Customer support representative Jobs in Reno, NV

Job Description

Job Description

Are you looking to join a company that values their team culture within the logistics, transportation space? Apply here today!

Job Description

As a Customer Service Representative, you will support the Customer Service Supervisor and department by performing daily activities such as creating and issuing invoices, initiating billing cycles, and verifying appropriate charges. You will generate quotes for freight using established company policies and procedures, while providing excellent customer service support by telephone and email.

Responsibilities

• Create and issue invoices.
• Initiate billing cycles and verify appropriate charges.
• Generate quotes for freight using established company policies and procedures.
• Provide excellent customer service support through telephone and email.
• Manage and communicate with customers utilizing email 90% of the time.
• Handle around 100-200 emails / updates per day, communicating client needs, concerns, and delivery information.
• Give status updates and proof of delivery (POD) to customers.
• Manage internal orders with the warehouse.

Essential Skills

Additional Skills & Qualifications

Work Environment

The work environment is an office-type setting with a team of around 14 individuals in the Customer Service department. The dress code is professional, and workout wear is not permitted. Shifts can vary between the operating hours of 7am-6pm and will be discussed during the interview process. The company places a strong emphasis on values such as doing the right thing, caring about coworkers, customers, and company, and pursuing progress. They foster a positive team culture and value effort and attitude over skillset. Annual employee reviews typically come with a pay raise, which is dependent on performance and knowledge base.

Job Type & Location

This is a Contract to Hire position based out of Reno, NV.

Pay and Benefits

The pay range for this position is $18.00 - $19.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Reno,NV.

Application Deadline

This position is anticipated to close on Nov 18, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.