Customer support specialist Jobs in Tulsa, OK

Job Description

Student Transportation

• Safely operate a school bus or other authorized KIPP Tulsa vehicle in accordance with all applicable federal, state, and local laws and KIPP Tulsa policies.

• Provide scheduled transportation for students participating in concurrent enrollment courses at Tulsa Community College and other approved programs.

• Serve as a substitute or backup bus driver when additional transportation coverage is needed.

• Provide transportation for field trips, athletics, college visits, special events, and other school-sponsored activities as assigned.

• Conduct required pre-trip and post-trip vehicle inspections.

• Complete required student checks following each route or trip to ensure no students remain on the vehicle.

• Maintain accurate mileage, inspection, fuel, and transportation records as required.

• Immediately report vehicle concerns, accidents, safety issues, or transportation incidents to the appropriate supervisor.

• Maintain a safe, orderly, respectful, and student-centered environment while transporting students.

• Follow all applicable requirements regarding student confidentiality and transportation safety.

Substitute Teaching & Student Support

• Serve as a substitute teacher when classroom coverage is needed.

• Follow teacher-provided lesson plans and maintain continuity of instruction during teacher absences.

• Establish and maintain a safe, respectful, and productive classroom environment.

• Follow schoolwide expectations for student behavior and classroom management.

• Assist with student supervision during arrival, dismissal, lunch, transitions, testing, assemblies, and other activities.

• Provide additional student support as directed by school leadership.

School Operations Support

• Provide flexible operational support across KIPP Tulsa schools and departments based on organizational needs.

• Assist with student arrival and dismissal procedures.

• Support school events, family events, athletics, field lessons, testing, and special programs.

• Assist with the movement, delivery, setup, and organization of supplies, equipment, furniture, and materials.

• Assist operations teams with inventory, facilities, transportation, and logistical projects.

• Provide front-office or campus coverage when appropriate.

• Assist with maintaining safe, organized, and welcoming school environments.

• Support operational projects during summer programming and school-year startup as assigned.

• Respond to emerging operational needs and provide coverage when unexpected staffing or logistical challenges arise.

• Perform other duties and special projects as assigned.

Knowledge, Skills & Competencies

The successful candidate will demonstrate:

• Reliability: Consistently reports to work on time and follows through on responsibilities.

• Flexibility: Comfortably moves between transportation, classroom, and operational responsibilities based on daily needs.

• Student Focus: Maintains high expectations while building positive relationships with students.

• Safety Mindset: Prioritizes student, employee, and community safety in all decisions.

• Initiative: Identifies needs and takes appropriate action without requiring constant direction.

• Problem Solving: Responds calmly and effectively to unexpected situations.

• Teamwork: Works collaboratively across campuses, departments, and roles.

• Professionalism: Represents KIPP Tulsa positively when interacting with students, families, staff, partners, and community members.

• Organization: Maintains accurate records and manages multiple responsibilities effectively.

Typical Daily Responsibilities

Because this is a flexible support position, the employee's schedule and assignments may change based on organizational needs. A typical day may include transporting students to TCC or another educational program in the morning, providing substitute classroom coverage or operational support during the school day, and assisting with transportation, dismissal, athletics, or other operational needs in the afternoon.

The School Operations Support Specialist should expect to work across multiple functions and, when necessary, multiple KIPP Tulsa locations.

Physical Requirements

The employee must be able to:

• Safely operate a school bus and other approved vehicles.

• Sit for extended periods while driving.

• Frequently enter and exit school buses and other vehicles.

• Perform required pre-trip and post-trip vehicle inspections.

• Stand and walk for extended periods while supporting classrooms and school operations.

• Bend, reach, push, pull, and lift materials associated with school operations.

• Assist students entering or exiting a vehicle when necessary.

• Lift and carry up to 40 pounds with or without reasonable accommodation.

• Perform duties indoors and outdoors in varying weather conditions.

Qualifications

Required Qualifications

• High school diploma or GED required.

• Valid driver's license with an acceptable driving record.

• Valid Commercial Driver's License (CDL) with Passenger (P) and School Bus (S) endorsements.

• Meet all federal, Oklahoma, and KIPP Tulsa requirements to operate a school bus.

• Successfully complete all required background checks, driving-record checks, physical examinations, and drug and alcohol testing requirements.

• Ability to meet applicable school bus driver certification and training requirements.

• Ability to work effectively with students across multiple grade levels.

• Ability to safely manage students while operating a school bus.

• Ability to communicate professionally with students, families, teachers, school leaders, and colleagues.

• Ability to maintain confidentiality and exercise sound judgment.

• Ability to work independently and respond appropriately to changing priorities.

Preferred Qualifications

• Previous school bus or commercial driving experience.

• Previous experience working with children or adolescents.

• Previous substitute teaching, paraprofessional, or school-based experience.

• Experience supporting school, facilities, transportation, logistics, or operations functions.

• Basic knowledge of vehicle inspections and preventative maintenance.

• First Aid and CPR certification.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation and Benefits:

This is a Full-Time, 10-month position.

Employees are eligible to participate in employer benefits, including health, dental, life, accidental death and dismemberment, short-term and long-term disability, and participation in Oklahoma Teacher Retirement plans.

As an equal opportunity employer, KIPP Tulsa does not discriminate on the basis of race, color, religion (creed), gender, age, national origin (ancestry), disability, marital status, sexual orientation, military status, or any other basis made unlawful by applicable federal, state, or local laws or regulations.