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Customer support specialist Jobs in Philadelphia, PA

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Customer support specialist • philadelphia pa

Last updated: 1 hour ago

Remote Solar Service Specialist (Technical + Customer Support)

Exact SolarPhiladelphia, PA, US
Remote
Full-time

We are seeking a highly capable, detail-oriented.Remote Solar Service Specialist.This role is ideal for someone with hands-on solar experience who enjoys troubleshooting, solving problems, and work... Show more

Customer Support Coordinator

RICOCHET MANUFACTURINGPhiladelphia, PA, US
$50,000.00 yearly
Full-time

In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experi... Show more

 • New!

Maintenance Admin Support Specialist

I.Rice & CompanyPhiladelphia, PA, US
Full-time
Quick Apply

Seeking a detail-oriented and organized Maintenance Admin Support Specialist to support the daily operations of the maintenance department.This role is responsible for coordinating work orders, mai... Show more

UAS Operations Support Specialist

TSMGPhiladelphia, PA, United States
Full-time

Commercial Drone Operations Support.We are seeking professionals interested in supporting the day-to-day execution of commercial drone operations.This role focuses on ground operations, aircraft re... Show more

Customer Service Specialist - PA

XACTPhiladelphia, PA, us
$15.00 hourly
Full-time
Quick Apply

We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office.We aim to delight every custom... Show more

Application Support Specialist

City of PhiladelphiaPhiladelphia, PA, United States
$65,000.00 yearly
Full-time

Application Support Specialist.The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO).OIT oversees all major... Show more

PEER SUPPORT SPECIALIST

Fairmount Behavioral Health SystemPHILADELPHIA, Pennsylvania
Full-time

Located on a -acre wooded campus, Fairmount Behavioral Health System is a peaceful, therapeutic environment for patients and families.Fairmount is a major regional resource for children, adolescent... Show more

Habilitation Support Specialist

WES Health SystemPhiladelphia, PA, US
$25,506.00 yearly
Part-time
Quick Apply

GENERAL OVERVIEW OF KEY ROLES & RESPONSIBILITIES:.The individual occupying this position will support developmentally disabled individuals in their development of basic living and social skills... Show more

Health Support Specialist / Care Support Specialist

ANGEL CARE HOME COMPANION SERVICEScherryhill, NJ, US
$19.00 hourly
Part-time

Health Support Specialist / Care Support Specialist.In this role, you will make a difference in the lives of seniors and people with disabilities by enhancing their quality of life.Responsibilities... Show more

Sales Support Specialist

WSFS BankPhiladelphia, PA, United States
$53,744.00 yearly
Full-time

Equipment Finance Sales Support Specialist.NewLane Finance is a commercial equipment finance company, serving small and mid-size businesses nationwide.Our mantra is "business lending done right", a... Show more

Operations Support Specialist (OS2)

CGIPhiladelphia, PA, United States
Full-time

Operations Support Specialist (OS2).We are seeking an Operations Support Specialist to provide high-level programmatic and administrative support to a dynamic cybersecurity team within a Navy comma... Show more

Remote Customer Service Specialist

ForgeFitPhiladelphia, PA, US
Remote
Full-time
Quick Apply

Remote Customer Service Specialist  Company: ForgeFit  Location: Remote (U.Full-Time  About ForgeFit  At ForgeFit, we supply premium fitness equipment to gyms, studios, and trai... Show more

Customer Support Specialist

Calm Water and BathCherry Hill Township, NJ, USA
$40,000.00 yearly
Full-time +1
Quick Apply

With multiple positions available, we're looking for individuals who can communicate clearly, stay organized, and help homeowners feel confident about taking the next step in their remodeling journ... Show more

Customer Support Manager

Alphabe InsightPhiladelphia, PA, United States
$53,000.00 yearly
Full-time

SkillBridge Academy is a forward-thinking professional development organization committed to empowering individuals and organizations through high-quality training solutions, innovative learning pr... Show more

Customer Support Manager

LeonardoPhiladelphia, PA, United States
Full-time

Manage selected Leonardo Philadelphia Corporation Customer fleets in the North, Central and South American market.The CSM will serve as a customer advisor, service accountable representative and su... Show more

Veterinary Customer Support Representative

Innovetive Petcarephiladelphia, pa, US
Full-time
Quick Apply

Do you have a passion for animals and a talent for delivering exceptional customer service? We're looking for a compassionate, organized Veterinary Client Service Representative to be the welcoming... Show more

Technical Support Specialist - Exam Support (Weekends)

