Customer support specialist Jobs in Grand Rapids, MI
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Customer support specialist • grand rapids mi
Last updated: 1 day ago
The Service Support Specialist is responsible for managing table uptime and minimizing table downtime as much as possible by proactively dealing with different type of technical issues following pr...Show moreLast updated: 8 days ago
We are seeking a Customer Support Sales Representative “CSR” to drive sales growth and deliver exceptional service.This role is ideal for a results-driven professional with a passion fo...Show moreLast updated: 30+ days ago
A company is looking for a Customer Support Specialist.Key Responsibilities Serve as the primary point of contact for customer inquiries regarding existing bookings through various channels Prov...Show moreLast updated: 19 days ago
A medical emergency service provider in Grand Rapids, Michigan, is seeking a Customer Service Representative to join their team.
This role requires a high school diploma and at least one year of cus...Show moreLast updated: 1 day ago
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout f...Show moreLast updated: 17 days ago
Evolution the world leading B2B provider for online casinos.At Evolution, our talent is live, the players are virtual.Every day, thousands play with real money, from their mobile devices, on one of...Show moreLast updated: 7 days ago
We are seeking a Customer Support Sales Representative "CSR" to drive sales growth and deliver exceptional service.This role is ideal for a results-driven professional with a passion for building s...Show moreLast updated: 11 days ago
Kitchen Tune-Up is seeking an Administrative Assistant to provide customer support and administrative help for our busy team of kitchen remodelers.
This role focuses on customer communication, sched...Show moreLast updated: 28 days ago
Magma is one of the worlds fastest-growing and most celebrated ed tech companies, transforming math education through the power of AI.
Our platform turns handwritten solutions into digital insights,...Show moreLast updated: 2 days ago
The Rapid is looking for a full-time Customer Experience Specialist to join our team!.The Customer Experience Specialist plays a vital role in supporting The Rapid's mission by serving as a wel...Show moreLast updated: 30+ days ago
US-MI-Grand Rapids | US-NC-Charlotte | US-TX-Houston | US-FL-Jacksonville.Primary Posting Location : City.Primary Posting Location : State / Province.
Primary Posting Location : Postal Code.Primary Po...Show moreLast updated: 8 days ago
A leading lift truck manufacturer is looking for a Service Customer Care Representative / Dispatcher in Kentwood, MI.This role involves processing calls from customers, dispatching technicians, and...Show moreLast updated: 2 days ago
Kitchen Tune-Up is seeking an administrative assistant to provide customer support and administrative help for our busy team of kitchen remodelers.
This role focuses on customer communication, sched...Show moreLast updated: 28 days ago
SpendMend is to positively impact patient care by delivering value to our healthcare clients through innovative cost-saving solutions, insightful transaction analysis, and improved process visibili...Show moreLast updated: 30+ days ago
If You're Great at Helping People, We've Got the Career for You.Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we'll turn your people ...Show moreLast updated: 19 days ago
Flowfox is hiring a Remote Customer Support Specialist to support our distribution department in Grand Rapids.This role is available part-time or full-time.
Applications are accepted only from Michi...Show moreLast updated: 11 days ago
Customer Support Representative-II.The schedule typically starts at 8 am ET or 9 am ET - the weekly schedule changes each week following a rotation in the team.
The hours will range from 40-60 hours...Show moreLast updated: 30+ days ago
If You’re Great at Helping People, We’ve Got the Career for You.Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll...Show moreLast updated: 8 days ago
Maintain a safe and orderly recovery environment for clients, staff, visitors and guests.Observe people, places, events, and report or correct situations detrimental to the status quo.Primary Dutie...Show moreLast updated: 30+ days ago
Service Support Specialist
EvolutionGrand Rapids, Michigan, USAFull-time
- Promoted
Customer Support Sales Representative
Fraza / Vitan EquipmentGrand Rapids, MI, USFull-time
Customer Support Specialist
VirtualVocationsGrand Rapids, Michigan, United StatesFull-time
Customer Accounts Specialist I - Billing & Support (Hybrid)
Life EMS AmbulanceGrand Rapids, MI, United StatesFull-time
- Promoted
Retail Support Specialist
DSI SystemsGrand Rapids, MI, USFull-time
- Promoted
Service Support Specialist
Evolution United StatesGrand Rapids, MI, USFull-time
- Promoted
Customer Support Sales Representative
FrazaGrand Rapids, MI, United StatesFull-time
- Promoted
Administrative Assistant - Customer Support
Kitchen Tune-Up Grand Rapids Forest HillsGrand Rapids, MI, USFull-time
Customer Support Representative (CSR)
Magma Math USGrand Rapids, MI, United StatesFull-time
- Promoted
Customer Experience Specialist
The RapidGrand Rapids, MI, USFull-time
- Promoted
Specialist Customer Service
Advantage SolutionsGrand Rapids, MI, United StatesFull-time
Customer Care Dispatcher & Service Support Specialist
Crown EquipmentGrand Rapids, MI, United StatesFull-time
- Promoted
Administrative Assistant - Customer Support
Kitchen Tune-UpGrand Rapids, MI, USFull-time
- Promoted
Customer Support Analyst, Trulla
SpendMend LLCGrand Rapids, MI, USFull-time
Customer Service Specialist
OrkinGrand Rapids, MI, United StatesFull-time
Remote Customer Support Specialist
FlowFoxWyoming, Michigan, United StatesRemote
Full-time +1
- Promoted
Customer Support Representative-II
ArtechGrand Rapids, MI, USFull-time
- Promoted
Customer Service Specialist
Orkin LLCGrand Rapids, MI, USFull-time
Support Specialist
The Salvation ArmyGrand Rapids, Michigan, United StatesFull-time
The average salary range is between $ 33,150 and $ 47,840 year , with the average salary hovering around $ 36,075 year .
