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Customer support specialist Jobs in Kansas City, MO

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Customer support specialist • kansas city mo

Last updated: 10 hours ago

Customer Support Specialist

City LifestyleKansas City,, MO, US
Full-time
Quick Apply

City Lifestyle is a luxury publishing company headquartered in downtown Kansas City, MO that publishes monthly magazines in a franchise model created exclusively for and about the residents of affl... Show more

Fraud Specialist/ Customer Support

Sunrise SystemsShawnee Mission, Kansas, United States
Full-time
Quick Apply

Fraud Specialist/Fraud Operations Specialist I.Duration: 06 Months On Contract.At least 1 year relevant experience required.Conduct in depth analysis and/or investigations to identify and manage fr... Show more

Remote Client Support Specialist

BluHouse Virtual Call Center, LLCKansas City, KS, us
Remote
Full-time

Are you seeking a fulfilling work-from-home opportunity? Join our team as a Remote Customer Service Representative and provide stellar support for top-tier brands, all from the comfort of your home... Show more

Customer Support Specialist – Remote

JbnetworkingKansas City, Missouri, United States
Remote
Full-time
Quick Apply

We are seeking an organized and solutions-focused.This remote role requires strong communication skills, attention to detail, and the ability to provide helpful and professional assistance througho... Show more

Litigation Practice Support Specialist

GpacIndependence, Missouri, United States
Full-time

A respected law firm is seeking a.This is an excellent opportunity for a highly organized legal professional who enjoys working in a collaborative, fast-paced environment.Draft and finalize pleadin... Show more

Senior Customer Service Specialist

OracleKansas City, Missouri, US
Full-time

Position must be performed on U.Ability to obtain the appropriate government security clearance is required.This role follows a hybrid schedule and may require in-office attendance based on busines... Show more

Customer Support Coordinator / Dispatcher

Watchmen Security ServicesRaytown, MO, US
$20.00 hourly
Full-time

Customer Support Coordinator / Dispatcher.Full-Time | Monday–Friday | 8:00 AM – 5:00 PM.Benefits based on experience and performance .This is NOT a typical office job.If you want a slow-paced,... Show more

Customer Service Specialist

Penner Property ManagementIndependence, MO, US
$21.00 hourly
Full-time

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers.Job seekers should have a background in customer service and ... Show more

Desktop Support Specialist

KC CARE Health CenterKansas City, MO, US
Full-time

POSITION SUMMARY The Desktop Support Technician will provide technical assistance and support for incoming internal employee queries and issues related to computer systems, software, and hardware.T... Show more

Client Intake Specialist (Customer Support)

DiPasquale MooreKansas City, Missouri, United States, 64112
$40,000.00 yearly
Full-time
Quick Apply

We are excited to grow our customer support team!  If you are looking for a competitive base salary, plus the opportunity to earn an impact based bonus you’ll want to read on.And, we have an excell... Show more

 • New!

Technology Support Specialist

Levi HunterKansas City, KS, US
$22.00–$24.00 hourly
Part-time
Quick Apply

Minimum 2 years relevant work experience.Serve as the primary Tier I technology support contact for the Department of Technology.ESSENTIAL DUTIES AND RESPONSIBILITIES:.Provide proactive customer se... Show more

 • Promoted

Customer Support & Operations Supervisor

Multivac USA Inc.Kansas City, MO, US
Full-time

Our Customer Support & Operations Supervisor provides daily supervision, training, and guidance to the parts specialist team, acting as first-line escalation point for parts specialists,.This posit... Show more

Email Support Specialist | Customer Service & Technical Support

Qureos IncKansas City, United States
Full-time

As an Email Support Specialist, you will be an integral part of our customer service team, ensuring that our clients receive timely and effective support through email communication.In this full-ti... Show more

FRFS Senior/Lead Customer Support Specialist

Federal Reserve Bank (FRB)Kansas City, US
Full-time +1

Company Federal Reserve Bank of Kansas City Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® ... Show more

Remote Customer Support Representative

Traveling with MchailaKansas, Kansas, United States
Remote
Part-time
Quick Apply

We are looking for dependable and service-driven individuals to join our team as Remote Customer Support Representative.In this role, you will play a key part in assisting clients with questions, c... Show more

Remote Customer Service Specialist

ForgeFitKansas City, MO, US
Remote
Full-time
Quick Apply

Remote Customer Service Specialist  Company: ForgeFit  Location: Remote (U.Full-Time  About ForgeFit  At ForgeFit, we supply premium fitness equipment to gyms, studios, and trai... Show more

