Customer support specialist Jobs in Montgomery, AL

Salary Information

Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade.

• A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies and the Montgomery Personnel Board Rules & Regulations

Nature of Work

This is a functional job class performing a wide-rangeof general and specialized clerical procedures designed to assist departmentsin completing specific department functions.Work procedures include but not limited to general office duties such astyping various forms, reports, documentation, ordering supplies, organizingoffice filing systems, assisting in functions such as payroll and budget,handling cash drawers, office inventory, answering phones and / or basicbookkeeping. Work in this class is notalways repetitive and may be cyclical in nature. Employees may exercise some judgment anddecision making within the defined functions they support. Employees in this class perform workrequiring general office procedures as well as specific knowledge and abilitiesrequired by the department in terms of how it functions and personnel theysupport. Employees in this class maysupervise or lead lower level clerical / assistant employees. Mostpositions support supervisors or managers in more specific duties in larger ormore broad-based duties in smaller divisions or departments.

Minimum Qualifications

High School diploma or GED and two (2) years of basic clericalexperience which demonstrates knowledge of general office functions (answeringphones, filing, typing, greeting customers). A technical certification inOffice Administration or closely related area may substitute for one year ofexperience. Experience must indicatetyping skill required for general clerical work.  NOTE : Two (2) years’ experience as an Administrative Support Associate will qualifyfor this position. NOTE :  Qualifying education, training andexperience that provide the requisite knowledge, skills and abilities toperform the job will be considered.

Kind of Examination

Applications are being accepted to fill any vacancies that may occur during the life of the register. The register established from this announcement period will expire one year from the register date. The register will be used to fill any vacancies with the  City of Montgomery . Applicants will be screened and qualified based upon education and experience as shown on the application. Applicants are urged to fill in the application form completely providing detailed information concerning the kinds of jobs they have held, the dates they held them, where and exactly what their duties were. If there are more than five (5) qualified applicants, an online clerical exam will be used to rank applicants on the eligible list. Tied scores will not be broken.

Complete an online application by visiting Montgomery Personnel Board's Online Employment Center. Paper applications are no longer accepted. Completed applications will be accepted online until 11 : 59 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice.

Additional Information

BENEFITS : Employees are offered a competitive benefits package which includes health, dental, and life insurance, paid annual and sick leave, paid holidays, and a retirement program.

DRUG TEST :  Employment may be conditional upon the potential employee passing a pre-employment drug test. (The drug test may require the submission of a sample of hair, finger nails, and / or urine that will verify illegal drug use).

BACKGROUND CHECK :  Employment may be conditional upon the potential employee passing a background check. (Candidates will be asked to provide consent prior to the administration of background checks.)

EQUAL EMPLOYMENT OPPORTUNITY : Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non merit factors is prohibited. Discrimination on the basis of age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration.

REQUEST FOR ACCOMMODATION : Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he / she requires in order to participate in the application or examination process. The Montgomery Personnel Board reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director at (334) 625-2675.

I9 : Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986.