NBMEPhiladelphia, PA, USA
$50,981.00 yearly
Full-time
Quick Apply

Technical Customer Support Specialist.In this role, you will be the first point of contact for medical educators, administrators, and examinees-guiding them through our platforms and ensuring a sea... Show more

Customer Care Specialist II

20 Saia Motor Freight Line LLCPhiladelphia,PA,US
$22.30 hourly
Full-time

Saia is a different kind of logistics and transportation company.You‘ll see it in our commitment to our people, customers, and community.You‘ll feel it in the support you get on day one – from lead... Show more

Customer Experience Specialist II

Tucker Company WorldwideHaddonfield, NJ, US
$48,000.00 yearly
Full-time
Quick Apply

About the Company Tucker Company Worldwide, Inc.We believe in the importance of investing generously in our people, business, industry, and local community.Tucker Company is the oldest privately-he... Show more

Resident Support Specialist

Horizon House, Inc.Philadelphia, PA, United States
Full-time

Purpose: To facilitate participant growth and development toward self-sufficiency in daily living skills, socialization and community living.To facilitate participants' stabilization in the communi... Show more

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Remote Solar Service Specialist (Technical + Customer Support)

Remote Solar Service Specialist (Technical + Customer Support)

Exact SolarPhiladelphia, PA, US
6 days ago
Job type
  • Full-time
  • Remote
Job description
Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off

Overview


We are seeking a highly capable, detail-oriented Remote Solar Service Specialist to support our growing service department. This role is ideal for someone with hands-on solar experience who enjoys troubleshooting, solving problems, and working directly with customers and field teams.


You will work closely with our Service Team Lead and administrative support team to help manage service requests, diagnose issues, support field technicians, and ensure a high-quality customer experience from start to finish.


This is a remote position, but requires strong communication skills, technical confidence, and the ability to operate independently.


Key Responsibilities


Technical Support & Troubleshooting


  • Perform remote diagnostics and troubleshooting for residential and commercial solar PV systems
  • Analyze system performance data, monitoring platforms, and inverter communications
  • Conduct screen-share sessions with customers to guide troubleshooting steps
  • Support escalation cases requiring deeper technical investigation
  • Verify field technician findings and completed work remotely (photos, reports, system data)
Customer Communication


  • Lead customer-facing Zoom calls and phone calls to explain issues and solutions clearly
  • Provide a calm, professional experience for customers during service issues
  • Translate technical findings into understandable language
Service Coordination Support


  • Assist in triaging incoming service requests and prioritizing work
  • Collaborate with Service Team Lead on job scoping and resolution strategy
  • Help ensure proper documentation of service cases in CRM/service platforms
Warranty & Vendor Coordination


  • Prepare and submit warranty claims with manufacturers (inverters, modules, etc.)
  • Track warranty case progress and follow through to resolution
  • Coordinate with vendors on technical support and replacements
Field Support & Quality Control


  • Review technician reports, photos, and commissioning data for accuracy and completeness
  • Provide feedback and support to field technicians as needed
  • Help maintain consistent service quality standards
Financial & Administrative Support


  • Assist with service job invoicing and cost tracking
  • Support tracking of key service KPIs (response time, resolution time, service margins)
  • Help ensure accurate documentation for billing and internal reporting
Qualifications


Required:


  • 3+ years of experience in solar PV (service, installation, or engineering)
  • Strong understanding of solar system components (inverters, monitoring, wiring, production issues)
  • Experience troubleshooting solar system performance issues
  • Native or fluent English speaker with excellent verbal communication skills
  • Comfortable leading Zoom calls, phone calls, and screen-sharing sessions
  • Highly organized and detail-oriented
  • Ability to work independently in a remote environment
Preferred:


  • Experience with common inverter platforms (e.g., Enphase, SolarEdge, SMA)
  • Familiarity with monitoring platforms and remote diagnostics tools
  • Experience with warranty processes and manufacturer coordination
  • Basic understanding of electrical systems and NEC concepts
  • Experience with CRM or service management software
  • Exposure to service-related financial tracking or invoicing
Key Traits for Success


  • Strong problem-solver who enjoys diagnosing and resolving issues
  • Clear communicator who builds trust with customers and team members
  • Comfortable operating in a fast-moving, sometimes ambiguous service environment
  • Takes ownership of issues and follows through to resolution
  • Balances technical depth with practical, customer-focused solutions
Compensation & Structure


  • Remote position
  • Competitive salary based on experience
Why This Role Matters


This role is critical to supporting our service team as we scale. You will help ensure our customers receive timely, professional support while enabling our field teams to operate efficiently and effectively.

This is a remote position.