Customer support specialist Jobs in Alexandria, VA

In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.Job Description : Basic Qualifications : Active Top-Secret security clearance.Ability to obtain and maintain an SCI.Must undergo a CI POLY.5 - 7 years of Customer Support experience.5 - 7 years of Experience with DISS / Scattered CastlesBachelor's degree or equivalent experience within related field.Responsibilities include, but are not limited too : Provide positive, well-communicated response and closure of all customer inquiries. Direct all incoming documentation to the appropriate person or database within 2 business days of receipt.Deliver priority messages based on urgency.Capture details of all actions in shared log or within the appropriate PeopleSoft security modules.Return all phone messages within one business day of receipt.Coordinate customer support activities across all Personnel Security Branches as customer inquiries are received to deliver the applicable answers.Create and deliver reports and applicable procedure updates on or before the suspense date and with 100 percent accuracy when requested by Division Chief.Security Clearance Requirement : An active Top Secret security clearance is required to apply, however, the selected candidate must be able to obtain a Top Secret SCI clearance prior to the start

position is part of our Federal Solutions team.The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.Salary Range : $72,900.00 - $127,600.00We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected

truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to fraudulent-recruitment / .