 days ago
Generous Personal Time Off (PTO) Benefits.Weeks of 100% Paid Leave for New Parents (Adoption Included).Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement.Benefits Eligibility Effec...Show moreLast updated: 1 day ago
Store - DFW-FRISCO, TX - Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store reco...Show moreLast updated: 1 day ago
At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric.CoreLogic is the trusted source for property intelligence, with unmatched prec...Show moreLast updated: 1 day ago
No Relocation Assistance Provided.KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs).
From the invention of flash memory to today’s breakthrough BiC...Show moreLast updated: 9 days ago
Carrier, Bryant, Payne, and Day and Night equipment alongside a generous line of parts and supplies.After 43 years in business, the company has 21 locations across the state of Texas.The company is...Show moreLast updated: 3 days ago
The compensation range for this full-time position applies to candidates located within the United States.Our salary ranges are determined by reviewing roles of similar responsibility and level.Wit...Show moreLast updated: 1 day ago
The driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challeng...Show moreLast updated: 1 day ago
Since 2007, Geoforce has been an industry leader in GPS tracking, providing reliable solutions for over 250,000 assets across 90+ countries.
Our comprehensive platform combines rugged GPS devices wi...Show moreLast updated: 1 day ago
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and...Show moreLast updated: 1 day ago
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and...Show moreLast updated: 1 day ago
You have 5+ years of Customer Relationship Management experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company.You are exc...Show moreLast updated: 1 day ago
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
We enable organizations of all sizes to easily build, scale, and...Show moreLast updated: 1 day ago
We’re passionate about problem-solving and ensuring our clients and their customers receive support that’s timely, helpful, and knowledgeable.
As an Entry Level Sales & Customer Support Specialist, ...Show moreLast updated: 1 day ago
Store - DFW-FRISCO, TX - Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store reco...Show moreLast updated: 1 day ago
Just like we're there for pets at every stage of their lives, we'll be with you at every stage of your career, too.With PetSmart, you will have opportunities to : Gain experience in a different busin...Show moreLast updated: 1 day ago
- Promoted
- New!
Customer Support Specialist
Teleperformance-Turbo TaxWells Branch, TX, United StatesFull-time
- Promoted
Customer Support Representative I
KingsIsle EntertainmentRound Rock, TX, United StatesFull-time
Customer Support Associate
A2I Enterprise, incMcNeil, TX, USFull-time
Quick Apply
- Promoted
CUSTOMER SUCCESS MANAGER
Ryan, LLCTX, United States$110,000.00–$151,250.00 yearly
Full-time
- Promoted
CUSTOMER EXPERIENCE MANAGER
Michaels Stores, Inc.TX, United StatesFull-time
- Promoted
MANAGER, CUSTOMER EXPERIENCE
CoreLogicTX, United States$53,200.00–$72,000.00 yearly
Full-time
- Promoted
Customer Technical Support Intern - i-0041
KioxiaRound Rock, TX, US$25.00–$30.00 hourly
Full-time
- Promoted
Customer Assurance Manager : HVAC Technical Support
Robert Madden IndustriesAustin, Texas Metropolitan Area, United StatesFull-time
- Promoted
NAM CUSTOMER SUPPORT LEADER
Schneider ElectricTX, United States$139,000.00–$208,000.00 yearly
Full-time
- Promoted
CUSTOMER SUCCESS MANAGER
Aspen Technology, Inc.TX, United StatesFull-time
- Promoted
Customer Support Associate - Work from Home
TurboTaxGeorgetown, Texas Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday.
TurboTax is looking 2000+ p...Show moreLast updated: 30+ days ago
- Promoted
CUSTOMER SUCCESS MANAGER
GeoforceTX, United StatesFull-time
- Promoted
CUSTOMER EXPERIENCE MANAGER
The Home Depot, Inc.TX, United StatesFull-time
- Promoted
CUSTOMER EXPERIENCE MANAGER
Home DepotGeorgetown, TX, United StatesFull-time
- Promoted
CUSTOMER SUCCESS MANAGER
PollyTX, United StatesFull-time
- Promoted
MANAGER, CUSTOMER SUCCESS
MongoDBTX, United States$113,000.00–$222,000.00 yearly
Full-time
- Promoted
SALES & CUSTOMER SUPPORT SPECIALIST
Alpha MarketingTX, United StatesFull-time
- Promoted
CUSTOMER EXPERIENCE MANAGER
MIKTX, United StatesFull-time
- Promoted
CUSTOMER ENGAGEMENT MANAGER
PetSmartTX, United StatesFull-time
Customer Support Specialist
Teleperformance-Turbo TaxWells Branch, TX, United States20 hours ago
Job type
- Full-time
Job descriptionYou demonstrate a sincere desire for a quality customer experience You have a team player attitude You promote a positive work environment You thrive in a fast-paced environment and handle change well You have a collaborative approach to problem solving and like sharing feedback You understand the value of your individual impact on the team and company's success You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone Computer skills : You exhibit an intermediate level of knowledge in the relevant operating systems and software environment You have experience with software troubleshooting abilities You know how to modify your communication style to meet customer needs and tone You possess customer service skills You are able to simplify and communicate complex ideas to customers You have the ability to diffuse situations with angry customers You are comfortable in a training environment that includes watching self-paced training module videos You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts You are willing to step-in as needed including answering questions from customers via chat You are able to research, analyze and determine an appropriate course of action in a variety of situations You can solve complex problems while exercising good judgment You have critical thinking and problem solving skills You demonstrate initiative and the ability to multitask. You work well under pressure of meeting team productivity goals. Successful candidates must be willing to meet service level and contact per hour commitments. You understand and accept schedule adherence in a call center environment You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue You are a High School graduate Preferably, you have basic knowledge of tax laws and tax concepts Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed. You are comfortable being on camera with your customers and understand the value of humanizing the interaction You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships You demonstrate a positive / understanding attitude in the face of difficult or challenging customer interactions You possess active listening skills and know how to ask probing questions to arrive at answers quicker Operating Hours : 8am to midnight EST ; Monday to Sunday Required Minimum Hours : 30 hours per week Peak Period : April 9th , 10th, 11th, 12th, 13th, 14th : 8am-midnight EST / EDT April 15, 2025 : 8am-3am EST / EDT 5 Turbo Bonus Boost per hour. Applicable to all hours worked from April 9th to 15th. Service Providers (SPs) must meet the required minimum of 30 hours per week. Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th These times may be revised periodically based on business needs Must reside in the USA Must have passed background check and pass tech check in order to attend certification. Must be on camera during certification. Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program. Service Provider (SP) must have the following Hardware Requirements. Windows Computer (Mac and Chromebooks are not permitted) Windows 10 or 11 AMD or Intel Core Series (I3-I9) At least 8gb of RAM Webcam Wired Mouse USB Headset Wired Internet Connection Cannot hold Gigs with Column Tax or any Intuit Vendors
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
- Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program
Experience / Skills
TEAM / LEADERSHIP SKILLS :
TECHNICAL / FUNCTIONAL SKILLS :
ANALYTICAL SKILLS :
ORGANIZATIONAL SKILLS :
KNOWLEDGE / BACKGROUND EXPERIENCE :
BEHAVIORAL COMPETENCIES
Operating Hours
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Conflict of Interest
Training Information
Duration
20 Hours
Price
79.99 USD
Course Details