Customer support specialist Jobs in Charlotte, NC
Last updated: 1 day ago
GigCX Marketplace is partnering with Teleperformance.TurboTax, to help millions of people file their taxes smarter each year.
A big part of our success comes from our customers’ positive experiences...Show moreLast updated: 1 day ago
Champion Window - Customer Support Specialist (on-site position).As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering...Show moreLast updated: 30+ days ago
This team is operates on a remote schedule.The manager is looking for someone who understands medical terminology.Communicate clearly and effectively with clients, internal staff, and management to...Show moreLast updated: 30+ days ago
Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.At ScreenClo...Show moreLast updated: 8 days ago
Latrobe Drive Office - Charlotte, NC.This role will work directly with Critical Home Repair applicants and approved CHR Partner Families from the time of inquiry through the completion of Critical ...Show moreLast updated: 30+ days ago
Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members.
We are a dynamic and fast-growi...Show moreLast updated: 5 days ago
Join our dynamic team as a Customer Support Specialist, where you will play a crucial role in assisting our customers while leveraging your Splunk Cloud knowledge.
This position offers an opportunit...Show moreLast updated: 1 day ago
Ever wondered how your favorite local shops compete with the big guys? That's where we come in.We're Quilt Software, providing Main Street's unsung heroes – from quirky cheese sho...Show moreLast updated: 10 days ago
Location - Charlotte, NC / Jacksonville, FL (Hybrid).Production Support, Performance Testing, and / or related technical environment.
Experience with one or more of the following : AppDynamics, Introsc...Show moreLast updated: 19 days ago
This Is a Remote Opportunity! Customer Support Specialist – Travel Bookings for Hotels, Cruises, Theme Parks, and Resorts Are you passionate about travel and have a keen eye for detail? We...Show moreLast updated: 9 days ago
We have an exciting opportunity for a Member Support Specialist with our industry-leading client in Charlotte, NC.Due to client requirement, applicants must be willing and able to work on a w2 basi...Show moreLast updated: 1 day ago
As our company experiences rapid growth, we’re seeking a.This role isn’t easy—it requires thick skin and a massive heart.
We need someone who can balance empathy with fairness, sup...Show moreLast updated: 2 days ago
At AlphaGraphics we are dedicated to delivering exceptional service and innovative solutions to our clients.We pride ourselves on our commitment to excellence and our collaborative, dynamic work en...Show moreLast updated: 30+ days ago
About the job Client Support Specialist.Your Gateway to a Rewarding Career!!.Are you passionate about your clients and delivering outstanding customer service? Magical Destinations Travel is on the...Show moreLast updated: 30+ days ago
You will be responsible for supporting the net-new sales and retention process by driving results, meeting deliverables, and delivering compelling winning materials to our customers.You will be par...Show moreLast updated: 17 days ago
Apex Systems is looking for a ProCede support specialist.This resource will be doing the below tasks including but not limited to : .
This role is available to be 100% remote.Meet with business unit r...Show moreLast updated: 30+ days ago
Growth at The Sharon at SouthPark, has created an immediate need for a Technical Support Specialist.The Technical Support Specialist plays a critical role in maintaining The Sharon’s.This pos...Show moreLast updated: 13 days ago
The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members.