Customer Service/Sales Specialist

Massage Heights - Kansas CityKansas City, MO, US
$14.00 hourly
Part-time

Join the Heights of Wellness: Guest Service & Sales Specialist.As a locally owned retreat, we are looking for a.Why You’ll Love Working With Us:.Supported by the Massage Heights Family Fund, we... Show more

PayPal Customer Support Specialist

TradeJobsWorkforce64150 Riverside, MO, US
Full-time

Join our growing team as a PayPal Customer Support Specialist to assist customers with account inquiries and payment issues.Work with your team to maintain efficiency and high standards.Deliver out... Show more

 • Promoted

Senior Customer Support Training Specialist - Bank Operations

Commerce BankKansas City, MO, United States
$26.70–$31.50 hourly
Full-time

Commerce Bank Training Specialist.Building a career at Commerce is more than just steps on a ladder.It's about helping people find financial safety and success, helping businesses thrive, and makin... Show more

Sr. IT Support Specialist

RR DonnelleyKansas City, Missouri, United States
$28.70–$43.61 hourly
Full-time

IT Support Specialist installs, modifies, maintains, enhances, troubleshoots and repairs all client computer equipment including desktop PCs, laptop PCs, printers, monitors and peripherals.Perform ... Show more

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Customer Support Specialist

Customer Support Specialist

City LifestyleKansas City,, MO, US
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

City Lifestyle is a luxury publishing company headquartered in downtown Kansas City, MO that publishes monthly magazines in a franchise model created exclusively for and about the residents of affluent communities across the country. We looking for a Customer Support Specialist to provide exceptional day-to-day support to our network of Publishers. This role is a key resource for helping Publishers navigate questions, resolve issues, manage customer accounts, and effectively use City Lifestyles systems and services.


The ideal candidate is a proactive problem solver who communicates well, stays organized in a fast-paced environment, and enjoys helping others. Youll work closely with Publishers and internal teams to resolve immediate issues while also identifying recurring problems and developing solutions that improve the overall customer experience.


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Mon-Fri Schedule

Hands on Training


Responsibilities

  • Provide timely, professional, and courteous support to City Lifestyle Publishers through tickets, email, and phone.
  • Prioritize and resolve support tickets based on urgency, deadlines, and impact.
  • Follow up on transferred and pending tickets to ensure thorough service and keep the original sender informed of progress.
  • Assist Publishers with questions related to billing, contracts, advertising, editorial content, magazine production, print, and distribution.
  • Help Publishers troubleshoot issues with City Lifestyle systems, including CRM, CityLifestyle.com, and investigate complaints before escalating them to the Development team.
  • Provide immediate problem-solving support while educating Publishers on company systems, processes, products, and services.
  • Make administrative updates and revisions to customer accounts, including:
  • Processing payments, refunds, payment-method changes, and ACH payments.
  • Pausing and rescheduling advertising insertions when requested.
  • Processing contract changes, including changes to advertising sizes or placements.
  • Managing ad placements on client contracts.
  • Forward appropriate customer inquiries and community member tickets to Publishers.
  • Assist community members who request removal of their address from a publication.
  • Communicate content policy decisions and updates in accordance with company guidelines.
  • Make phone calls to professionally and amicably resolve escalated requests or issues.
  • Recognize recurring issues, investigate root causes, and develop long-term solutions to improve processes and reduce repeat requests.
  • Consistently look for ways to simplify processes and enhance the experience for our Publishers and customers.
  • Participate in onsite company and cultural activities as requested.


What We're Looking For:

  • Strong verbal and written communication skills with a natural ability to build positive relationships.
  • A customer-first mindset and genuine desire to help others.
  • Strong organizational and time-management skills with excellent attention to detail.
  • Ability to prioritize multiple requests and meet time-sensitive deadlines.
  • A proactive, self-motivated approach to problem solving.
  • Ability to learn new systems and processes quickly.
  • Comfort working in a fast-paced, rapidly growing company where priorities may evolve.
  • Ability to receive and apply constructive feedback.
  • Strong judgment and the ability to know when to independently solve a problem versus escalate it.


Requirement

  • Previous customer service experience is helpful but not required.
  • Degree or education in Communications or a related field is a plus.
  • Full-time, onsite position.
  • No travel required.
  • Ability to sit or stand for extended periods while working at a computer.