Customer support manager Jobs in Seattle, WA

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, creative, and driven people. If you want to help make history and have fun, Amazon is the place for you. At the core of this customer centricity is the Amazon Customer Service (CS) organization. We are looking for a Finance Manager to join the Global CS Finance Team for the Digital and Device products category (D2) including Echo, Kindle e-Readers, FireTV, Amazon Video, Gaming, Music, Alexa Voice Services and more. This position reports to the Sr. Finance Manager of the organization. The pace and growth of the business along with its increasing complexity makes this role an exciting, interesting and very challenging proposition. As such it requires an individual who is motivated to make a big impact. The ideal candidate will be comfortable in a fast-paced, dynamic environment and will be a creative and analytical problem solver.

Key Responsibilities :

• Regional responsibility for OPEX planning including full year and outlook planning, month end analysis and commentary and ad hoc work for Variable and Fixed costs as well as global headcount
• Own relationship with contact forecasting team, Headcount capacity planning teams
• Business Partnering with Technical Support Operations leadership
• Point of contact for reporting of Costs, Contacts and Units for several Product Lines, explaining the cost drivers and providing variance analyses to those product line finance teams
• Collecting, analyzing and managing quantitative data and creating meaningful, actionable reports to drive business improvement and cost reduction
• Work closely with the central finance teams on common approaches and timelines
• Key team member of Customer Service Finance team that contributes to the development of financial planning and analysis tools and Finance Planning & Analysis processes that impact the global strategy

Basic Qualifications

Preferred Qualifications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900 / year in our lowest geographic market up to $179,500 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.