Customer support specialist Jobs in Los Angeles, CA

About Bambee

Ranked by Forbes as one of America’s best startup employers in 2020, 2021 & 2022, Bambee is a venture-backed Series C business. Investors include SoftBank, QED Investors, Greycroft, Alpha Edison, Mucker Capital & Ken Chenault (prev. 20 CEO, American Express). Our team is developing and deploying best-in-class Human Resources technology and services, with the aim of completely reshaping the employment dynamic for America’s Small Businesses. Our flagship HR Manager product aims to serve those businesses that need HR but often lack the resources to afford it. Bambee solves that problem by offering HR at $99 / month.

Bambee consists of analytical and ambitious creatives. As a member of the Bambee team, you have an insatiable drive for results. Solving customers’ problems excites you. Data guides you. Results inspire you.

See what we are all about! div>

We’re looking to hire a Customer Support Specialist who will work closely with Sales, Customer Success, and Account Managers to give our clients a fantastic experience and drive retention as we provide best-in-class HR to companies in multiple states and industries.

What You’ll Do

• Provide friendly service to and maintain positive relationships with all internal and external customers
• Assess customers' support needs as they arise, then provide solutions or refer them to other team members
• Respond to high volume of email, phone and chat support inquiries while delivering excellent customer service and managing customer expectations
• Draft technical documentation such as FAQs, user guides, and technical support documents via our messaging system
• Monitor the general phone line and voicemails, sort and return necessary calls or assign to the appropriate representative
• Utilizing Salesforce CRM to track and resolve client requests
• Documenting client interactions on Salesforce CRM and escalating issues as needed

Who You Are

Compensation : $22 per hour

What’s In It For you?

Bambee cares deeply about employee well being and is proud to offer the following benefits and perks (for full time and eligible employees) :

About The Founder

Bambee was founded in 2016 by Allan Jones (2x-entrepreneur & ex-CMO of ZipRecruiter, and Head of Product at Docstoc [acquired by Intuit]), who has a proven track record in developing successful product and marketing strategies for small businesses / HR.

AAP / EEO Statement

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including discharge.