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Customer support specialist Jobs in Chicago, IL

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Customer support specialist • chicago il

Last updated: 1 hour ago
Telecommunication Customer Support Specialist

Telecommunication Customer Support Specialist

Digital DirectionChicago, IL, US
Full-time
This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base. The position offers virtual office (remote).Principal Duties an...Show moreLast updated: 30+ days ago
  • Promoted
Customer Support Assistant

Customer Support Assistant

Hustle Notice BizChicago, IL, US
Full-time
We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team.As a Customer Support Assistant, you will play a pivotal role in ensuring our customers receive the h...Show moreLast updated: 30+ days ago
Technical Support Specialist

Technical Support Specialist

tastyliveChicago, Illinois, USA
Full-time
Chicago IL In-Person (5 days / week).You will assist traders via phone email and chat with everything from basic website navigation and software installation to complex troubleshooting of hardware o...Show moreLast updated: 9 days ago
Customer Support Specialist

Customer Support Specialist

Sonoma Construction, LLCChicago, Illinois, USA
Full-time
We are looking for a Customer Support Specialist for our team.You should be excellent in verbal and written communication skills for this role. You will be expected to have a thorough knowledge abou...Show moreLast updated: 6 days ago
Customer Support Specialist

Customer Support Specialist

Remote Talent CloudChicago, IL, US
Remote
Full-time +1
Quick Apply
As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support.Your main responsibilities will include : . Responding to customer inquiries via p...Show moreLast updated: 17 days ago
  • Promoted
Administrative Support Specialist

Administrative Support Specialist

Keller Executive SearchChicago, IL, US
Full-time
This is a position within Keller Executive Search and not with one of its clients.Ready to supercharge executive searches at a global firm impacting top talent worldwide? Join Keller Executive Sear...Show moreLast updated: 30+ days ago
Technical Support Specialist

Technical Support Specialist

National Louis UniversityChicago, IL, United States
Full-time
National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access ...Show moreLast updated: 30+ days ago
Support Specialist

Support Specialist

NielsenIQChicago, IL, US
Full-time
As the world's largest research organization, Nielsen is powered by talented creative scientists.Our Data Scientist Business Leaders come from diverse disciplines such as statistics, research m...Show moreLast updated: 1 day ago
  • Promoted
  • New!
Supervisor - Customer Support

Supervisor - Customer Support

S&C Electric CompanyChicago, IL, US
Full-time
The global Power System Solutions (PSS) organization is an integral part of S&C Electric Company, dedicated to providing comprehensive service and support for S&C customers.The organization offers ...Show moreLast updated: 1 hour ago
Customer Tech Support

Customer Tech Support

Eis group usaChicago, Illinois, USA
Full-time
A Customer Tech Support Representative provides technical assistance to customers by diagnosing troubleshooting and resolving issues related to products software hardware or services.The role focus...Show moreLast updated: 25 days ago
  • Promoted
  • New!
Customer Support Specialist

Customer Support Specialist

WheelChicago, IL, US
Full-time
Locations : Remote US, preferred locations are Austin, TX, Bay Area, Seattle, WA, Chicago, IL, Atlanta, GA, Boston, MA, New York City, Denver, CO. Shift : 12pm-9pm CST Friday - Tuesday.Wheel is evolvi...Show moreLast updated: 13 hours ago
Operational Support Specialist

Operational Support Specialist

BrightSpring Health ServicesChicago, IL, US
Full-time
Join a team of passionate and caring people who make a difference in people’s lives.The Operational Support Specialist is aligned regionally to assist in ensuring the Company’s mission ...Show moreLast updated: 11 days ago
  • New!
Client Support Specialist

Client Support Specialist

Ironside RestorationChicago, Illinois, USA
Full-time
Provide exceptional customer support to clients of Ironside Restoration.Assist clients with inquiries concerns and issues in a timely and professional manner. Maintain accurate records of client int...Show moreLast updated: 13 hours ago
  • New!
MSA Support Specialist

MSA Support Specialist

WabtecChicago, IL, US
Full-time
To support North America MSA accounts with critical material allocation, atypical vendor reconditioned part planning & fulfillment coordination and the readiness-to-serve for business sponsored...Show moreLast updated: 16 hours ago
  • Promoted
Customer Experience & Sales Support Specialist (Part-Time)

Customer Experience & Sales Support Specialist (Part-Time)

Wet Noses Natural Dog Treat Company, LLCChicago, IL, US
Part-time
A natural pet treat manufacturer based in Chicago is seeking a part-time Customer Service & Sales Support Administrator.This role is pivotal for ensuring excellent customer experiences, processing ...Show moreLast updated: 2 days ago
Transition Support Specialist

Transition Support Specialist

ASSOCIATION HOUSE OF CHICAGOChicago, IL, US
Permanent
Responsible for assisting individuals residing in nursing facility or SMHRF care to prepare for and implement steps to transition to permanent supportive housing in the community.Provides case mana...Show moreLast updated: 9 days ago
  • Promoted
Customer Support Specialist - MerusCaseUnited States

Customer Support Specialist - MerusCaseUnited States

ParadigmChicago, IL, US
Full-time
We have a reputation for excellent customer service.As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business ...Show moreLast updated: 15 days ago
  • Promoted
  • New!
Data Entry & Customer Support Specialist (Part-Time)

Data Entry & Customer Support Specialist (Part-Time)

XBP GlobalChicago, IL, US
Part-time
A leading workflow automation company in Chicago is seeking a part-time Customer Service Representative to manage data entry tasks efficiently. The ideal candidate should have a high school diploma,...Show moreLast updated: 14 hours ago
Operations Support Specialist

Operations Support Specialist

4M Building SolutionsChicago, IL, United States
Full-time
Job Title : Operations Support Specialist.The Operations Support Specialist is responsible for facilitating smooth job starts, resolving issues at problematic accounts, assisting in training develop...Show moreLast updated: 30+ days ago
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The cities near Chicago, IL that boast the highest number of customer support specialist jobs are:
Telecommunication Customer Support Specialist

Telecommunication Customer Support Specialist

Digital DirectionChicago, IL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base.  The position offers virtual office (remote).

Principal Duties and Responsibilities :

  • Minimum of 10+ years Telecom operations experience in customer service
  • Candidate should be self-managed and driven
  • Responsible for the operational daily management of telecommunications including;

Customer inventory

  • Order management
  • Contract management and administration
  • Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution
  • Escalations
  • Billing issues
  • Project coordination of customer moves, adds, change, and disconnect orders
  • Voice and data migrations
  • Ability to maintain positive customer and internal relationships
  • Must have superior skills in communication and issue resolution
  • Candidate must possess a high understanding of Telecom contracts
  • Background in managing legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex.
  • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
  • Ability to understand, analyze and explain Telco USOCs on CSRs
  • You must be able to review telecom order packages, submit to carrier, then manage project through installation
  • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, as well as other telecommunications companies
  • Build inventory records utilizing CSRs
  • Review of Daily Responsibilities :

    Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.

    Review of Qualifications :

  • 10+ years of high-level experience in a related field operations within a telecommunications company
  • Must have excellent customer service skills and interpersonal skills
  • Must have advanced level skills in MS Office with a focus on Excel
  • Ability to work under pressure and to multi-task
  • Proactive, self-motivated, and determined attitude
  • Customer focused with an eagerness to engage when issues are encountered