Customs broker Jobs in San Jose, CA

Strategic Business Architect

Cisco Component Supply Chain plays a critical role delivering profitable growth and strategic outcomes for Cisco's customers, shareholders, and business units. Our highly engaged organization excels in a fast-paced environment, continually transforming the way we work to be one step ahead of the ever-changing world around us. Component Central Operations (CCO) enables the Components Business to achieve world-class Silicon & Optical operations by leading end-to-end process improvements and digital transformation, using portfolio management, data & security, and architecture expertise. We drive execution to achieve business outcomes enabling Components Operations to increase revenue, margin, & deliver world class products in a cost effective and efficient manner.

We are seeking a strategic Business Architect to lead the design and optimization of our global supply chain and logistics operations. This role will bridge the gap between technical project requirements and operational execution, driving system and process improvements across logistics, tax, customs, and compliance to ensure seamless multi-functional collaboration and operational excellence.

Key Responsibilities

• Strategic Leadership: Collaborate with business partners to identify long-term opportunities for automation and digital transformation, transitioning from reactive troubleshooting to proactive, scalable architectural solutions.
• System Enablement: Lead multi-functional programs to design and deploy scalable, integrated systems that improve performance, data accuracy, and alignment with overarching strategic goals.
• Strategic Intake Management: Partner with leadership and business stakeholders to manage the intake process for Component Business Model (CBM) projects, ensuring strict alignment with multiple strategic roadmaps.
• Documentation & Process Improvement: Author comprehensive Business Requirement Documents (BRDs) that clearly define project scope and technical specifications. Develop and maintain standardized Work Instructions and Standard Operating Procedures (SOPs) to ensure operational consistency.
• Project Governance & UAT: Oversee User Acceptance Testing (UAT) for critical projects, ensuring rigorous validation across Logistics, Tax, Customs, and Global Trade Management (GTM/GTMD) systems to maintain data integrity.
• Operational Problem Solving: Serve as the main point of contact for resolving complex operational issues related to logistics, tax, and customs, performing root-cause analysis to implement sustainable, long-term solutions.
• Supply Chain Optimization: Partner with Cisco Global Logistics & Trade Compliance teams to evaluate shipping methods and carrier performance, driving initiatives that enhance efficiency, reduce costs, and elevate service levels.
• Executive Communication: Synthesize complex operational data into high-impact presentations for executive leadership, providing clear visibility into project health, process maturity, and strategic performance metrics.
• AI Roadmap: Work with business leaders and our Data & Analytics team to build and deploy an AI capabilities to accelerate analysis, decision making, and automate tasks.

Required Skills

• Professional Experience: 710 years of experience in Program Management, Supply Chain Operations, or a related field within a global technology or manufacturing environment. Experience in Semiconductor industry is highly preferred.
• Domain Expertise: 5+ years of experience working with Logistics, Tax, and Customs regulations and processes. Familiarity with Global Trade Management (GTM)
• Technical Writing: Experience translating complex business needs into precise technical requirements (BRDs) and actionable operational procedures (SOPs).

Preferred Skills

• Analytical Rigor: Strong data analysis capabilities with a proven track record of identifying trends, fixing bottlenecks, and making data-backed recommendations.
• Project Management: Demonstrated ability to manage multiple concurrent workstreams in a fast-paced environment, with a rigorous focus on deadlines, quality standards, and stakeholder alignment.
• Application Experience: Hands on experience enabling supply chain network nodes, VMI, and trade compliance capabilities in an ERP application. Oracle Fusion experience is preferred.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $148,500.00 to $193,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$148,500.00 - $234,600.00

Non-Metro New York state & Washington state:

$135,400.00 - $215,200.00

* For quota-based sales roles on Cisco's sales plan, the