- machine learning (from $ 177,531 to $ 240,706 year)
- machine learning engineer (from $ 133,750 to $ 240,706 year)
- flooring installer (from $ 39,000 to $ 234,000 year)
- pediatric dentist (from $ 50,000 to $ 225,715 year)
- technical program manager (from $ 132,525 to $ 221,400 year)
- associate dentist (from $ 164,425 to $ 220,750 year)
- general dentist (from $ 50,000 to $ 220,000 year)
- psychiatrist (from $ 72,000 to $ 218,103 year)
- director of software engineering (from $ 175,000 to $ 215,000 year)
- technical director (from $ 54,480 to $ 215,000 year)
- Springfield, IL (from $ 38,751 to $ 120,150 year)
- Alexandria, VA (from $ 33,150 to $ 115,082 year)
- Lancaster, CA (from $ 33,150 to $ 101,500 year)
- Columbia, MO (from $ 41,600 to $ 99,240 year)
- Columbia, SC (from $ 41,600 to $ 99,240 year)
- Huntsville, AL (from $ 44,325 to $ 97,034 year)
- Virginia Beach, VA (from $ 33,150 to $ 95,000 year)
- Plano, TX (from $ 33,367 to $ 93,600 year)
- Augusta, GA (from $ 29,104 to $ 86,112 year)
- Wilmington, NC (from $ 37,050 to $ 85,300 year)
The average salary range is between $ 32,523 and $ 54,810 year , with the average salary hovering around $ 38,025 year .
Service Support Specialist
EvolutionGrand Rapids, Michigan, USA8 days ago
Job type
- Full-time
Job descriptionEscalation of Major Incidents to the appropriate 2nd line support group Coordination of all support activity throughout the duration of Major Incidents Providing update to all concerned parties throughout the duration of Major Incidents in line with timeframes defined by our Service Level Agreements. Recording all events related to Major Incidents in SST Responding to and where possible resolving any issues raised by licensees either via email or SST. Improving and developing subordinates work levels through re-training and development workshops Other duties as assigned. Execution of job duties requires secondary (higher special etc.) education; Strong written and oral knowledge of English; Strong level of computer literacy; Strong problem-solving skills; Strong attention to detail; Service oriented personality traits; Ability to work in a team; Ability to make decisions; Analytical skills; Managerial skills; Excellent Communication skills; Strong people management skills Competitive Hourly Rate ($21) Paid Time Off Paid Holidays Medical Dental & Vision Insurance Plans Company Paid Life and AD&D Insurance Nationwide Employee Discount Program Full Training & Growth Opportunities Professional and personal development for the right person there is opportunity for the role to grow in responsibility
The Service Support Specialist is responsible for managing table uptime and minimizing table downtime as much as possible by proactively dealing with different type of technical issues following proper escalation path notifying Licensees in a timely manner about issues occurred and tracking incidents in JIRA / TTS / SST systems and testing the studio during critical situations.
Responsibilities :
- Ensuring that all tables are operational without interruptions;
- Ensuring games results are completed and processed according to the correct procedures to guarantee integrity of games;
- Ensure appropriate number of staff are present for each shift;
- Identifying and resolving all game irregularities due to dealer mistake software issues or any other reason;
- Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations including but not limited to hardware software and network connectivity;
- Resolving players disputes related to the actions of the dealer or any other event that could have affected the integrity of the game.
- Escalating all incidents that cannot be resolved at 1st line to the appropriate 2nd line or 3rd line support function via Jira or SST as required.
- Identifying problems / repeat Incidents and escalating them to appropriate 2nd line 3rd Line support function via Jira / SST where appropriate.
- Monitoring critical application functions and Infrastructure components via the provided monitoring tools; identifying analysing logging and escalating all alerts as necessary.
- Handling major incident management for all events that affect the availability of the Live Casino Service including but not limited to :
1st line diagnosis of all Major Incidents
Qualifications :
Additional Information :
Benefits :
Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16000 EVOlutioneers across 30 markets worldwide working in product innovation software development IT solutions game hosting and business support. Evolutions dynamic and creative environment creates a unique opportunity for personal and professional growth.
Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands : Evolution Live NetEnt Red Tiger Ezugi Big Time Gaming Nolimit City and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
Evolution USA was established in 2018. More information on .
For more information visit
All your information will be kept confidential according to EEO guidelines.
Remote Work : No
Employment Type : Full-time
Key Skills
Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics
Department / Functional Area : Operations
Experience : years
Vacancy : 1