Customer support specialist • independence mo
The main purpose of this job is to assist different lines of business by performing various job functions on an as needed basis.Monday - Friday 8:00 AM - 5:00 PM.Assist with low to medium complexit... Show more
Fred Astaire Dance Studios is a premier name in dance instruction, and we are actively expanding our brand and footprint right here in Kansas City.We pride ourselves on creating an exciting, high-e... Show more
This position is responsible for assisting internal and external customers in purchasing necessary spare parts for their equipment via phone, fax, email and/or other written media while maintaining... Show more
The Systems Support Specialist works directly with external customers to resolve issues in live production environments.The ideal candidate will be able to work with customers to provide system sup... Show more
A respected law firm is seeking a.This is an excellent opportunity for a highly organized legal professional who enjoys working in a collaborative, fast-paced environment.Draft and finalize pleadin... Show more
We are looking for dependable and motivated individuals to join our team as.Remote Customer Support Advisors.This opportunity is designed for people who enjoy communicating with others, staying org... Show more
Position must be performed on U.Ability to obtain the appropriate government security clearance is required.This role follows a hybrid schedule and may require in-office attendance based on busines... Show more
The Community Services Specialist will provide administrative services and support to managers, and sometimes homeowners/vendors by responding to inquiries, concerns, and requests about products an... Show more
We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers.Job seekers should have a background in customer service and ... Show more
Full-Time | Monday–Friday | 8:00 AM–5:00 PM.To see if we are a good fit, please complete our compatibility survey HERE.Do You Love Taking Care of People?.Some people naturally notice what others ne... Show more
Please take this to get a sneak peek of one of our Plasma Donation Centers.Every day, the donors you meet will motivate you.The high-quality plasma you collect will become life-changing medicines.H... Show more
Customer Service Representative - Full Time.Our Customer Service Representatives play a key role in creating a positive experience for our customers.In this role, you will assist potential borrower... Show more
Are you seeking a fulfilling work-from-home opportunity? Join our team as a Remote Customer Service Representative and provide stellar support for top-tier brands, all from the comfort of your home... Show more
Who We Are:For over 100 years, City Union Mission has offered hope to men, women and children experiencing huge challenges.We start by extending a welcoming hand and helping to meet their immediate... Show more
Elevate the Lives of the People we Touch.Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest.Competitive pay with commission and b... Show more
Remote Customer Service Specialist  Company: ForgeFit  Location: Remote (U.Full-Time  About ForgeFit  At ForgeFit, we supply premium fitness equipment to gyms, studios, and trai... Show more
Join the Heights of Wellness: Guest Service & Sales Specialist.As a locally owned retreat, we are looking for a.Why You’ll Love Working With Us:.Supported by the Massage Heights Family Fund, we tru... Show more
IGL4US is seeking a dependable and customer-focused.In this role, you will assist customers with questions, requests, and general support while helping ensure a smooth and positive experience.You w... Show more
We are looking for a compassionate and service-oriented.The ideal candidate enjoys helping people, answering questions, resolving routine concerns, and making sure customers feel supported througho... Show more
Overnight Eye Donation Support Specialist (Hybrid)Location: Hybrid | Kansas City, MOJob Type: Full-TimePay: $23.Schedule: 6:00 PM - 6:00 AM | Rotating 3-4 shifts per week, includes every other week... Show more
The average salary range is between $ 35,000 and $ 40,463 year , with the average salary hovering around $ 35,050 year .
The average salary range is between $ 32,523 and $ 54,810 year , with the average salary hovering around $ 38,025 year .
About This Job
The main purpose of this job is to assist different lines of business by performing various job functions on an as needed basis.
Work Schedule
Monday - Friday 8:00 AM - 5:00 PM
Essential Functions
Assist with low to medium complexity resolution issues with heightened customer focus
Answer inbound phone calls from customers and third parties
Open, review, and resolve cases through case management
Process account maintenances through various applications
Provide a high level of customer service through various communication channels and meet accuracy and timeliness measures
Adapt communication style based on engagement and audience
Research and determine next action steps to resolving inquiries
Resolve customer questions or concerns promptly
Document inquiries in Salesforce case management system (Insight 360)
Provide technical support for enhanced security password resets
Provide new customers with technical assistance with Commerce Connections and connecting applications
Review, verify, and escalate missing data and data files with the appropriate department
Resolve customer issues with Clover point of sale hardware and platform
Assist callers with debit/credit card reissue through TSYS mainframe, and TCI platform
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Basic knowledge of bank operations
Excellent customer service skills
Ability to learn new processes quickly and critical thinking skills
Ability to learn and understand extended Commerce systems, platforms, and products
Ability to work off-shifts as necessary
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Moderate level of proficiency with Microsoft Word, Excel and Outlook
Education & Experience
Associate’s degree or equivalent combination of education and experience required
1+ year financial services or related experience required
1+ years customer service experience required
*Hybrid Schedule: Minimum of 2 days/week on site (training may require up to 5 days per week in office for up to 6 weeks, depending on progress and business need)
**Level of role is determined by knowledge, experience, skills, abilities, and education
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Customer Support Specialist I – CCS, Customer Support Specialist II - CCS or Senior Customer Support Specialist - CCS level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.00 to $24.50 per hour.
