Customer support specialist Jobs in Nashville, TN

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.

As a national leader in children's mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works - partnering with others to expand our impact and advocate for meaningful, lasting change.

We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters- helping children and families live successfully.

For more information, please visit www.youthvillages.org

Program Overview :

In partnership with Tennessee's Department of Children's Services (DCS), Youth Villages provides family-centered, strength-based services to youth from birth to age 18 through the Family Support Services (FSS) program. Focused on delivering case management services, non-custodial families are referred by other DCS program areas, juvenile courts, or self-referral. Staff provide on-call crisis support, identify services and resources tailored to each family's unique needs, and utilize formal and informal assessments for case planning. Goals include increasing stability, strengthening relationships, building self-sufficiency, and enhancing well-being and permanency.

Essential Duties and Responsibilities :

The Family Support Specialist :

• Carries a caseload of approximately 20 cases
• Conducts home and site visits at least 2 times per month to assess and address safety concerns
• Learns DCS policies that guide care and services for youth and families
• Provides case management and care coordination services to youth and families
• Facilitates the forward progress of the youth's treatment and ensures the youth is in the least restrictive setting that is safely possible
• Ensures intensity of services to maintain children stay with caregivers with the goal of avoiding an out-of-home placement
• Gathers pertinent assessment information using clinical skills, critical thinking, and problem solving to assess areas of risk and applies appropriate intervention or services to each situation
• Attends various meetings as an advocate for the youth and family (including but not limited to : team meetings, court hearings, and school meetings)
• Ensures all medical, dental, and educational needs are met and accurately documented
• Provides on-call crisis support to the youth and family (schedules vary by location)
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development to help enhance clinical skills
• Completes accurate and timely documentation in an electronic medical record system (EMR)
• Performs other duties as assigned

Additional Information :

Salary :

$52,000 - $60,000 per year based on education and clinical license

Qualifications :

Degrees that can be considered include : social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review)

Youth Villages Benefits

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.

Company Description :

In more than 30 years, Youth Villages has built a reputation as a leader in children’s behavioral health. Our approach to helping children and families find lasting success centers on intensive work with children and families, measuring outcomes, keeping children in the community whenever safely possible and providing accountability to families and funders. We help more than 25,000 of America’s most vulnerable children and families each year. Youth Villages has been recognized by Harvard Business School and U.S. News & World Report, and was identified by The White House as one of the nation’s most promising results-oriented nonprofit organizations.