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Customer support representative Jobs in Oakland, CA

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Customer support representative • oakland ca

Last updated: 20 hours ago

Customer Support Coordinator

QcellsSan Francisco, CA, US
Full-time

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team.As a customer support person on this team, you will play an instrumental role ... Show more

Customer Support Lead_TT

PulseRise Technologies LTDSan Francisco, CA, USA
Full-time
Quick Apply

We're looking for a hands-on Customer Support Lead to take end-to-end ownership of the support function at an early-stage consumer hardware and software company with over 100,000 users.You'll own e... Show more

Customer Service Representative

SBM ManagementSan Francisco, CA, United States
Full-time

Customer Service Representative.The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.Perform all duties listed on the daily schedule.Oper... Show more

 • New!

Customer Care Representative Remote

Morphius CorpOakland, CA, US
Remote
Full-time
Quick Apply

Must reside in California  We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can b... Show more

Customer Service Representative - Remote

Traveling with MichSan Francisco, California, United States
Remote
Full-time +1
Quick Apply

Customer Service Representative.We are looking for a friendly, professional, and customer-focused .Customer Service Representative.The ideal candidate enjoys helping people, solving problems, commu... Show more

Customer Service Representative

Justin Choy-Farmers Insurance AgencySan Francisco, CA, US
Full-time +1
Quick Apply

If you are looking to work for a well-established, best in class insurance agency, then apply today because we are hiring! Come join an agency that is committed to helping our clients choose the be... Show more

Customer Service Representative

Qureos IncSan Francisco, United States
Full-time

We are seeking a dedicated Customer Service Representative to join our dynamic team in San Francisco.In this role, you will serve as the primary point of contact for our customers, providing except... Show more

Travel customer representative

Kopp TravelsSan Francisco, California, United States
Remote
Part-time
Quick Apply

About the job Travel customer representative.As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the... Show more

Customer Care Representative

luminasadvisorsSan Francisco, California, United States of America (USA)
Full-time

We are seeking an empathetic and detail-oriented Customer Care Representative to join our growing team.The ideal candidate will be the first point of contact for our policyholders, delivering top-t... Show more

Remote Customer Care Representative

TravelwithsanSan Francisco, California, United States
Remote
Full-time
Quick Apply

As a Remote Customer Service Representative , you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe retu... Show more

Remote Customer Sales Representative

Stratford DavisSan Francisco, CA, us
Remote
Full-time

We are an accelerating force in the insurance and financial planning sector, celebrated for our drive, supportive atmosphere, and dedication to quality.Honored twice by Entrepreneur Magazine for ou... Show more

Customer Service Support

Knoll, Inc.San Francisco,CA
$26.00 hourly
Full-time

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors.We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residen... Show more

Senior Manager, Customer Support

CrusoeSan Francisco, CA, United States
$205,000.00–$250,000.00 yearly
Full-time

Senior Manager, Customer Support.Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power.As a Senior Manager, Customer Support, you'll play a ... Show more

Customer Service Representative / Customer Support

AcornsoptionsSan Francisco, California, US
Full-time

Proven work experience as a Sales Representative in other reputed companiesExcellent knowledge of Microsoft Office and Google toolsExperience with BRM and CRM practices and ability to build product... Show more

Remote Customer Support Representative

TradeJobsWorkforce94141 San Francisco, CA, US
Remote
Full-time

As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phon... Show more

 • Promoted

Customer Support Specialist

MercorSan Francisco, California, United States
$25,000.00–$35,000.00 yearly
Remote
Full-time
Quick Apply

Headquartered in San Francisco, our investors include.Customer Success Engineer (India).Substantial overlap with Pacific Time (PT/PST).Investigate talent-reported issues end-to-end.Reproduce bugs, ... Show more

Remote Customer Service Representative

VelvethorizonsSan Francisco, California, United States
Remote
Full-time
Quick Apply

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base.Our team is committed to delivering organized, accurate, and responsive... Show more

Customer Support Manager

CampfireSan Francisco, CA, United States
Full-time

As a Customer Support Manager at Campfire, you will be a frontline champion for our customers ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs.You ... Show more

Customer Service Representative - FT

Dal-TileSan Leandro, California, United States
$23.07–$28.84 hourly
Full-time
Quick Apply

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as... Show more

Customer Support Manager - Cycling

DSTNCSan Francisco, CA, United States
Full-time

Customer Support Manager - Cycling.We are seeking a highly motivated and experienced Customer Support Manager to lead our customer service efforts in the cycling and endurance industry, operating o... Show more

People also ask
Customer Support Coordinator

Customer Support Coordinator

QcellsSan Francisco, CA, US
30+ days ago
Job type
  • Full-time
Job description

Description


POSITION DESCRIPTION:

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team. As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The successful candidate will effectively handle case management and customer experience. The ideal candidate will be a strategic thinker with experience supporting customers in the renewable energy sector. The ideal candidate is an experienced professional with strong analytical skills, great attention to detail, with problem solving and communication skills.

This position will be based out of our office in Irvine, CA with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.

RESPONSIBILITIES

  • Manage customer tickets, emails and calls from customers in a prompt and professional manner.
  • Troubleshoot customer questions regarding Q CELLS line of residential solar products, including battery storage, smart modules, and other residential solar products.
  • Take ownership of customer experience, including complex customer escalations.
  • Analyze system monitoring and performance data
  • Become a subject matter expert on the Q CELLS Q.Home battery system for residential applications.
  • Conduct analysis of net-metering and solar buyback programs in CA, TX and FL.
  • Assist with commissioning of systems.
  • Program ESS to complex E-TOU modes and complete firmware updates.
  • Coordinate engineers and vendors to resolve installation problems.
  • Understanding of how solar systems are sold, designed and constructed.
  • Review operational procedures and ensure conformance to industry best practices.

REQUIRED QUALIFICATIONS

  • Solar Industry experience (Renewable)
  • Associates degree preferred in business, economics, communications or other related field with a minimum of 4+ years of professional work experience OR bachelor's degree preferred in business, economics, communications or other related field with a minimum of 2-5+years of professional experience including 2+ years of experience in solar customer service.
  • Impeccable attention to detail.
  • Ability to exercise strong organizational, problem-solving and analytical skills.
  • Detailed, analytical thinker.
  • Excellent oral and written communication skills.
  • Excel
  • Process driven while finding long-term solutions.
  • Ability to work in a fast-paced environment.
  • Up to 10% of travel


Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.



PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N









The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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