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Customer support manager Jobs in Saint Paul, MN

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Customer support manager • saint paul mn

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Customer Support Specialist

Customer Support Specialist

Farm Credit Services of AmericaMinneapolis, MN, US
Full-time
Hybrid- Candidate can work from any office in our footprint and must work a minimum of three days each week in the office • •. Are you passionate about providing exquisite customer service, do you bel...Show moreLast updated: 30+ days ago
Direct Support Manager

Direct Support Manager

GRACE N CARE LLCNew Brighton, MN, US
Full-time
Annual team appreciation event.Career advancement opportunities.Grace n’ Care LLC is seeking an experienced.Direct Care Operations Manager. ARMHS, IHS, PCA / CFSS, and related services.Monitor staff a...Show moreLast updated: 30+ days ago
Manager, Customer Support

Manager, Customer Support

FUJIFILM CorporationSt Paul, MN, United States
Full-time
This position is intended to supervise the Technical Assistance Center's (TAC) daily business activities in order to provide the highest level of service to our customers.At FUJIFILM Healthcare Ame...Show moreLast updated: 14 days ago
Customer Support Representative

Customer Support Representative

Staffing ProxyMinneapolis, MN, us
Full-time
Quick Apply
Staffing Proxy is partnering with.Minnesota-based med-tech company, to hire a.Customer Support Representative.This role supports patients and caregivers who rely on Fasikl’s FDA-cleared AI therapeu...Show moreLast updated: 30+ days ago
Customer Support Specialist - Minneapolis, MN

Customer Support Specialist - Minneapolis, MN

Accommodations Plus InternationalMinneapolis, MN, US
Full-time
Quick Apply
The Customer Support Specialist supports our airline partner onsite at their office location.In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cul...Show moreLast updated: 30+ days ago
Customer Experience & Service Transformation Advisory Manager (Utilities)

Customer Experience & Service Transformation Advisory Manager (Utilities)

Minnesota StaffingMinneapolis, MN, United States
Full-time
Accenture Song Customer Service Transformation Expert.Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution : g...Show moreLast updated: 3 days ago
Customer Service Support

Customer Service Support

TEKsystemsMinneapolis,MN,55401,USA
Full-time
Come work for a Medical Device Manufacturing client of ours in Minneapolis, MN! This a full time role that requires previous 2 years of call center experience. The CSS handles high‑volume inbound / ou...Show moreLast updated: 13 days ago
Customer Support Coordinator

Customer Support Coordinator

Ultimate Staffing ServicesMinneapolis , MN
Full-time
We are hiring for a Customer Support Coordinator to join our growing team!.Work directly with B2B customers, sales, and production team to ensure jobs are completed to customer specifications.Prepa...Show moreLast updated: 30+ days ago
Sr. Technical Program Manager

Sr. Technical Program Manager

Insight GlobalSt Paul, MN, United States
Full-time
We are seeking a Senior Program Manager to lead a digital initiative currently in the innovation phase, where much of the problem space, scope, and delivery model are still undefined.This role is i...Show moreLast updated: 2 days ago
Dispatch & Customer Support Specialist

Dispatch & Customer Support Specialist

Pronto Heating and Air ConditioningMinneapolis, MN, United States
Full-time
A local HVAC company in Edina is seeking a Customer Service Representative to join their team.This role involves engaging with customers, scheduling appointments, and dispatching service calls to t...Show moreLast updated: 1 day ago
Customer Service Coordinator – Travel Support

Customer Service Coordinator – Travel Support

Enchanted Horizons TravelMinneapolis, Minnesota, United States
Remote
Full-time +1
We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions,...Show moreLast updated: 5 days ago
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Customer Support Specialist

Customer Support Specialist

Farm Credit Services of AmericaMinneapolis, MN, US
30+ days ago
Job type
  • Full-time
Job description

Job Summary

  • Hybrid- Candidate can work from any office in our footprint and must work a minimum of three days each week in the office

Are you passionate about providing exquisite customer service, do you believe each customer interaction is an opportunity to serve, engage, and delight? If yes, we would love to hear from you! We are looking for someone to join our Customer Support Team. The position is full-time with fantastic benefits.

In this role, you’ll provide customer service to customers via email, telephone, live chat or text. You'll support customer / account inquiries, resolve incidents related to customer facing technology, process cash management requests and identify customer needs for loan servicing requests.

Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace.

Essential Duties & Responsibilities

  • Provide 1st level service and support for inbound customer interactions that originate through an automated call distribution phone system or other digital communication channels (chat, email, text). Accurately document interactions within the Associations’ customer service management tool.
  • Complete various service and support activities based on the customer request, within the team’s service level agreements and to the satisfaction of the customer.
  • Own the interaction until the point of resolution, which may require collaboration with others within FCSAmerica for further support and / or guidance.
  • Escalate interactions to appropriate internal resources, as needed.
  • Conduct follow-up activities, as appropriate.
  • Service and Support type activities may include :
  • Addressing business and technical related questions on the Associations’ digital portal, online banking and other customer-facing tools.
  • Addressing customer / account related inquiries (payment inquiries, payoffs, accrued interest, change of address, etc.)
  • Processing cash management requests (wires / ACH / Payment by Phone)
  • Providing options for loan servicing and gathering appropriate documentation to initiate processing of the request.
  • Assist in the ongoing analysis and improvement of support processes to ensure operational excellence and delivery of a consistent and quality customer experience.
  • Education Requirements

    Associate degree in Business or related field

    Bachelor’s degree in Business or related field preferred.

    Years of Experience

  • 3+ years’ banking or financial services customer support experience or a combination of related experience and / or specialized training required.
  • About Us

    Farm Credit Services of America (FCSAmerica), AgCountry Farm Credit Services (AgCountry), and Frontier Farm Credit are financial cooperatives operating under joint management. While each Association is owned by its local farmers and ranchers, the cooperatives pool their resources, experience, and talent to deliver affordable credit, crop insurance services, and financial services.

    FCSAmerica serves rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. AgCountry serves portions of North Dakota, Minnesota, and Wisconsin, and Frontier Farm Credit serves eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.

    We have employment opportunities across our combined eight states. FCSAmerica is headquartered in Omaha, Nebraska, and has 48 local offices; AgCountry is headquartered in Fargo, ND and has 45 local offices; and Frontier Farm Credit is headquartered in Manhattan, KS and has six local offices.