They are focused on driving profitabil...Show moreLast updated: 30+ days ago
The primary purpose of this role is providing first and second tier technical support for the ITS suite of products.This position is responsible for solving high priority and / or complex issues dire...Show moreLast updated: 2 days ago
- Promoted
Customer Support Specialist
Teleperformance-Turbo TaxCharlotte, NC, United StatesFull-time
Customer Support Specialist
Great Day ImprovementsCharlotte, NC, US$16.00–$20.00 hourly
Customer Support Specialist- Medical
Piper CompaniesCharlotte, NC$65,000.00 yearly
- Promoted
Customer Support Representative
ScreenCloud LimitedCharlotte, NC, United StatesFull-time
- Promoted
HCHR Support Specialist
Habitat Charlotte RegionCharlotte, NC, United States$20.40–$22.60 hourly
Full-time
- Promoted
Marketing Specialist
ARUZA LLCCharlotte, NC, USFull-time
- Promoted
Customer Support Specialist with Splunk Cloud Expertise
AmpstekCharlotte, NC, United StatesFull-time
- Promoted
Digital Support Specialist
Palmetto Clean TechnologyCharlotte, NC, US Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be...Show moreLast updated: 13 days ago
- Promoted
Payment Support Specialist
Quilt Software LLCCharlotte, NC, US$50,000.00–$55,000.00 yearly
Full-time
- Promoted
Production Support Specialist
Smart IT Frame LLCCharlotte, NC, United StatesFull-time
Remote-Customer Support Specialist – Travel Bookings
Jewels Travel DestinationsNC, USRemote
Quick Apply
- Promoted
Member Support Specialist
Eliassen GroupCharlotte, NC, United StatesFull-time
- Promoted
Member Support Specialist
Life Door RentalsCharlotte, NC, US$50,000.00–$60,000.00 yearly
Full-time
Sales Support Specialist
AlphaGraphics - US287Charlotte, NC, US$18.00–$20.00 hourly
Full-time
- Promoted
Client Support Specialist
Magical Destinations TravelCharlotte, NC, United StatesFull-time +1
- Promoted
Specialist Pursuit Support
Premier, IncCharlotte, NC, United States$51,000.00–$95,000.00 yearly
- Promoted
ProCede Support Specialist
Saxon GlobalCharlotte, NC, United StatesFull-time
- Promoted
Technology Support Specialist
The Sharon at SouthParkCharlotte, NC, USFull-time
Customer Support Specialist - PT
At HomeCharlotte, NC, United States$11.75–$15.28 hourly
Part-time
- Promoted
Client Support Specialist
Premier, Inc.Charlotte, NC, United States$51,000.00–$95,000.00 yearly
Full-time
Customer Support Specialist
Teleperformance-Turbo TaxCharlotte, NC, United States1 day ago
Job type
- Full-time
Job descriptionYou demonstrate a sincere desire for a quality customer experience You have a team player attitude You promote a positive work environment You thrive in a fast-paced environment and handle change well You have a collaborative approach to problem solving and like sharing feedback You understand the value of your individual impact on the team and company's success You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone Computer skills : You exhibit an intermediate level of knowledge in the relevant operating systems and software environment You have experience with software troubleshooting abilities You know how to modify your communication style to meet customer needs and tone You possess customer service skills You are able to simplify and communicate complex ideas to customers You have the ability to diffuse situations with angry customers You are comfortable in a training environment that includes watching self-paced training module videos You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts You are willing to step-in as needed including answering questions from customers via chat You are able to research, analyze and determine an appropriate course of action in a variety of situations You can solve complex problems while exercising good judgment You have critical thinking and problem solving skills You demonstrate initiative and the ability to multitask. You work well under pressure of meeting team productivity goals. Successful candidates must be willing to meet service level and contact per hour commitments. You understand and accept schedule adherence in a call center environment You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue You are a High School graduate Preferably, you have basic knowledge of tax laws and tax concepts Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed. You are comfortable being on camera with your customers and understand the value of humanizing the interaction You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships You demonstrate a positive / understanding attitude in the face of difficult or challenging customer interactions You possess active listening skills and know how to ask probing questions to arrive at answers quicker Operating Hours : 8am to midnight EST ; Monday to Sunday Required Minimum Hours : 30 hours per week Peak Period : April 9th , 10th, 11th, 12th, 13th, 14th : 8am-midnight EST / EDT April 15, 2025 : 8am-3am EST / EDT 5 Turbo Bonus Boost per hour. Applicable to all hours worked from April 9th to 15th. Service Providers (SPs) must meet the required minimum of 30 hours per week. Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th These times may be revised periodically based on business needs Must reside in the USA Must have passed background check and pass tech check in order to attend certification. Must be on camera during certification. Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program. Service Provider (SP) must have the following Hardware Requirements. Windows Computer (Mac and Chromebooks are not permitted) Windows 10 or 11 AMD or Intel Core Series (I3-I9) At least 8gb of RAM Webcam Wired Mouse USB Headset Wired Internet Connection Cannot hold Gigs with Column Tax or any Intuit Vendors
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
- Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program
Experience / Skills
TEAM / LEADERSHIP SKILLS :
TECHNICAL / FUNCTIONAL SKILLS :
ANALYTICAL SKILLS :
ORGANIZATIONAL SKILLS :
KNOWLEDGE / BACKGROUND EXPERIENCE :
BEHAVIORAL COMPETENCIES
Operating Hours
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Conflict of Interest
Training Information
Duration
20 Hours
Price
79.99 USD
Course Details